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Jobs at Kana Hotel Group (Now Hiring) — 6 open

Kana Hotel Group logoKana Hotel Group

Guest Service Representative

Lenoir City, Tennessee, United States · On-site

Entry level

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering t…

Skills: Guest Services, Check-in/out Procedures, Cash Handling, Credit Card Processing, Customer Service

Kana Hotel Group logoKana Hotel Group

Guest Service Representative

Lenoir City, Tennessee, United States · On-site

Entry level

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering t…

Skills: Guest Services, Check-in/out Procedures, Cash Handling, Credit Card Processing, Customer Service

Kana Hotel Group logoKana Hotel Group

Guest Service Representative

Knoxville, Tennessee, United States · On-site

Entry level

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering t…

Skills: Guest Services, Check-in/out Procedures, Cash Handling, Credit Card Processing, Customer Service

Kana Hotel Group logoKana Hotel Group

Executive Housekeeper

Knoxville, Tennessee, United States · On-site

Senior

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering t…

Skills: Staff Supervision, Budget Development, Labor Cost Management, Inventory Control, Performance Evaluation

Kana Hotel Group logoKana Hotel Group

Hotel Cook- Part Time

Duluth, Georgia, United States · On-site

Entry level

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering t…

Skills: Food Preparation, Menu Knowledge, Sanitation Standards, Food Handling, Recipe Adherence

Kana Hotel Group logoKana Hotel Group

Guest Service Representative

Lenoir City, Tennessee, United States · On-site

Entry level

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering t…

Skills: Guest Services, Check-in/out Procedures, Cash Handling, Credit Card Processing, Customer Service

Kana Hotel Group logo

Guest Service Representative

Kana Hotel Group

Lenoir City, Tennessee, United States • On-site

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Entry level

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  • Full-time
  • high school
  • Medical, Vision, Dental, 401K, Immediate Pay, Vacation Time
  • Posted 4d ago
  • ~40 hrs/week

Responsibilities

The representative is responsible for managing guest check-ins and check-outs while ensuring all cash and credit procedures are followed. They must provide high-quality customer service by addressing inquiries, explaining amenities, and maintaining accurate room statuses.

Requirements

Candidates should have a high school diploma or GED and at least one year of experience in hospitality and customer service. Proficiency in handling financial transactions and knowledge of the local geographic area are also required.

Full job description

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.
From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.
Kana Hotel Group is proud to offer the following benefits:
  • Medical
  • Vision
  • Dental
  • 401K
  • Immediate Pay- earned wage access!
  • Vacation time
  • Sick time
  • Holiday pay
  • Bonus opportunities
  • Brand-specific employee discounts
  • Long term/short term disability
  • Life insurance
Primary Responsibilities Shifts are 4P-11P
• Greet guests and perform check-in/out procedures
• Follow all cash and credit card procedures required by hotel and brand standard
• Check house count to determine the rooms available for the day
• Review credit limit exception report & gets additional approval if necessary
• Check expected departures for today & clears checkouts or extends stays after check out time
• Update housekeeping room status when received from housekeeping
• Balance departments from daily activity report at the end of shift
• Performs cashier shift change when cash is in balance
• Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest who requests them
• Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations
• Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest demand cannot be met
• Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form
• Ability and flexibility to work various shifts including evenings, weekends, and holidays
Education/Experience
• High School diploma or GED preferred
• One year hospitality experience required
• Customer service experience required
• Experience handling cash and credit card procedures
• Attention to detail
• Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Related keywords

HospitalityGuest RelationsFront DeskHotel ManagementCustomer ExperienceCashieringHousekeeping CoordinationProperty Management SystemsService QualityAmenity Promotion

About Kana Hotel Group

LinkedInVisit site
Industry
Hospitality
Company size
1,001-5,000 employees
Headquarters
Knoxville, TN
LinkedIn followers
3,521

Kana Hotel Group is a hotel development & management company based in Knoxville, Tennessee and Tampa, FL, with a current portfolio consisting of 55 hotels open, an additional 9 under construction and 8 others in development to be opened by 2018. The brands in Kana’s portfolio include Embassy Suites by Hilton, Hilton Garden Inn, Hampton Inn and Hampton Inn & Suites by Hilton, Homewood Suites, Home2Suites, Courtyard & SpringHill Suites by Marriott, Staybridge Suites, and Holiday Inn Express.

Offices: 308 North Peters Road, Suite 100, Knoxville, TN 37922, US · 3959 Van Dyke Road, Suite 151, Lutz, FL 33558, US

Hotel ManagementHotel DevelopmentRevenue Managementand Hospitality Management
View all jobs at Kana Hotel Group

About Kana Hotel Group

LinkedInVisit site
Industry
Hospitality
Company size
1,001-5,000 employees
Headquarters
Knoxville, TN
LinkedIn followers
3,521

Kana Hotel Group is a hotel development & management company based in Knoxville, Tennessee and Tampa, FL, with a current portfolio consisting of 55 hotels open, an additional 9 under construction and 8 others in development to be opened by 2018. The brands in Kana’s portfolio include Embassy Suites by Hilton, Hilton Garden Inn, Hampton Inn and Hampton Inn & Suites by Hilton, Homewood Suites, Home2Suites, Courtyard & SpringHill Suites by Marriott, Staybridge Suites, and Holiday Inn Express.

Offices: 308 North Peters Road, Suite 100, Knoxville, TN 37922, US · 3959 Van Dyke Road, Suite 151, Lutz, FL 33558, US

Hotel ManagementHotel DevelopmentRevenue Managementand Hospitality Management
View all jobs at Kana Hotel Group

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