Jobs at WCB-Alberta (Now Hiring) — 3 open

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

Job Title:

Insured and Industry Agent

Job Type:

Permanent / Full time

Job Location:

Edmonton, Alberta

Insured and Industry Agent
Registration and Account Services

Edmonton, Alberta

Permanent, Full-Time

People are at the heart of everything we do (or different proposition from above listing).

If you value service, care, excellence, trust and fairness, you’ll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers.

As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and nearly 200,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

How you’ll make a difference:

The Insured & Industry Agent accurately attaches complex employer (Insured) Account and Policies to a high volume of claims so that the WCB can credit the correct Insured’s account with their claim costs. They correct claims with incorrect Insured accounts and Policies and review employment histories for repetitive strain injury claims and attach the appropriate Insured accounts for cost sharing.

Your responsibilities:

• Accurately assigns complex insured accounts and industry classifications to high-volume claim files to ensure correct cost attribution and compliance, including multi-account employers, government programs, personal coverage, and specialized industries.
• Review and verify insured account and policy details on claim files, correcting errors to ensure accurate claim cost attribution and records integrity.
• Assess claims for Workers Compensation Act coverage and conduct audits of Time Loss and No Time Loss claims to support compliant, consistent claim processing decisions.
• Apply the Workers Compensation Act to evaluate claim eligibility and deny non‑covered “Notice Only” claims based on legislative and policy requirements.
• Partner with claim owners and stakeholders to resolve account or cost discrepancies, explain claim cost reallocations, and communicate coverage determinations in accordance with the Workers Compensation Act.
• Accountable for investigating employers with Personal Coverage and identify Government Programs.
• Train and coach registration and claims processing staff to accurately attach insured accounts, policies, government programs, and personal coverage to claims.
• Review claims and re-assign them for adjudication according to the transfer criteria.
• Address all internal and external inquiries and educate stakeholders.

Your experience and skills:

• Post secondary education or the equivalent combination of work experience with employers is preferred.
• Experience in claims’ environment.
• Working knowledge of WC Act/Regulations.
• Experience working with Employers in a WCB setting is preferred.
• Experience working with eCO, PAM, Microsoft Excel.
• Demonstrated ability to work as a team.
• Knowledge of Industry Classification an asset.
• Demonstrated independent decision-making skills and the ability to work in a high-volume work environment.
• Demonstrated exceptional communication and investigative skills are required.
• Proven customer focus, building strong relationships and delivering solutions that meet customer needs and expectations.

What we offer:

We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from physical office and primary home residence) that foster a healthy work-life balance. Take the next great step in your career and help us change lives. For more information, please see our Employee Handbook

Salary: $59,647 to $66,240 per annum (Salary Grade 7)

Successful candidate must reside in Alberta and be able to work in person from our Edmonton downtown office as required. Final candidates are required to undergo a security clearance as a condition of employment.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.

Closing Date: August 25, 2026

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.