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$62k–$92k/yr
Full-time
Health Benefits, 4 Weeks Vacation, 7 Life Care Days, Flexible Holiday Program, Wellness Spending Account, Home Office Spending Account
Posted 1d ago
~40 hrs/week
Responsibilities
Operate and improve core IT platforms including identity providers and device management systems to ensure a scalable IT environment. Focus on automating manual workflows and utilizing AI tools to enhance operational efficiency and employee onboarding/offboarding.
Requirements
Requires 3+ years of professional IT experience administering enterprise systems like Okta and MDM solutions across macOS and Windows. Candidates must demonstrate proficiency in productivity platforms, networking concepts, and the consistent use of AI tools for productivity.
Full job description
Axonify is the AI-Powered Frontline Enablement Platform that helps organizations close the gap between learning and execution. By unifying learning, execution and insights capabilities, Axonify drives real business impacts for the world’s largest frontline organizations across retail, grocery, healthcare, and financial services.
More than 4 million employees across 160+ countries rely on Axonify today. It’s an exciting time to join as we transform the company and build what’s next.
We’re a team that thinks deeply, moves with intention, and embraces new ideas. We learn quickly, keep a sharp focus on real-world impact, and take meaningful action to drive progress. And we do it as one team, with openness, creativity, and a shared drive to keep pushing what’s possible
The Role
The Senior IT Operations Specialist is responsible for operating, maintaining, and continuously improving the platforms and workflows that enable Axonifiers to do their best work. This role goes beyond day-to-day support — the Senior IT Operations Specialist develops deep expertise in assigned systems including identity, device management, and SaaS platforms, and is expected to think like builders, identifying opportunities to automate manual work, improve operational workflows, and contribute to a more scalable and reliable IT environment.
The Senior IT Operations Specialist brings a systems mindset to their work, using AI tools deliberately and consistently to improve the quality and efficiency of what they deliver, and contributing to the team's collective capability by sharing learnings and experimenting with new approaches. This role plays a meaningful part in how Axonify approaches technology operations — not just keeping things running, but making them better.
What You’ll Build
Administer and maintain core IT platforms including identity provider (Okta) and MDM systems, developing a solid understanding of how each system works from an admin perspective to support reliable day-to-day operations.
Resolve technical issues across devices, operating systems, platforms, and network connectivity, working independently to troubleshoot and resolve most issues and escalating appropriately to IT leadership when complexity or impact warrants it.
Support the employee technology lifecycle including onboarding and offboarding, ensuring employees are set up and deprovisioned securely and efficiently, and continuously improving these workflows to reduce manual effort and improve the employee experience.
Identify automation and process improvement opportunities within areas of ownership, and independently design and build solutions using tools such as Zapier or similar platforms, escalating proposals that extend beyond current scope to IT leadership.
Apply a systems mindset to recurring issues and operational challenges, investigating root causes and considering downstream impacts across platforms rather than resolving issues in isolation.
Contribute to IT initiatives of basic to medium complexity, seeking guidance at key decision points and driving assigned work through to completion.
Develop and maintain deep expertise in assigned platforms and tools, supporting implementation, employee onboarding, and day-to-day operations, and serving as the internal point of contact for questions within those areas.
Use AI tools consistently across all aspects of the role including communications, troubleshooting, documentation, and brainstorming, and actively explore and experiment with automation and agentic workflows to reduce manual work.
Contribute to the team's AI capability by sharing learnings, experimenting with new tools and approaches, and helping position the IT team as a leader in effective and responsible AI usage across the organization.
Create and maintain accurate technical documentation to support operational consistency, knowledge sharing, and continuous improvement.
Collaborate effectively with IT leadership and cross-functional stakeholders, communicating clearly and escalating thoughtfully when risk or organizational impact calls for it.
What You’ll Bring
3+ years of progressive experience in an IT role in a professional environment, with demonstrated responsibility for administering and supporting enterprise IT systems.
Demonstrated experience administering core IT platforms such as identity providers (e.g., Okta), MDM solutions (e.g., JumpCloud, Kandji), and SaaS tooling in a corporate environment.
Experience supporting macOS and Windows environments, including troubleshooting non-standard or complex scenarios across devices, operating systems, and network connectivity.
Solid working knowledge of productivity and collaboration platforms such as Google Workspace and/or Microsoft 365.
Experience contributing to initiatives of basic to medium complexity, incorporating feedback and completing assigned work with appropriate guidance and support.
Familiarity identifying and implementing process improvements or automation workflows, with exposure to tools such as Zapier, scripting, or similar platforms.
Demonstrated and consistent use of AI-powered tools such as Claude, ChatGPT, or Google Gemini to improve the quality and efficiency of day-to-day work, with a curiosity and drive to explore more advanced applications including automation and agentic workflows.
Solid working knowledge of desktop networking concepts including TCP/IP and LAN-based troubleshooting.
Working knowledge of IT security practices and endpoint protection tools such as antivirus and EDR solutions.
Strong analytical and problem-solving skills, with the ability to investigate root causes, consider downstream impacts, and drive issues through to resolution.
Clear and professional communication skills, with the ability to engage effectively with employees and stakeholders at all levels.
Ability to work independently and take ownership of outcomes, while collaborating effectively within a cross-functional team environment.
Commitment to continuous learning and professional development, including staying current with emerging technologies, AI tools, and evolving ways of working.
Work Location
This role is based out of Axonify's Waterloo, Ontario office and follows a hybrid work model. Employees in this role are expected to work from the office approximately three days per week to support in-person technology needs, with flexibility to work remotely on other days. Axonify provides the tools, resources, and support required to be successful in both in-office and remote work environments.
What You’ll Love About Axonify:
We offer a comprehensive total rewards package designed to support your wellbeing, growth, and overall success. Here’s what you can expect:
Competitive Compensation: Competitive salary and an incentive plan aligned to your role, which may include annual or variable incentives. We take a thoughtful, market-based approach to compensation.
The estimated base salary range for this role is $61,600 CAD - $77,000 - $92,400 CAD and reflects growth from building capability in the role to fully excelling over time, with most new hires joining near the midpoint. Actual salaries may vary within the range, or above or below it, based on factors such as experience, skills, location, and business needs.
Comprehensive Health Benefits: Health benefits from day one to support your overall wellbeing.
Time Off: 4 weeks of vacation, 7 Life Care Days, and a flexible holiday program to choose the religious, spiritual, and cultural holidays that matter most to you.
Wellbeing Support: Wellness Spending Account to support whatever wellbeing looks like for you.
Home Workspace Set-Up: Home Office Spending Account so your workspace works for you.
Family & Future Support: Parental top-up, New Parent Days, and matched retirement savings for a secure future.
Growth & Learning: Professional Development Budget to learn new skills and grow your craft.
Community Impact: Paid Volunteer Time to give back to the causes that matter to you.
In-Office Connection: Tasty Tuesdays in the office every other week because good food brings people together.
AI at Axonify
We believe AI should help people do their best work, not replace the human judgment, creativity, and connection that make us who we are. AI is a tool we use to learn fast, elevate our craft, and focus on the work that truly creates impact. That shows up in our hiring process too.
We use AI-assisted tools to create a smoother, more organized, and ultimately more human candidate experience. These tools allow our team to spend more time on real conversations and thoughtful decision-making, the things that matter.
What AI doesn’t do at Axonify is make hiring decisions. Every decision is made by real people, using real judgment and grounded in our values.
Here’s what that means for you as a candidate:
Feel free to use AI to support your thinking - not replace it. We use AI to learn and level up, and you can too.
Be open about how you use AI if asked. Transparency helps us understand your process and how you approach problem-solving.
Stay authentic. We’re hiring people, not prompts, your ideas, your experiences, and your voice are what matter.
Diversity & Accessibility
We believe our team’s unique experiences, backgrounds, cultures, beliefs, and abilities add richness to our culture and depth to our ideas. Our commitment to diversity and inclusion creates an environment that supports, empowers, and delivers a sense of belonging for all team members.
We want to remove any barriers that may limit you from joining Axonify. Email [email protected] to let us know how we can support you with reasonable accommodations throughout the candidate journey.
What’s Next?
Apply. Our Talent Acquisition team is committed to providing an outstanding experience throughout your journey with us.
How the frontline learns, connects and gets things done.
Industry
Software Development
Company size
201-500 employees
Founded
2011
Headquarters
Waterloo, ON
LinkedIn followers
34,496
Total funding
$35M
Axonify is the frontline enablement solution that’s science-backed and proven to maximize the potential of workforces. It gives frontlines what they need to learn, connect and get things done. Quickly. Easily. Every single day.
It starts with brain science and AI to drive knowledge retention through bite-sized microlearning and daily intelligent reinforcement. Embedded two-way communication and feedback ensure staff is engaged and informed, no matter the scale of the organization. Guided task management shows employees exactly how to put their training to use, every single day. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe’s, Kroger, Walmart and Citizens Bank. Founded in 2011, Axonify is headquartered in Waterloo, Ontario.
For more information, visit axonify.com.
Offices: 450 Phillip Street, Waterloo, ON N2L 5J2, CA
microlearninggamificationcommunicationstask managementfrontline trainingtraining and communicationsfrontline enablementand employee enablementHuman ResourcesSoftware
How many Technology jobs are open in Waterloo, Canada right now?
There are currently 188 open technology positions in Waterloo, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Waterloo, Canada?
Companies currently hiring include Sun Life, Manulife, OpenText, Rockwell Automation, Equitable, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Waterloo, Canada?
Yes — 131 of the 188 open technology positions offer remote or hybrid work (22 remote, 109 hybrid).
How do I apply for Technology jobs in Waterloo, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.