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$45k–$82k/yr
Full-time
Hybrid Work Schedule, Company Share Ownership Program, Incentive Program, Pension And Savings Programs, Company-matched RRSP Contributions, Paid Volunteer Days
Posted 54d ago
~40 hrs/week
Responsibilities
The representative is responsible for answering incoming customer inquiries via phone and email to reach a resolution. This includes gathering accurate information for the company database and providing basic coverage information to insured clients.
Requirements
Candidates must possess exceptional communication and problem-solving skills with the ability to work in a fast-paced environment. Availability to work regular Saturdays and Sundays is required, though no prior insurance experience is necessary.
Full job description
The Opportunity
The successful candidate will report into a Team Leader, CCA. You will be responsible for answering incoming inquiries that come through email or phone. We are looking for someone with a positive attitude that will assist our customers and help them until a resolution is reached.
What to Expect
Your shift will be scheduled between 8:00AM and 8:00PM EST
Respond promptly and professionally to incoming inquiries by telephone, or email
Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
Establish and maintain good rapport with customers by using positive language and anticipating their needs
Gather all necessary information, inputting it accurately into company database
Provide the insured with basic information on coverage, and arrange any necessary supplemental services
Provide data tracking support and manage spreadsheets
What You Bring
Exceptional communication skills, both verbal and written
Strong customer service, problem solving and resolution skills
Proven ability to multi-task and think on your feet in a fast-paced environment
Ability to work independently and in a team environment
Strong attention to detail to ensure accuracy of information
No insurance industry experience required
Must be available to work Saturdays and Sundays on a regular basis
Salary Range: $45,000 - $82,100
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
This position is being posted to fill an existing vacancy.
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.
What’s in it for you?
Hybrid work schedule for most roles
Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services
Go ahead and expect a lot — you deserve it.
It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].
This role requires successful clearance of background checks (including criminal checks and leadership references).
#LI-Hybrid
Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
We're in it for good. | Présents pour la collectivité.
Industry
Insurance
Company size
5,001-10,000 employees
Headquarters
Waterloo, ON
LinkedIn followers
40,124
Total funding
$278M
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities.
Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here.
If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity.
* * *
La Société financière Definity est la société mère de compagnies d’assurance de dommages parmi les plus établies et innovatrices au Canada, soit Assurance Economical, Sonnet Assurance, Family Insurance Solutions et la Compagnie d’assurance Petline. Definity est dévouée à faire évoluer l’assurance pour sa clientèle, ses équipes, son réseau de courtage et ses communautés.
Nous promettons de fournir un environnement de travail collaboratif, ambitieux, valorisant et stimulant. Notre environnement inclusif vous permet d’innover avec vos collègues et de mettre en œuvre de meilleures façons de travailler. Nous investissons dans la croissance et le perfectionnement de nos gens et les aidons à s’épanouir. Grâce à nos options flexibles de travail hybride, notre programme de rémunération globale, notre régime d’actionnariat et l’accent sur l’équilibre travail-famille, vous évoluerez avec nous.
Si vous souhaitez une carrière où votre point de vue sera reconnu, ne cherchez pas plus loin que Definity.
Offices: 111 Westmount Road South, Waterloo, ON N2J4S4, CA
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How many Administrative jobs are open in Waterloo, Canada right now?
There are currently 153 open administrative positions in Waterloo, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Waterloo, Canada?
Companies currently hiring include WatSPEED at the University of Waterloo, Manulife, OpenText, Equitable, Wilfrid Laurier University Faculty of Social Work, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Waterloo, Canada?
Yes — 58 of the 153 open administrative positions offer remote or hybrid work (0 remote, 58 hybrid).
How do I apply for Administrative jobs in Waterloo, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.