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$54k–$68k/yr
Full-time
associate degree
Posted 14h ago
~40 hrs/week
Remote in Toronto, Ontario, Canada
Responsibilities
Remotely operate Building Automation Systems (BAS) to implement control changes and optimize energy and operational efficiency. Coordinate corrective actions for complex issues and provide remote technical support to on-site technician teams.
Requirements
Requires a college diploma and at least 3 years of experience in remote BAS operation and troubleshooting. Candidates must be proficient in BACnet systems and available for rotational shifts, on-call duties, and emergency responses.
Full job description
SUMMARY
The RCC Operating Technologist is responsible for remotely operating Building Automation Systems (BAS) in BGIS-managed client facilities. You will implement day-to-day operator level control changes, review trend data to support trouble shooting efforts, implement changes for energy and operational optimization initiatives, and coordinate corrective actions for complex issues.
** Must be available to work rotational shifts during business hours, be on-call, and be available after hours and weekends to respond to emergencies
KEY DUTIES & RESPONSIBILITIES
Project Support
Works with building operators and site managers to identify operational and energy savings in BAS operations.
Develops recommendations for BAS system changes and implements approved changes which may include working with contractors and BAS vendors for the programming and remote portal development coordination.
Provide input to Project Teams and/or BAS Vendors on scope and remote portal requirements.
Performs commissioning inspections to transition projects from installation to an on-going operation.
On-going Operations
Responds to demand service requests for BAS/Control related issues to diagnose and rectify.
Provides remote technical support to on-site technician team via phone support system.
Alarm monitoring and work order dispatch of Critical/High priority alerts.
Optimizes facility uptime and asset integrity of assigned facility.
Monitor system performance and fault events perform corrective and demand service maintenance on BAS to achieve facility uptime, uninterrupted client operations, occupants’ comfort asset integrity, and energy and operating cost objectives.
Coordinate maintenance repairs and implement temporary overrides to minimize impact while awaiting services.
Address frequent failures with site team and Vendor. Identify, record and escalate deficiencies and maintain related documentation.
Ensure remote platforms are up to date.
Receives, actions, tracks, monitors and reports status of maintenance and repair work within the work order management system including progress notes and resolution notes.
Upload up-to-date installation documents obtained from installation team and BAS vendors to the BAS after upgrades.
Performs work in accordance to established processes and practices.
Complies with all internal and external requirements including but not limited to environmental and health and safety.
Trains junior operator team members (as required) on daily operations processes and troubleshooting.
Must be able to work shifts, be on-call and be available to respond to emergencies.
Client Relations
Provides observations about facility building automation equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair.
Assists in enhancing tenant and customer satisfaction. Maintain positive relations through the manner with which work is performed and delivered.
Administration
Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements.
Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.
Initiates documents to obtain formal approval of work required.
Participates in and assists with facility-related projects.
Other duties as assigned.
KNOWLEDGE & SKILLS
College Diploma in a related discipline.
BAS or Building Operations courses (Asset).
Remote BAS operation for multiple facilities. (3 years)
Demonstrated proficiency with BAS navigation, data-trend setting and extractions, trouble shooting. (3 years)
Medium to advance skills in word processing and spreadsheet data manipulation and analysis tools. (5 years)
Familiar with integration concepts and platforms such as BACnet systems. (1 year)
Operational experience in fault detection platform. (Asset)
Good knowledge of optimization and energy management strategy for BAS. (3 years)
Strong ability to adhere and to properly execute processes and practices relating to facility operations and maintenance. (3 years)
Strong client-service orientation along with a high sense of urgency. (3 years)
Effective communication skills for the purpose of data relay, exchange, feedback, and clarification. (3 years)
Mentoring skills required to support Junior BAS Operator development. (Asset)
On-call/standby and emergency call - outs as they arise. Occasional extended hours. (Must be available)
Programming, coding, on-site installation and/or maintenance of BAS. (Asset)
Bilingualism (Asset)
Valid drivers’ license (Asset)
Licenses and/or Professional Accreditation
None required.
This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy. BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!
BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at [email protected]. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.
BGIS is a global leader in integrated facility management services.
With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totalling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.
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BGIS est un leader mondial des services de gestion intégrée des installations. Plus de 600 millions de pieds carrés de portefeuilles clients répartis sur plusieurs marchés, notamment ceux des gouvernements, de l’enseignement supérieur, des services publics, des télécommunications, des services financiers, du pétrole et du gaz, des soins de santé et de l’information dans les nuages. En plus de gérer un portefeuille diversifié de bureaux, de commerces de détail, de collèges, d'hôpitaux et d'actifs industriels, BGIS est un leader mondial de la gestion de centres de données et d'autres environnements critiques.
Offices: 4175 14th Avenue, Markham, ON L3R 0J2, CA · Level 15, 120 Albert Street,, Auckland, North Island 1010, NZ · 680 George Street, Level 36, Sydney, NSW 2000, AU · 140 Robinson Road,, #18-50, Singapore, Singapore 068907, SG · 78 Lyndhurst Terrance, 23/F The Workstations, Central, Hong Kong 0000, HK
Facilities Management and Facilities ServicesProject Delivery ServicesEnergy and Sustainability SolutionsBuilding Performance ManagementWorkplace Advisory and ManagementReal Estate Management ServicesFuel System Maintenance and RepairData Centers and Critical Environments (US)Professional ServicesProject Management