Customer Service Specialist Position Summary Are you ready to bring an optimistic and proactive approach to a dynamic work environment? Join the Kitchen Hub team, where creating experiences, having an entrepreneurial min…
Skills: Customer Service, Problem Solving, Communication, Organization, Time Management
Senior Innovation Lead - Financial Product Innovation - 986 EN
Toronto, Ontario, Canada · Hybrid
$112k–$149k/yr
Senior$1.0B raised
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Responsable principal(e) de l’innovation financière - 986 FR
Toronto, Ontario, Canada · Hybrid
$112k–$149k/yr
Senior$1.0B raised
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H.I.S Canada Travel Inc.
Senior Manager Finance and Accounting
Toronto, Ontario, Canada · Hybrid
$80k–$120k/yr
Senior
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Reporting to the Chef the Junior Sous-Chef is responsible for managing the kitchen team during the preparation of all food items, while ensuring the highest level of guest service. WHAT YOU'LL DO Understanding, adhering …
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MAPLE LEAF LOUNGE
Hospitality Lead Server, Full Time
Toronto, Ontario, Canada · On-site
Mid level
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Full-time, Part-time
professional certificate
Posted 2h ago
~40 hrs/week
Responsibilities
Ensure an exceptional customer and driver experience by managing order flow and resolving issues efficiently. Maintain facility cleanliness and collaborate with restaurant partners to meet operational standards.
Requirements
Requires 1-2 years of customer service experience and a proactive, solution-focused mindset. Candidates must be available for flexible hours and capable of lifting up to 20lbs.
Full job description
Customer Service Specialist
Position Summary
Are you ready to bring an optimistic and proactive approach to a dynamic work environment? Join the Kitchen Hub team, where creating experiences, having an entrepreneurial mindset, and prioritizing professionalism are not just values, but the foundation of delivering unbelievable customer service. In the midst of hectic moments, your calm demeanor and organized work habits will shine, ensuring an unforgettable experience for all stakeholders, including customers, delivery drivers, restaurant partners, team members and vendors.
We’re looking for individuals who take initiative and have a “make it happen” mindset to work. As a member of our team, you’ll be at the forefront of creating seamless and enjoyable experiences for Kitchen Hub customers.
Role and Responsibilities
Be part of an engaged, energetic and fun operations team in our store.
Positively contribute to creating an unbelievable experience for all customers and delivery drivers.
Work with restaurant partners to efficiently run food from their space to our front-of-house.
Ensure complete orders are expedited to the correct customer or driver.
Assist customers with placing orders on kiosks and be a Kitchen Hub expert.
Resolve order issues efficiently and turn every interaction to a positive experience.
Perform side duties including the maintenance of dine-in and work areas, waste removal, sweeping and mopping, and ensuring restroom cleanliness.
Full participation in the facility Health & Safety program with a proactive approach to health, safety and security at all times.
Communicate effectively with restaurant partners to help ensure operational standards are met.
Problem solve to find solutions to technical issues that arise and impact the customer experience.
Consistently follow operational procedures and look for new ways to improve efficiencies.
As required, assist with receiving deliveries.
Other duties as requested by management.
Qualifications
1-2 years of Customer Service experience with a genuine passion for creating the best experiences
Is outgoing and friendly
Is punctual, reliable and can be counted on for consistent attendance
Is available to work flexible hours (may include early mornings, evenings, weekends, and/or holidays)
Has a positive, proactive and solution focused mindset
Shows great attention to detail and is organized and tidy
Must have the ability to lift up to 20lbs and exert well-paced mobility throughout a shift
Strong communication skills in spoken English
Health and Safety, and/or Food Handler Certification considered an asset
Compensation
18.50/hour
Employment Type
Part-Time, Full-Time
Kitchen Hub welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
We help restaurants and food tech companies increase profit and simplify personnel interactions with delivery services.
Industry
Software Development
Company size
11-50 employees
Founded
2019
Headquarters
Brooklyn, New York
LinkedIn followers
766
Total funding
$500K
KitchenHub is an innovative platform that helps restaurants manage online orders and deliveries such as GrubHub, Uber eats, Doordash and others from a single application. Restaurants now can grow revenue from online channels and forget about multiple tablets, faxes, and emails.
Offices: 33 W 17th St, Brooklyn, New York, US
Online ordering for restaurantsOnline food delivery servicesRestaurant softwareand Integration with food delivery servicesRestaurantsFood DeliveryB2BE-Commerce Platforms
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