Finance & Accounting Jobs in Waterloo, Canada (Now Hiring) — 259 open

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

What you'll do:

1. Tailoring interactions by utilizing emerging technology solutions including phone, chat, email, SMS and video conferencing.
2. Identifying customer needs to build on existing products which includes developing contact plans, introducing new products and services and quoting and marketing personal insurance business.
3. Selling products by establishing contact and developing relationships with prospects, answering incoming communications, following-up on expiry date cards, re-quoting prospects from previous years and cancelled files, and contacting leads generated.
4. Creating a trusting environment that fosters new sales opportunities and retention of existing business.
5. Actively participating within the team unit and independently to continuously contribute to overall business improvement.
6. Actively owning and resolving all customer inquiries, while ensuring the customer effort is minimized.
7. Accurately processing account changes, maintaining complete customer documentation, preparing correspondence, and documenting files for follow up.
8. Tackling complex insurance-related cases, creatively utilizing all available resources until full resolution is met.

 Let's talk about you:

1. Hold a valid Ontario Registered Insurance Brokers (RIBO) license.
2. A minimum of three years’ customer service experience, preferably in personal lines, automobile and property insurance.
3. Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
4. Superior time management and organizational skills to handle competing priorities.
5. Intermediate knowledge of Microsoft Office Suite applications. Preference given to candidates with experience using Epic, Salesforce and Company portals.
6. The ability to communicate in French is required.

 

Working Conditions:

1. General contact centre and office environment.
2. Hybrid and remote options available.

The OTIP Group of Companies (“OGC”) is a group of affiliated organizations operating under a shared purpose and values. OGC is comprised of Ontario Teachers Insurance Plan (OTIP), Curo Claims Services, and Orbit Insurance Services.
 
Candidate communications may refer to OGC when referencing any of the affiliated organizations applied to.
 
This recruitment process uses artificial intelligence tools to assist with screening and assessing applications. All hiring decisions include human review.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique. 

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.