Job ID: 10207 Employment Type: For Future Consideration Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawa…
Skills: Customer Service, Call Center Operations, Claims Processing, Analytical Skills, Data Entry
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Job ID: 10204 Employment Type: Existing Role Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office…
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Analyste Bilingue, Assurance de la Qualité, Service de l'Indemnisation
Calgary, Alberta, Canada · Hybrid
$78k–$93k/yr
Mid level
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Deals - Capital Projects Management - Senior Manager 2 - CS - G
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Senior+
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$43k–$55k/yr
Full-time
Annual Bonus Plan, Leave Of Absence Top-up Programs, Vacation Time, Personal Days, Premium Free Benefits, Pension Plan
Posted 1d ago
~40 hrs/week
Responsibilities
Handle a high volume of inbound calls to process first notice of loss for auto and property claims. Provide member support through the claims process, including policy interpretation and loss evaluation within a limited scope.
Requirements
Requires 2-3 years of customer service experience, specifically within a call center environment. Candidates must possess strong communication skills, typing proficiency of 40-50 wpm, and proficiency in Microsoft Office.
Full job description
Job ID: 10207
Employment Type: For Future Consideration
Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Moncton, NB; Dartmouth; NS.
Working Business Language: English.
Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $43,000 - $55,000. Candidates with salary expectations outside of the range are still encouraged to apply.
About The Wawanesa Mutual Insurance Company Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.
Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
As a Claims Service Ambassador, you would contribute to Wawanesa’s goal of delivering an exceptional and consistent claims experience within a fast‑paced call center environment by handling a high volume of inbound calls, including first notice of loss (FNOL) for auto and property claims.
Job Responsibilities
Answer inbound queue inquiries and new claims while applying commitment to accuracy, efficiency and knowledge to deliver a consistent and positive member experience.
Provide direction and support to our members and stakeholders throughout the claims process, by providing exceptional service delivered with empathy.
Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
Within a limited scope, adjust claim in a proactive manner.
Within a limited scope, interpret policy wordings, determine policy coverage, and communicate coverage\decisions to members.
Evaluate relevant information from sources such as appraisers, third party adjusters, contractors, and repair facilities to quantify losses.
Within a limited scope, evaluate losses to determine liability.
Coordinate services with vendors such as: appraisers, rental companies, repair facilities and other business partners inside and outside the organization.
Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
Perform other duties as assigned.
Qualifications
Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
2-3 years of customer service experience.
Able to handle large call volumes on a daily basis, within a call center environment.
Good investigative and analytical skills. Detail oriented with a high degree of accuracy regarding data entry.
Excellent communication skills; listening, written, and spoken.
Good time management and organizational skills with the ability to prioritize and multi-task in a fast paced, changing environment.
Typing proficiency of 40–50 words per minute with a high level of accuracy while handling customer interactions.
Proficient in Microsoft Office Suite & MS Teams.
Diversity Equity, Inclusion & Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.
We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [email protected].
All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.
We are one of Canada’s largest mutual insurers, serving our members since 1896
Industry
Insurance
Company size
1,001-5,000 employees
Founded
1896
Headquarters
Winnipeg, Manitoba, Mantioba
LinkedIn followers
61,866
Founded in 1896, we are one of Canada’s largest mutual insurers serving two million+ members through more than 1900 broker partners.
Our insurance solutions span auto, home, farm, property, commercial buildings and life offerings for individuals, families, and organizations. We are always looking ahead, innovating with new insurance solutions for changing member and community needs.
Employing over 3,600 people in Canada, we are a top-rated financial institution with $10 billion in assets and $4 billion in annual premium revenue.
We actively give back to organizations that strengthen communities where we operate, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
Learn more at wawanesa.com
See our current career opportunities at wawanesa.com/jobs
How many Finance & Accounting jobs are open in Edmonton, Canada right now?
There are currently 720 open finance & accounting positions in Edmonton, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Edmonton, Canada?
Companies currently hiring include Government of Alberta, Wawanesa Insurance, TD, BMO, RBCx, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Edmonton, Canada?
Yes — 292 of the 720 open finance & accounting positions offer remote or hybrid work (58 remote, 234 hybrid).
How do I apply for Finance & Accounting jobs in Edmonton, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.