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Full-time
associate degree
Posted 6d ago
~40 hrs/week
Responsibilities
The Campus Store Leader oversees daily store operations, drives sales growth, and ensures operational excellence through effective team management. They are responsible for inventory control, visual merchandising, and fostering an engaging customer service environment while collaborating with campus leadership.
Requirements
Candidates must possess an associate's degree or equivalent and have 0-5 years of relevant experience. Strong organizational, analytical, and communication skills are required to manage store performance and team development effectively.
Full job description
Position Overview
As a Campus Store Leader, you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.
You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.
Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.
Responsibilities
Driving Results/Sales: Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. To include:
Execute sales promotions and special events (store, campus, community).
Partner with store leadership to review store financials and recalibrate goals to drive sales.
Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer, preparing bank deposits, and daily opening and closing activities.
Maintain appropriate inventory control in alignment with store operational procedures.
Keep all areas of the store environment neat, clean, and organized.
Shipping/Receiving responsibilities.
Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials.
Ensure the security of company assets and the safety of team members and customers, and adherence to company policies.
May review and approve store markups, markdowns, and write-offs within company guidelines.
Responsible for executing in-store course materials activities in collaboration with course materials leadership.
Talent Management: Supervise the work activities of team members (FT/PT and temporary/seasonal) including:
Train and coach team members on company and store standards.
Ensure team members follow company and store policies, procedures, and standards.
Perform onboarding procedures for new hires.
Schedule team members' work hours within the store's operating budget.
Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.
Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:
Greet customers and answers phones to provide information, direct callers, and resolve escalated issues.
Drive market growth initiatives such as POS email collection.
Maintain service level agreements for OMS Orders.
Review customer feedback as provided by Market Leader or Campus Store Manager and proactively provide solutions to feedback.
Campus Relationships: Communicate and partner with the campus to include:
Day-to-day communication of store operational activities.
Facilitate campus events.
Other duties as assigned to support general store operations.
Follett Higher Education is a drug-free workplace environment.
Qualifications
Associate's Degree or equivalent.
0-5 years of relevant experience.
Academic retail experience is a plus.
Strong organizational, time management, and problem-solving skills.
Strong customer service, communication, and presentation skills.
Strong analytical skills and financial acumen.
Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
Higher education's leading academic retailer, driving access, affordability and student success!
Industry
Retail
Company size
5,001-10,000 employees
Headquarters
Westchester, Illinois
LinkedIn followers
61,788
Follett Higher Education is a leading educational service provider and omnichannel retailer providing students, faculty and staff, parents, and fans with the course materials, learning tools, and retail services needed to successfully support the academic journey. Follett Higher Education supports over 6 million students through its 1,000+ physical and eCommerce collegiate retail stores across North America.
Offices: 3 Westbrook Corporate Center, Westchester, Illinois 60154, US
How much do Customer Service & Support jobs in Georgia pay?
Based on 1737 listings with disclosed salaries, most customer service & support jobs in Georgia pay between $46k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Georgia right now?
There are currently 21,848 open customer service & support positions in Georgia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Georgia?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, Great Clips Inc., AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Georgia?
Yes — 1480 of the 21848 open customer service & support positions offer remote or hybrid work (794 remote, 686 hybrid).
How do I apply for Customer Service & Support jobs in Georgia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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