Massachusetts, United States · Remote Solely
$67k–$143k/yr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Case Management, Clinical Assessment, Care Coordination, Telephonic Communication, Clinical Judgment
Milton, Massachusetts, United States · On-site
Introduction Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other – uniquely focused on delivering essential educational content, too…
Skills: Customer service, Retail operations, Team leadership, Loss prevention, Merchandising
Chatham, Massachusetts, United States · On-site
Join the Crew at Sea Bags! Sea Bags, the original maker of one-of-a-kind totes, handbags, and accessories crafted in the USA from recycled sailboat sails, is looking for a Seasonal Part-Time Sales Associate to join our t…
Skills: Customer service, Sales, Product knowledge, Communication skills, Organizational skills
Chelmsford, Massachusetts, United States · Hybrid
$120k–$130k/yr
Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We prot…
Skills: Sales, Lead qualification, Cold calling, Relationship management, Customer service
Boston, Massachusetts, United States · On-site
$17/hr–$20/hr
Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional netw…
Skills: Customer service, Sales, Account maintenance, Service delivery, Member engagement
Framingham, Massachusetts, United States · On-site
POSITION SUMMARY Pilates Leaders at Life Time guide and own the Pilates program, fostering a strong community spirit among clients and Team Members while creating an inclusive and supportive environment. They take charge…
Skills: Pilates instruction, Program management, Client acquisition, Client retention, Leadership
Needham, Massachusetts, United States · On-site
$18/hr–$19/hr
Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experienc…
Skills: Verbal Communication, Written Communication, Problem Solving, Interpersonal Skills, Guest Service
Boston, Massachusetts, United States · On-site
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. We are seeking a professional and customer service focu…
Skills: Customer Service, Administrative Support, Reception, Hospitality Services, Facilities Management
Dartmouth, Massachusetts, United States · On-site
$15/hr–$17/hr
Store - PROV-NORTH DARTMOUTH, MA Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly custo…
Skills: Event Coordination, Customer Service, Childcare, Craft Instruction, Face Painting
Dedham, Massachusetts, United States · On-site
At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value…
Skills: Customer Service, Sales, Communication, POS Systems, Omni-channel Service
Massachusetts, United States · Remote OK
$72k–$119k/yr
Do you have a JD and located in the Boston, MA market? Are you passionate about helping legal professionals transform the way they work through technology and AI? Do you thrive in strategic customer-facing roles where yo…
Skills: Customer Success Management, Account Management, Change Management, Legal Workflow Optimization, Stakeholder Management
Massachusetts, United States · Remote OK
$72k–$119k/yr
Do you have a JD and located in the Boston, MA market? Are you passionate about helping legal professionals transform the way they work through technology and AI? Do you thrive in strategic customer-facing roles where yo…
Skills: Customer Success Management, Account Management, Legal Technology, Change Management, Stakeholder Management
Hudson, Massachusetts, United States · On-site
$17/hr–$20/hr
A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on…
Skills: Inventory Management, Cold Chain Management, Food Safety Standards, Product Rotation, FIFO
East Longmeadow, Massachusetts, United States · Hybrid
$20/hr–$39/hr
Discover a Career That Empowers You - Join HUB International At HUB International, we believe the best workplaces do more than offer a job. They invest in their people, celebrate their communities, and build cultures whe…
Skills: Client Service, Commercial Insurance, Account Management, Microsoft Office, Agency Management Systems
Medfield, Massachusetts, United States · On-site
$21/hr–$28/hr
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with in…
Skills: Patient Registration, Scheduling, Co-payment Processing, Medical Billing, Customer Service
Kingston, Massachusetts, United States · On-site
$19/hr–$25/hr
If you are an existing employee of South Shore Health then please apply through the internal career site. Requisition Number: R-22983 Facility: LOC0021 - Health Express-Kingston182 Summer Street Kingston, MA 02364 Depart…
Skills: Customer Service, Patient Scheduling, Insurance Verification, Medical Record Management, Telephone Etiquette
Boston, Massachusetts, United States · On-site
$74k–$141k/yr
Job Description: Note: Fidelity will not provide immigration sponsorship for this position. The Role Are you passionate about delivering world-class dining experiences? As the Dining Room Manager for Specialty Dining at …
Skills: Front Of House Management, Reservation Management, Staff Training, Inventory Management, Upscale Dining Service
Boston, Massachusetts, United States · Hybrid
$80k–$150k/yr
About Us Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objecti…
Skills: Client Service, Investment Operations, Relationship Building, Project Management, Quantitative Analysis
Boston, Massachusetts, United States · Hybrid
$80k–$150k/yr
About Us Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objecti…
Skills: Client Service, Investment Operations, Relationship Building, Project Management, Quantitative Analysis
Dedham, Massachusetts, United States · On-site
$36k–$54k/yr
Job Description: Position Summary: Courteously and professionally greets and seats all residents and their guests in the dining room, coordinates the activities of the food servers on schedule, maintains a neat and order…
Skills: Guest Relations, Dining Room Management, Staff Coordination, Food Safety, Sanitation
Massachusetts, United States • Remote Solely
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The RN Case Manager is responsible for assessing, planning, and coordinating medical needs for members via telephone or face-to-face interactions to facilitate overall wellness. This includes developing proactive action plans and utilizing clinical tools to reduce risk factors and address complex health issues.
Candidates must be an RN living in the EST time zone with an active license in their state of residence and at least 3 years of acute care clinical experience. A degree in nursing (Associate or BSN) is required, with a preference for Compact RN licensure and CCM certification.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
This RN Case Manager position is 100% remote and candidates are required to live EST. Preference is for an RN with Compact RN licensure residing in Massachusetts.
Normal Working Hours: Monday through Friday 8am-5pm in time zone of residence with requirement to flex time to meet member/business needs.
The RN Case Manager is responsible for telephonically and/or face to face assessing, planning, implementing, and coordinating all case management activities with members to evaluate the medical needs of the member to facilitate overall wellness.
RN Case Manager:
– Collaboratively develops a proactive course of action to address issues presented to enhance the short and long-term outcomes as well as opportunities to enhance a member’s overall wellness through integration.
– Through the use of clinical tools and information/data review (e.g., assessments, claims, etc..) conducts an evaluation of member’s needs and available benefits to collaborate and refer to programs offered by the plan sponsor.
– Applies clinical judgment to reduce risk factors, address complex health issues and social indicators.
– Utilizes case management processes in compliance with regulatory and company policies and procedures.
– Utilizes interviewing skills to ensure maximum member engagement and discern their health status and health needs based on key questions and conversation.
Please note:
-This role involves using a computer station with multiple screens, operating multiple programs simultaneously, and sitting for extended periods of time.
- A private designated workspace free of distractions and high-speed internet is needed for this position.
-Must have an active and unrestricted RN license in state of residence, preferably compact
-RN living in EST Time Zone
-Willingness and ability to obtain additional state licenses upon hire (paid for by the company)
-3+ years of acute care clinical experience as an RN (general medical, post-surgical, specialty including pediatrics, ICU, case management and discharge planning)
-0-10% travel may be required
-Compact RN licensure
-1+ years of case management experience
-Certified Case Manager (CCM) certification
-Strong customer service skills including attention to customers, sensitivity to certain issues and proactive identification/resolution of issues.
-Experience with all types of Microsoft Office including PowerPoint, Excel, and Word
-Strong telephonic communication skills
-1+ years of experience utilizing computers and navigating multiple monitors while speaking with someone on the telephone.
-Transgender certification
-Associates in nursing
-BSN
Anticipated Weekly Hours
40The typical pay range for this role is:
$66,575.00 - $142,576.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Simplifying health care one person, one family and one community at a time
CVS Health is the leading health solutions company, delivering care like no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels and over 300,000 dedicated colleagues. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by simplifying health care one person, one family and one community at a time. Follow @CVSHealth on social media.
Offices: 1 CVS Drive, Woonsocket, RI 02895, US · 9501 E. Shea Blvd, Scottsdale, AZ 85260, US · 2211 Sanders Road, Northbrook, IL 60062, US · 750 West John Carpenter Freeway, Ste 1200, Irving, TX 75039, US · 620 Epsilon Dr, Pittsburgh, PA 15238, US
Based on 2425 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$120k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 15,706 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Albertsons Companies, among others. Browse the listings above to see every active employer.
Yes — 1228 of the 15706 open customer service & support positions offer remote or hybrid work (423 remote, 805 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
