Location Address: 1100 Central Ave SE Albuquerque, NM 87106-4930 Compensation Pay Range: Minimum Offer $39.69 Maximum Offer $58.17 Summary: Join our team as a Recovery Room RN and bring your critical thinking, compassion…
Location Address: 1100 Central Ave SE Albuquerque, NM 87106-4930 Compensation Pay Range: Minimum Offer $39.69 Maximum Offer $58.17 Summary: Join our team as a Recovery Room RN and bring your critical thinking, compassion…
Skills: Critical thinking, Compassion, Post-op care, Nursing process, Patient assessment
Location Address: 1100 Central Ave SE Albuquerque, NM 87106-4930 Compensation Pay Range: Minimum Offer $21.39 Maximum Offer $36.44 Summary: Step into the operating room with purpose — join us as a Surgical Technician and…
Location Address: 1100 Central Ave SE Albuquerque, NM 87106-4930 Compensation Pay Range: Minimum Offer $70,449.60 Maximum Offer $119,974.40 Now Hiring: Allied Health Education Specialist - Radiology Summary: This positio…
Location Address: 1100 Central Ave SE Albuquerque, NM 87106-4930 Compensation Pay Range: Minimum Offer $39.69 Maximum Offer $58.17 Summary: Step into the OR with purpose — join our team of Circulation Nurses and support …
Location Address: 1100 Central Ave SE Albuquerque, NM 87106-4930 Compensation Pay Range: Minimum Offer $39.69 Maximum Offer $58.17 Summary: Step into the OR with purpose — join our team of Circulation Nurses and support …
Location Address: 121 El Paso Rd Ruidoso, NM 88345-6033 Compensation Pay Range: Minimum Offer $37.80 Maximum Offer $55.40 Summary: Build your career while making a meaningful impact close to home. Presbyterian is seeking…
Location Address: 2400 Unser Blvd Rio Rancho, NM 87124 Compensation Pay Range: Minimum Offer $43.66 Maximum Offer $63.99 Summary: The Family Birthing Center at our Rust Medical Center is seeking an experienced Family Bir…
Skills: Labor and delivery, Patient assessment, Fetal monitoring, Obstetric care, Postpartum recovery
Nurse Practitioner / Physician Assistant - Inpatient Palliative Care
Camino, California, United States · On-site
Mid level
Location Address: 8100 Constitution Pl NE Albuquerque, NM 87110-7643 Type of Opportunity: Full time FTE: 1.00 Summary: Serves as a consultant in the field of Palliative Medicine, in both inpatient and outpatient settings…
Skills: Palliative medicine, Hospice care, Symptom management, Clinical documentation, Patient care
Location Address: 9521 San Mateo NE Albuquerque, NM 87113-2237 Compensation Pay Range: Minimum Offer $16.36 Maximum Offer $24.26 Now Hiring: Patient Access Advocate I-Admitting Summary: Build your Career. Make a Differen…
Location Address: Remote Office Santa Fe, NM 87501 Compensation Pay Range: Minimum Offer $33.87 Maximum Offer $57.68 Summary: Build your Career. Make a Difference. Presbyterian is hiring a skilled Care Coordinator II. Ho…
Skills: Care coordination, Health risk assessment, Care planning, Interdisciplinary collaboration, Case management
Location Address: 1100 Central Ave SE Albuquerque, NM 87106-4930 Compensation Pay Range: Minimum Offer $39.69 Maximum Offer $58.17 Summary: Step into the OR with purpose — join our team of Circulation Nurses and support …
Location Address: 2100 N Dr Martin Luther King Jr Blvd Clovis, NM 88101-9412 Compensation Pay Range: Minimum Offer $16.37 Maximum Offer $24.89 Summary: Performs administrative and clerical duties while serving as a commu…
Location Address: 1100 Central Ave SE Albuquerque, NM 87106-4930 Compensation Pay Range: Minimum Offer $39.69 Maximum Offer $58.17 Summary: Help patients prepare for surgery by completing assessments, reviewing medical h…
Skills: Patient assessment, Medical history review, Pre-procedure education, Surgical team collaboration, Epic electronic charting
Location Address: 1100 Central Ave SE Albuquerque, NM 87106-4930 Compensation Pay Range: Minimum Offer $39.69 Maximum Offer $58.17 Summary: Help patients prepare for surgery by completing assessments, reviewing medical h…
Skills: Patient assessment, Pre-operative care, Medical history review, Patient education, Medication administration
Location Address: 7400 Menaul Blvd NE Albuquerque, NM 87110 Compensation Pay Range: Minimum Offer $39.69 Maximum Offer $58.17 Summary: Job Description Summary At PRESNow, our Registered Nurses are at the forefront of del…
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$16/hr–$24/hr
Full-time
high school
Medical insurance, Dental insurance, Vision insurance, Short-term disability, Long-term disability, Group term life insurance
Posted 1d ago
~40 hrs/week
Responsibilities
The Patient Access Advocate performs primary registration of patient accounts, including demographic updates, insurance verification, and collection of point-of-service liabilities. They also provide exceptional customer service and wayfinding to patients and visitors while ensuring compliance with regulatory guidelines.
Requirements
Candidates must have a high school diploma or GED and at least 6 months of healthcare experience or 1 year of customer service background. Proficiency in data entry, basic knowledge of insurance, and the ability to pass internal training assessments are required.
Full job description
Location Address:
6301 Forest Hills Dr NE
Albuquerque, NM 87109-4137

The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits. Perform registration functions, including updating of demographics, insurance verification, collection of point of service liabilities and documentation of registration information within the ADT system. Confirm account being registered has accurate information to ensure clean billing. Must possess basic knowledge of Medicare (CMS) guidelines, as well as other Compliance Regulatory guidelines applicable to Patient Access. Provide the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors.

Type of Opportunity: Full time
Job Exempt: No
Job is based: Presbyterian Healthplex
Work Shift: Weekday Schedule Monday-Friday (United States of America)

Responsibilities:
Customer Service and Caring Practices:
*Ability to provide exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
*Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes.
*Ability to manage conflict and appropriately request the help of a supervisor when needed.
*Implement PROMISE and CARES behaviors in every encounter.
*Educates patients for whom they speak regarding insurance benefits and liabilities.
*Ensures accounts are financially cleared at time of service through account review. to alleviate patient concerns over hospital financial matters
Encounter Components:
*Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to;
*Obtain/confirm and enter demographic and other financial information, not obtained during pre-registration/financial clearance process, necessary for account completion.
*Obtain missing insurance information, to include policy number, group number, date of birth, and insurance phone number if not already identified in account.
*Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.
*Accurately document actions taken in the system of record to drive effective follow-up and ensure an accurate audit trail.
*Maintain ongoing knowledge of authorization requirements and payer guidelines. Maintain a knowledge of Medicare (CMS) guidelines as it relates to admissions and outpatient services. Ensuring compliance with admissions forms, benefit entitlement verification, and billing requirements.
*Ensure accurate completion of MSPQ at time of service if not completed during financial clearance process.
*Daily focus on attaining productivity standards.
*Monitor and track Data Quality program to ensure errors are corrected at time of service. .
*Maintain appropriate records, files, and timely and accurate documentation in the system of record.
Other duties as assigned
Financial Accountabilities:
*Collects identified patient financial obligation amounts including residual balance if applicable. Collect liability from patient at time of service.
*Educate patients on financial assistance, charity or other programs that may be available.
*Refers as appropriate to on site Financial Advocate or to the Financial Advocacy Center
Patient Relations:
*Complete any information missing from the account to ensure accuracy at time of visit.
*Transparency with patients through communication of patient liabilities..
Quality Improvement:
*Perform assigned patient care responsibilities, which may include but not limited to:
*Cooperate fully in all risk management activities and investigations.
*Report promptly any suspected or potential violations to laws, regulations, procedures, policies, and practices, and cooperate in related investigation.
*Conduct all transactions in compliance with all company policies, procedures, standards, and practices.
*Demonstrate knowledge of all applicable compliance and legal requirements of the job based on the scope of practice of the position.
C.A.R.E.S Behaviors:
Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter.
Qualifications:
High school diploma/GED 6 months experience in healthcare setting or 1 year customer service background. Pass 2 week Patient Access Academy with a passing score of 85% or higher (within 6 mos of start). CHAA, CHAM or other industry equivalent certification preferred Basic understanding of insurance preferred. Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred Requires basic understanding of registration and healthcare. Demonstrated strong keyboarding skills, ensuring efficient data entry and documentation. Knowledge in Microsoft Office Products. *Pass EPIC proficiency test required with a 85% score at completion of the Epic Training class. Candidates must be at least 18 years of age at the time of hire
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.
Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services
Presbyterian exists to improve the health of the patients, members and communities we serve. Since 1908.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1908
Headquarters
Albuquerque, NM
LinkedIn followers
38,994
Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state’s largest private employer with nearly 14,000 employees – including more than 1,600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Turquoise Care) and Commercial health plans.
Offices: 9521 San Mateo Blvd NE, Albuquerque, NM 87113, US · 1100 Central Ave SE, Albuquerque, New Mexico 87106, US · 2400 Unser Blvd SE, Rio Rancho, New Mexico 87124, US · 8300 Constitution Ave NE, Albuquerque, New Mexico 87110, US · 2100 N Dr Martin Luther King Jr Blvd, Clovis, New Mexico 88101, US
hospitalshealth careand health insuranceHealth DiagnosticsHospitalHealth CareAssociationPrimary and Urgent Care
Presbyterian exists to improve the health of the patients, members and communities we serve. Since 1908.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1908
Headquarters
Albuquerque, NM
LinkedIn followers
38,994
Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state’s largest private employer with nearly 14,000 employees – including more than 1,600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Turquoise Care) and Commercial health plans.
Offices: 9521 San Mateo Blvd NE, Albuquerque, NM 87113, US · 1100 Central Ave SE, Albuquerque, New Mexico 87106, US · 2400 Unser Blvd SE, Rio Rancho, New Mexico 87124, US · 8300 Constitution Ave NE, Albuquerque, New Mexico 87110, US · 2100 N Dr Martin Luther King Jr Blvd, Clovis, New Mexico 88101, US
hospitalshealth careand health insuranceHealth DiagnosticsHospitalHealth CareAssociationPrimary and Urgent Care