Toronto, Ontario, Canada · On-site
$54k–$65k/yr
Position Summary: Under the general direction of the Manager, Player Development, The primary responsibility of the Casino Host is to provide enhanced customer service to current and new Premium Mass casino players throu…
Skills: Customer service, Sales, Marketing, Loyalty programs, Relationship management
Toronto, Ontario, Canada · On-site
$18/hr–$21/hr
Position Summary Reporting directly to Box Office, this role is responsible for ticket and merchandise sales, and for providing excellent customer service for events. Able to work independently as well as within a team e…
Skills: Customer service, Cash handling, Payment processing, Data entry, Microsoft Office
Surrey, British Columbia, Canada · On-site
$20/hr–$24/hr
Position Summary Under the general direction of the Manager, Cage or the Manager, Cage & Count Operations, this position is responsible for distributing, verifying and reconciling floats, completing large cash transactio…
Skills: Cash handling, Supervision, Reconciliation, Reporting, Team leadership
Peterborough, Ontario, Canada · On-site
$62k–$106k/yr
Position Summary: Reporting to the Director, Compliance, this position is responsible for providing compliance audit and support for all locations based in OGELP. This regional position ensures adherence to all provincia…
Skills: Compliance auditing, Risk assessment, Internal controls, Regulatory framework, Investigative skills
Peterborough, Ontario, Canada · On-site
$18/hr–$18/hr
Under the direction of the Manager or Supervisor of the Food & Beverage Department, this Part-time Food and Beverage Server position is responsible for serving food and beverage on the gaming floor with an upbeat and pos…
Skills: Customer service, Cash handling, Multi-tasking, Communication skills, Interpersonal skills
Peterborough, Ontario, Canada · On-site
$19/hr–$23/hr
Ontario Gaming East Limited Partnership, a controlled affiliate of Great Canadian Gaming Corporation, is currently seeking a driven and energetic individual to join our growing business in Eastern Ontario in the Operatio…
Skills: Cash handling, Counting, Customer service, Reconciliation, Inventory management
Hamilton, Ontario, Canada · On-site
Key Accountabilities: Responsible for the housekeeping and cleaning of building (including kitchens and dining rooms), grounds and racetrack Sweep and wash floors, clean windows, clean washrooms, take out the garbage and…
Skills: Housekeeping, Cleaning, Sanitizing, Disinfecting, Floor maintenance
Toronto, Ontario, Canada · On-site
$17/hr–$18/hr
Position Summary: This position will be responsible for the preparation, sale, and exceptional service of food and beverages, as well as other operational and inventory tasks related under the direction of Sr. Manager, F…
Skills: Food preparation, Customer service, Cash handling, Inventory management, Sanitation
Toronto, Ontario, Canada · On-site
$17/hr–$18/hr
Position Summary: This position will be responsible for the preparation, sale, and exceptional service of food and beverages, as well as other operational and inventory tasks related under the direction of Sr. Manager, F…
Skills: Food preparation, Customer service, Cash handling, Inventory management, Sanitation practices
Brantford, Ontario, Canada · On-site
$21/hr–$26/hr
Position Summary Under the direct supervision of the Manager, Cage or the Supervisor, Slot & Cage, this position is responsible for customer service, cash administration and cash counts while contributing to a safe and w…
Skills: Cash handling, Customer service, Cash administration, Transaction reconciliation, Foreign currency exchange
Pickering, Ontario, Canada · On-site
$44k–$66k/yr
Position Summary: Under the direct supervision of the Manager, Surveillance Systems & Architect, the Regional Surveillance Technician is responsible for the installation and maintenance of video and access control equipm…
Skills: CCTV surveillance, Access control systems, Network hardware, Technical software, Preventative maintenance
Toronto, Ontario, Canada · On-site
$74k–$124k/yr
Position Summary: Under the general direction of the Director, Compliance, this position is responsible for providing compliance audit and support to all GCE location in Ontario. The Senior Gaming Compliance Officer is a…
Skills: Compliance audit, Risk management, Internal controls, Gaming laws, AML legislation
Toronto, Ontario, Canada · On-site
$44k–$66k/yr
Position Summary: Under the direct supervision of the Manager, Surveillance Systems & Architect, the Regional Surveillance Technician is responsible for the installation and maintenance of video and access control equipm…
Skills: CCTV surveillance, Access control systems, Network hardware configuration, Troubleshooting, AutoCAD
Toronto, Ontario, Canada · On-site
$62k–$106k/yr
Position Summary: Under the general direction of the Manager, AML the AML Investigator will be responsible for identifying (know-your-customer) and monitoring financial crime activities such as fraud, money laundering, t…
Skills: AML investigation, Financial crime analysis, Transaction monitoring, Fraud detection, Regulatory reporting
Toronto, Ontario, Canada · On-site
$54k–$89k/yr
Position Summary Under the general direction of the Manager, Surveillance, this position is responsible for overseeing surveillance operations at the site level on a shift basis. Provides input on performance evaluations…
Skills: Surveillance operations, Team leadership, Performance management, Security monitoring, Incident reporting
Toronto, Ontario, Canada · On-site
Position Summary Under the general direction of the Manager, Cage or the Manager, Cage & Count Operations, this position is responsible for distributing, verifying and reconciling floats, completing large cash transactio…
Skills: Cash handling, Supervision, Reconciliation, Team leadership, Performance evaluation
Toronto, Ontario, Canada · On-site
$28/hr–$32/hr
Position Summary Under the general direction of the Manager, Cage or the Manager, Cage & Count Operations, this position is responsible for distributing, verifying and reconciling floats, completing large cash transactio…
Skills: Cash handling, Supervision, Reconciliation, Reporting, Team leadership
Pickering, Ontario, Canada · On-site
$54k–$89k/yr
Position Summary: Reporting to the Director Compliance (Ontario East), the AML Reporting Coordinator will act as the principal reporting reviewer for sites, ensuring completeness, accuracy and consistency of all FINTRAC …
Skills: AML compliance, FINTRAC reporting, Data analysis, Regulatory reporting, Audit
Dawson Creek, British Columbia, Canada · On-site
$18/hr–$19/hr
Chances Dawson Creek is currently looking for a vibrant Part Time Gaming Attendant. Under the direct supervision of the Operations Manager, this position is responsible for a variety of duties including but not limited t…
Skills: Customer service, Cash handling, Conflict resolution, Interpersonal skills, Attention to detail
Surrey, British Columbia, Canada · On-site
$18/hr–$21/hr
Position Summary Under the direct supervision of the Manager, Cage or the Supervisor, Slot & Cage, this position is responsible for customer service, cash administration and cash counts while contributing to a safe and w…
Skills: Cash handling, Customer service, Cash administration, Transaction reconciliation, Foreign currency exchange
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The Casino Host provides enhanced customer service to premium players to foster loyalty and drive business growth. They are responsible for maintaining a visible presence on the gaming floor, managing guest requests, and utilizing CRM tools to identify and engage VIP players.
Candidates must have at least 2 years of experience in marketing, sales, or customer service within the hospitality or gaming industry. A high school diploma is required, and the ability to obtain a criminal record check and relevant gaming certifications is mandatory.
Under the general direction of the Manager, Player Development, The primary responsibility of the Casino Host is to provide enhanced customer service to current and new Premium Mass casino players through various responsibilities on the casino floor, for networking with our VIP guests in conjunction with our Operations Managers to drive ultimate experiences and provide personalized service levels to enhance their loyalty.
The Casino Host, Player Development is accountable to help deliver on the mission of Great Canadian Gaming being the leading gaming, entertainment and hospitality provider in Canada. Ensures all Player Development events are executed with great care, finesse and high energy while aligning with corporate objectives. Ensures adherence to all policies and procedures.
Key Responsibilities:
• Provide enhanced customer service and additional on property host presence for higher end Mass and Premium Mass players in an effort to foster loyalty. Includes but not limited to actively approaching and check in with current hosted players on the floor.
• Devote significant time to being visible on the gaming floor to ensure confidence in the Casino Hosts overall leadership brand in the heart/minds of VIP players
• Proactively utilize “monthly player reports” and frequently walk the casino floor looking for un-hosted players.
• Develop relationships with Premium Mass players that allow for attentive, non-invasive service to individuals with the heightened sensitivity of a high net worth individual. Create an on-floor presence and serve as the primary position that is customer facing for greeting and bidding farewell for players.
• Exercise discretion to provide complimentary incentives to players that exceed their expectations, but not their value using emotional triggers and tactics
• Assist in arranging all customer requests throughout the trip as well as at checkout such as show tickets, dinner reservations, transportation, and available comps.
• Meet and achieve departmental goals as well as goals set forth by management including, but not limited to, production, comps, and customer interactions.
• Execute management objectives while continually adapting to the evolving environment of the business.
• Ability to effectively communicate and proactively interact with multiple departments and all team members.
• Follow company and departmental SOPs to ensure compliance.
• Utilize reporting methodologies to achieve greater profitability.
• Consistent and regular attendance is an essential function of this job.
• Other duties as directed by senior management.
• Liaises closely with the Executive Director, Casino Marketing on program campaigns and initiatives;
• Responds to and resolves issues as escalated;
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Develops and cultivates strong working relationships with all stakeholders: guests, team members, vendors and regulators;
• Provide security to existing revenues by assuring customer retention through recognition and continuation of the triggers that secured this business segment
• Oversee promotion and progress of the loyalty programs as it relates to current and emerging VIP players
• Aggressively tele-market guests, track activity / responses in tracking tools and book reservations.
• Staff key contact points on property: Host Office, Loyalty Desks, Gold/Elite Lounges, High Limit areas as necessary.
• Meet and achieve all goals as related by the management team, including, but not limited to, activity, production, telemarketing and reservations goals.
• Support all promotional and special event offers through bookings and participation with guests when applicable; i.e. special events.
• Determine how and when to offer comps based upon game type and theoretical earning, betting styles, estimated player worth, and competitive evaluation.
• Works with Operations Management and using Customer Relationship Management (CRM) tools, analyzes guest play to identify potential VIP players and makes sound decisions as per guidelines when awarding complimentary products/services
• Communicate promotions, offers, as well as property and industry knowledge to our guests effectively.
• Efficiently respond to guest requests and ensure guest satisfaction and loyalty.
• Effectively promote the features and benefits of The Rewards Program vs. the competition by cold calling.
• Convey the terms of all offers and promotions, and effectively secure reservations.
• Meet and communicate with prospective and existing guests on the gaming floor.
• Maintain office and administrative work.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Perform other related duties as assigned.
• Ensures compliance with licensing laws, health and safety and other statutory regulations
Education and Qualification Requirements:
• Minimum 2 years of marketing experience in guest/customer service, sales/sales management; marketing experience, loyalty program experience;
• High School diploma; post-secondary education in commerce, marketing, hospitality, public relations or management an asset or suitable combination of continuing education and strong experience considered;
• Ability to exceed internal and external guest expectations through timely, effective and service oriented communication;
• Understanding of yourself as well as others when communicating with team members and guests
• Ability to safeguard and keep information confidential
• Ability to work under pressure, problem solve, and overcome resistance
• Ability to successfully obtain or maintain a criminal record check through the Gaming Policy and Enforcement Branch (GPEB)
• SIR, Smart Serve or IGB Certificate
• Computer fluency in MS Office suite.
• Experience in and understanding of Slots an asset
• Ability to speak multilingual is considered an asset
Work Environment Considerations: Regular office environment, non-traditional work hours may be required in certain circumstances
• Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise
• This role requires a flexible schedule that adapts to the business needs of a 24-hour operation; will have non-traditional work hours including evening and weekend shifts • This role requires travelling to two different properties Great Canadian Casino Resort Toronto & Great Blue Heron Casino 2 days per week
We are the leading gaming, entertainment and hospitality company in Canada.
Founded in 1982, Great Canadian Entertainment is an Ontario- based company that operates gaming, entertainment and hospitality destinations across Ontario, British Columbia, New Brunswick, and Nova Scotia. We’re driven by our vision, which is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences. Fundamental to the company's culture is its commitment to social responsibility. "Proud of our people, our business, our community" is Great Canadian Entertainment's brand that unifies the company's community, volunteering, and social responsibility efforts. Under the Proud program, Great Canadian Entertainment annually supports hundreds of charitable and non-profit organizations in Canada. In each Canadian gaming jurisdiction, a significant portion of gross gaming revenue from gaming facilities is retained by our Crown partners on behalf of their provincial government for the purpose of supporting programs like healthcare, education, and social services. Follow us on social media for more: Facebook: @GRTCanadian Instagram: @GRTCanadian Twitter: @GRTCanadian
Offices: 39 Wynford Dr, North York, Ontario M3C 3K5, CA
We are the leading gaming, entertainment and hospitality company in Canada.
Founded in 1982, Great Canadian Entertainment is an Ontario- based company that operates gaming, entertainment and hospitality destinations across Ontario, British Columbia, New Brunswick, and Nova Scotia. We’re driven by our vision, which is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences. Fundamental to the company's culture is its commitment to social responsibility. "Proud of our people, our business, our community" is Great Canadian Entertainment's brand that unifies the company's community, volunteering, and social responsibility efforts. Under the Proud program, Great Canadian Entertainment annually supports hundreds of charitable and non-profit organizations in Canada. In each Canadian gaming jurisdiction, a significant portion of gross gaming revenue from gaming facilities is retained by our Crown partners on behalf of their provincial government for the purpose of supporting programs like healthcare, education, and social services. Follow us on social media for more: Facebook: @GRTCanadian Instagram: @GRTCanadian Twitter: @GRTCanadian
Offices: 39 Wynford Dr, North York, Ontario M3C 3K5, CA
