Boston, Massachusetts, United States · On-site
$96k–$153k/yr
Job Description: Our Opportunity Chewy is seeking an Enablement Lead to join our Merchandising Operations organization. This role will own the strategy and execution for how internal and external users learn, adopt, and …
Skills: Program Management, Product Enablement, Change Management, Product Adoption, Training Design
Danvers, Massachusetts, United States · On-site
$50k–$80k/yr
Brand Ambassador - Danvers, MA Competitive Pay with Uncapped Commission & Performance Incentives Renuity is where innovation meets opportunity. As part of a nationwide network of leading home renovation brands, we’re on …
Skills: Sales, Customer Service, Interpersonal Communication, Collaboration, Lead Generation
Hudson, Massachusetts, United States · On-site
$18/hr–$22/hr
A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on…
Skills: Tire Installation, Tire Mounting, Tire Balancing, Tire Rotation, Customer Service
Hudson, Massachusetts, United States · On-site
$17/hr–$20/hr
A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on…
Skills: Customer Service, Sales, Membership Acquisition, Conflict Resolution, Basic Math
Revere, Massachusetts, United States · On-site
$16/hr–$16/hr
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development…
Skills: Customer service, Communication, Organizational skills, Attention to detail, Multi-tasking
Boston, Massachusetts, United States · On-site
$89k–$108k/yr
Network Services Manager Elevate your career with Pinnacle Live at the Omni Boston Hotel at the Seaport and be part of a team delivering unforgettable experiences in the heart of Boston's vibrant Seaport District. $89, 2…
Skills: Network configuration, Team leadership, Customer service, TCP/IP networking, VLAN configuration
Woburn, Massachusetts, United States · On-site
$20/hr–$40/hr
Residential HVAC Service Technician Location: Woburn, MA Company: Central Heating & Cooling Pay: $20–$40/hour (based on experience) About Us Central Heating & Cooling is committed to providing exceptional heating and coo…
Skills: HVAC Diagnosis, HVAC Repair, Preventative Maintenance, Troubleshooting, Customer Service
Springfield, Massachusetts, United States · On-site
$27/hr–$27/hr
The Springfield Housing Authority, consistent with its equal opportunity and affirmative action policies, invites applicants for the IT Assistant position. This is a regular full-time non-exempt position with benefits. 4…
Skills: Technical writing, Microsoft Word, Microsoft Excel, Customer service, Problem solving
Cambridge, Massachusetts, United States · Remote OK
Scholar Rock is a late-stage global biopharmaceutical company focused on developing and commercializing apitegromab for children and adults with spinal muscular atrophy (SMA) and other rare, severe, and debilitating neur…
Skills: Team Leadership, Patient Access, Reimbursement, Case Management, Rare Disease
Framingham, Massachusetts, United States · On-site
$26/hr–$32/hr
About Us At Bartholomew Private Wealth (BPW), prudent management is our core tenet because we take our clients’ dreams for a sound financial life as seriously as they do. BPW manages approximately $2.5 billion in assets …
Skills: Client Service, Operational Workflow, Account Administration, Microsoft 365, CRM
Hyannis, Massachusetts, United States · On-site
$18/hr–$18/hr
Job Description Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosp…
Skills: Customer service, Sales, Point-of-sale systems, Inventory management, Communication
North Attleboro, Massachusetts, United States · On-site
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rew…
Skills: Customer service, Sales, Change agility, Communication, Customer problem solving
Boston, Massachusetts, United States · On-site
$20/hr–$28/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer service, Racquet stringing, Product knowledge, Sales, Communication
Boston, Massachusetts, United States · On-site
$17/hr–$24/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Retail sales, Customer service, Product knowledge, Merchandising, Inventory management
Haverhill, Massachusetts, United States · On-site
$40k–$120k/yr
Are you stuck at a job with no opportunity for advancement? Do you enjoy helping people? Are you interested in making $70, $80, or even over $100,000 annually? Here at AutoFair we will provide you with the tools to be su…
Skills: Sales, Consultative selling, Customer service, Relationship building, Product demonstration
Boston, Massachusetts, United States · On-site
$17/hr–$24/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer service, Merchandising, Product knowledge, Inventory management, Sales
Mashpee, Massachusetts, United States · On-site
$15/hr–$17/hr
Our Story J.Crew gets you dressed every day, for every occasion. Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no won…
Skills: Sales, Customer service, Communication, Fashion trends, Teamwork
Hingham, Massachusetts, United States · On-site
$16/hr–$16/hr
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development…
Skills: Customer service, Communication, Organizational skills, Attention to detail, Multi-tasking
Holyoke, Massachusetts, United States · On-site
$21/hr–$24/hr
Job Title Sprinter Van Driver Job Description Sprinter Van Driver Location: Holyoke, Massachusetts Who We Are At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a deligh…
Skills: Driving, Loading and unloading, Route planning, Vehicle inspection, Customer service
Kingston, Massachusetts, United States · On-site
$16/hr–$17/hr
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for…
Skills: Customer service, Retail sales, Merchandising, Inventory management, Communication
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Own the strategy and execution for the training, onboarding, and adoption of the Chewy Partner Hub for internal and external users. Build scalable enablement programs, including SOPs and help content, while partnering with Product and Operations to reduce user friction.
Requires a bachelor's degree and 5+ years of experience in program management, product enablement, or change management. Must demonstrate the ability to simplify complex workflows and operate effectively in ambiguous environments.
Job Description:
Chewy is seeking an Enablement Lead to join our Merchandising Operations organization. This role will own the strategy and execution for how internal and external users learn, adopt, and successfully use the Chewy Partner Hub (CPH).
This person will build scalable enablement programs across training, onboarding, help content, SOPs, job aids, webinars, live learning, and AI-enabled support experiences. They will ensure users have clear, practical guidance for key workflows and that recurring friction is translated into better content, stronger education, and more effective adoption strategies.
This is a high-ownership role for a builder who can create structure where it does not exist today. The right candidate will be able to identify enablement gaps, prioritize the highest-impact opportunities, simplify complex workflows, and partner across Product, Operations, Voice Programs, Analytics, Category Management, and vendor-facing teams to improve user outcomes.
Our ideal candidate has strong judgment, operates effectively in ambiguity, and is passionate about helping people succeed through better education, tools, and support. They are a strong communicator who can translate complex processes into simple, useful guidance and build scalable programs that reduce confusion, improve adoption, and strengthen trust.
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential. We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that. At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch. Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey. We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets. We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Offices: 7700 W Sunrise Blvd, Plantation, Florida 33322, US · 385 Milan Drive, Sparks, NV 89434, US · 1974 Innovation Blvd., Clayton, IN 46118, US · 343 Congress Street, Boston, MA 02210, US · 1950 North Stemmons Highway, Suite 3060, Dallas, Texas 75207, US
Based on 2428 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$120k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 15,698 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Yes — 1229 of the 15698 open customer service & support positions offer remote or hybrid work (424 remote, 805 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
