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Jobs at Maffei Service Srl (Now Hiring) — 1 open

Maffei Service Srl logoMaffei Service Srl

CSR - Customer Service Rep

Rowley, Massachusetts, United States · Hybrid

$20/hr–$30/hr

Mid level

You’re the best and you want to join a team that appreciates you! Do you take pride in a job well done? Ready to join a team that truly values you and your skill? Maffei Services may be the perfect fit for you! Maffei Se…

Skills: Customer Service, Appointment Scheduling, Call Handling, Communication Skills, Prioritization

Maffei Service Srl logo

CSR - Customer Service Rep

Maffei Service Srl

Rowley, Massachusetts, United States • Hybrid

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Mid level

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  • $20/hr–$30/hr
  • Full-time
  • Medical Insurance, Dental Insurance, Vision Insurance, 401K, Company Match, Paid Holidays
  • Posted 1d ago
  • Apply by Oct 25
  • ~40 hrs/week

Responsibilities

Convert incoming customer calls into booked service appointments and match the appropriate technician to each job. Ensure a quality customer experience by providing accurate information to field technicians and updating customers on progress.

Requirements

Candidates should be experienced professionals capable of following call scripts and prioritizing urgent customer needs. A background check and drug test are required for consideration.

Full job description

 

You’re the best and you want to join a team that appreciates you! Do you take pride in a job well done? Ready to join a team that truly values you and your skill? Maffei Services may be the perfect fit for you!

Maffei Services is the trusted expert for residential plumbing & HVAC services in the North Shore of Massachusetts and Southern New Hampshire area. We believe in offering the best value and service to our customers as well as to our employees.

Why Join Us?

  • Great Pay! Up to $30 p/hr PLUS Weekly Bonuses up to an additional $50 p/day! (hourly pay based on experience) 
  • Comprehensive Benefits Plan Including: Medical, Dental, Vision and More (100% Medical Insurance for you and your family!)
  • 401K + Company Match
  • Paid Holidays 
  • Paid Time Off & Sick Days
  • Continual Training & Education
  • Work from home in inclement weather
  • Growth Opportunity
  • A Positive Team Environment!

What Makes YOU Great

  • You will promote customer satisfaction by converting incoming customer calls into booked service appointments
  • You will evaluate customer calls and match the right technician to every job.
  • You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
  • Learn the business and learn how to prioritize the most urgent customer calls.
  • Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
  • Record and report the service calls.
  • Participate in training so that you grow and develop as a professional.
  • Update customers throughout the day on the technician’s progress.
Desired Skills and Experience
If you can achieve the above and you find it fun and challenging - you have just the right amount.
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Maffei Services by visiting www.maffeiservices.com. When you're ready, please follow the directions at https://maffeiservices.com/careers/ to apply for this position.

Don’t delay, APPLY TODAY!

Maffei Services is an equal opportunity employer. All applicants are considered without regard to race, age, color, gender, ethnic group, national origin, religion, citizenship, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. Pre-employment background checks and drug tests are required to be considered for this position. 

Related keywords

Customer Service RepresentativePlumbingHVACResidential ServicesCall ScriptingAppointment BookingCustomer ExperienceService Coordination

About Maffei Service Srl

LinkedInVisit site

Noleggio impianti audio, video, luci, strutture e assistenza tecnica per tutti i tuoi eventi.

Industry
Events Services
Company size
2-10 employees
Founded
1980
Headquarters
Levico Terme, Trentino-Alto Adige
LinkedIn followers
426

La Maffei Service S.r.l. è un'azienda trentina specializzata in noleggi e servizi professionali audio, luci, video e strutture, con impianti per piccoli, medi e grandi eventi. L'azienda, nata negli anni '80, vanta un grande prestigio grazie all'impegno dedicato alla ricerca, e all'utilizzo di una tecnologia all'avanguardia. La Maffei Service S.r.l. è una delle realtà del centro-nord Italia più affermate e riconosciute nel settore. In un mercato come quello dell’industria dello spettacolo, che cambia giorno dopo giorno, riuscire a rimanere al passo con i tempi è un grosso sforzo, che la Maffei Service S.r.l. intende continuare a perseguire con fermezza e dedizione. Ciò significa avvalersi di materiali sempre aggiornati e funzionali, di tecnici preparati e flessibili, dotati di idee creative, personalizzate, capaci di studiare, elaborare e di proporre le soluzioni più idonee per ogni singolo evento. Insieme ai titolari Ezio e Bruno Maffei, l’azienda si avvale di uno staff altamente qualificato e costantemente aggiornato, che lavora con loro da diversi anni e che offre un'assistenza completa per assisterti in ogni fase nell'organizzazione dei tuoi eventi.

Offices: Via per Barco, 9, Levico Terme, Trentino-Alto Adige 38056, IT

View all jobs at Maffei Service Srl

About Maffei Service Srl

LinkedInVisit site

Noleggio impianti audio, video, luci, strutture e assistenza tecnica per tutti i tuoi eventi.

Industry
Events Services
Company size
2-10 employees
Founded
1980
Headquarters
Levico Terme, Trentino-Alto Adige
LinkedIn followers
426

La Maffei Service S.r.l. è un'azienda trentina specializzata in noleggi e servizi professionali audio, luci, video e strutture, con impianti per piccoli, medi e grandi eventi. L'azienda, nata negli anni '80, vanta un grande prestigio grazie all'impegno dedicato alla ricerca, e all'utilizzo di una tecnologia all'avanguardia. La Maffei Service S.r.l. è una delle realtà del centro-nord Italia più affermate e riconosciute nel settore. In un mercato come quello dell’industria dello spettacolo, che cambia giorno dopo giorno, riuscire a rimanere al passo con i tempi è un grosso sforzo, che la Maffei Service S.r.l. intende continuare a perseguire con fermezza e dedizione. Ciò significa avvalersi di materiali sempre aggiornati e funzionali, di tecnici preparati e flessibili, dotati di idee creative, personalizzate, capaci di studiare, elaborare e di proporre le soluzioni più idonee per ogni singolo evento. Insieme ai titolari Ezio e Bruno Maffei, l’azienda si avvale di uno staff altamente qualificato e costantemente aggiornato, che lavora con loro da diversi anni e che offre un'assistenza completa per assisterti in ogni fase nell'organizzazione dei tuoi eventi.

Offices: Via per Barco, 9, Levico Terme, Trentino-Alto Adige 38056, IT

View all jobs at Maffei Service Srl

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