Position Overview The Field Training Audiologist will contribute to sales and profitability by providing product and software training designed to increase customer knowledge, skills and familiarity with the ReSound prod…
Position Overview The Field Training Audiologist will contribute to sales and profitability by providing product and software training designed to increase customer knowledge, skills and familiarity with the ReSound prod…
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$105k–$110k/yr
Full-time
postgraduate degree
Paid Time Off, Paid Holidays, 401k With Company Match, Paid Parental Leave, Transition Back To Work Benefits, Company HSA Contributions
Posted 8d ago
~40 hrs/week
Responsibilities
Provide product and software training to customers and employees to increase knowledge and influence buying behavior. Deliver audiological support, including hearing aid fitting and troubleshooting, while collaborating with sales teams to drive business growth.
Requirements
Requires an AuD or PhD in Audiology (Master's considered) and a current state license in Audiology. Candidates must have clinical experience fitting amplification and the ability to travel 75% of the time.
Full job description
Position Overview
The FieldTrainingAudiologistwillcontribute to sales and profitability by providing product and softwaretrainingdesigned to increase customer knowledge,skillsandfamiliarity with the ReSound product lines. The positionalsofunctions to provideaudiological support,whichincludeshearingaidfittingandtroubleshootingassistance, to influence buying behavior change from our customers. This position also includes providing audiology, technical and product training to ReSound employees. This position requires extensive field travel over large geographies with overnights on a weekly basis.
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
The Role Expectations are:
Execute highqualityandconsistent customer training using Adult Learning Principles to elicit product buying behavior change
Supportsales of ReSound products within the US by workingclosely and cohesively withassignedsales teams
Create customer training needs assessments and training plans to provideappropriatetrainingsolutionsfor accounts with measurable outcomes
Regularlycommunicatepertinentaccountinformation to territory sales team members
Assist sales teams and overall sales support at national level conventions
Primary eventsinclude,butare notlimited to, the following:ConsumerEducationSeminars,OpenHouses,andCEUSeminarsandongoing“inclinic” product trainingsessions
Playkey role in promotion and demonstration of products duringlaunchtrainings
Provideconsultative resources whichwillhelpdevelop the businessgrowth of the customer to meet ReSound’s business needs
Schedule travel independently and within corporate guidelines that maximize the effectiveness and cost efficiencies while maintaining a full zoned week schedule.
Maintain appropriate administrative records. This includes maintaining expenses within published corporate guidelines, keeping your work calendar and zonal planning up to date, and attending all team and management calls
Interact withMarketing,Sales,CustomerService,ProductManagement,Technical SupportandResearch & Development to ensure quality customer experiences
Continuously developtrainingcontent through provided materials as well as creation of new materials
Otherduties as assigned by management
Competencies (Knowledge and Skills needed for this position.)
Followthe HRpolicyincludingall company anddepartmentpolicies and procedures.
Meetall performance and behaviorexpectationsoutlined in the company performance appraisal,P&G/IDP,andthosecommunicated by management.
Perform responsibilities as directed,achievingdesiredresultswithinexpected timeframes andwith a high degree of qualityandprofessionalism
Followgood safety practices in allactivities
Establish and maintainpositive and productivework as well as relationshipswithall staff, customers andbusinesspartners.
Demonstratethe behavioralandtechnical competenciesnecessary to effectively completepositionresponsibilities. Take personal initiativefor technical and professional development
Safeguard sensitive and confidentialcompany information
Strong facilitation, influence, and analytical skills
Strong interpersonal communication skills
Able to resolve problems and complex issues at higher levels including interpersonal conflict
Excellent computer skills and proficiency using Microsoft Suite (Teams, PowerPoint, Word, Outlook, Excel, and SharePoint), as well as Workday and Salesforce.com
Independently prioritize and forecast a balanced diverse work schedule through organization and time management skills
Proficient with oral and written communication across and upward
Confident in public speaking and workshop facilitations
Desired Qualifications
Required Education (if necessary):
AuD or PhD in Audiology. Master’s Degree in Audiology considered
Current state license in Audiology
Experience:
Clinical experience fitting patients with amplification in a variety of audiological environments
Travel:
Extensive travel by air, auto and train
Ability to travel 75% of the time
Ability to manage travel expenses through personal and corporate reimbursement.
Other Information
Direct reports:
None
Indirect reports:
None
Working Environment:
Field based
Physical Demands:
Must be able to lift 15Ibs at a time with or without reasonable accommodation, sitting, walking, standing, long and frequent air and land travel
Position Type and Expected Hours of Work:
Salaried position
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
About Us
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
What We Offer We value our employees and offer competitive wages and benefits including: - Generous Benefits including PTO and Paid Holidays - 401k with Company match - Paid Parental Leave & Transition Back to Work Benefits - Company HSA Contributions - Discounted GN Group products
We encourage you to apply
Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.
We are committed to an inclusive recruitment process
GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. GN operates in more than 90 countries across the world. Founded in 1869, GN has more than 7,000 employees today.
Pay Transparency Notice:
Depending on your work location, the target annual salary for this position can range from $105K,000 to $110,000 /yr. In addition, you may be eligible for a discretionary bonus. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.
We empower people with hearing loss to connect with their world through effortless technology & delightful care.
Industry
Retail
Company size
51-200 employees
Founded
2018
Headquarters
Shakopee, Minnesota
LinkedIn followers
2,480
Total funding
$31M
We’re on a mission to empower tens of millions of people to hear better through convenient, personalized hearing care — at a fraction of the cost thanks to telemedicine. In three years, we went from a scrappy startup to a leader in the direct-to-consumer hearing care space with the backing of our parent company GN, a global pioneer in intelligent audio solutions, to prove it. We partnered with Jabra (also in the GN Family) to create the Jabra Enhance online hearing business. Leveraging GN's expertise and Jabra's pioneering audio engineering helps us make our hearing care even more accessible and affordable.
Offices: 5005 Dean Lakes Blvd, Shakopee, Minnesota 55379, US
How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2526 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$120k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Massachusetts right now?
There are currently 16,384 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Massachusetts?
Yes — 1305 of the 16384 open customer service & support positions offer remote or hybrid work (460 remote, 845 hybrid).
How do I apply for Customer Service & Support jobs in Massachusetts?
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