Greystanes, New South Wales, Australia · Hybrid
As a Customer Support Representative you will respond to calls and emails from our Aristocrat Service line and create as well as allocate service jobs to the Service Technicians nationwide. What You'll Do You will also b…
Skills: Customer service, Call center operations, Salesforce, Microsoft Office suite, Stakeholder management
Barcelona, Catalonia, Spain · Hybrid
Join Aristocrat as a Data Scientist and help us build world-class mobile gaming experiences! This role offers an outstanding opportunity to be at the forefront of driving player acquisition strategies using innovative da…
Skills: Python, SQL, Machine learning, Statistical modelling, Causal inference
Las Vegas, Nevada, United States · Hybrid
$77k–$143k/yr
At Aristocrat, we are relentless in our pursuit of excellence and innovation. As pioneers in the gaming industry, we are dedicated to pushing the boundaries of creativity and technology to deliver the world's greatest ga…
Skills: Network engineering, Palo Alto Networks firewalls, Aruba networking, TCP/IP, Routing protocols
Noida, Uttar Pradesh, India · Hybrid
We're pioneers in our field and relentless in our pursuit of excellence. Aristocrat is an ideas company at heart, which means innovation is embedded into every aspect of our business. Whether we're designing sleek new ca…
Skills: ServiceNow, Knowledge Management, Content Management, HR Operations, SOP Development
Chicago, Illinois, United States · Remote OK
$22/hr–$32/hr
Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across…
Skills: Troubleshooting, Technical support, Installation, Repair, Maintenance
Noida, Uttar Pradesh, India · Hybrid
At Aristocrat, we are passionate about crafting world-class gaming experiences that bring happiness to players around the globe. As a leading force in gaming content and technology, we are committed to innovation, collab…
Skills: Manual Testing, Python, VB Scripts, Agile Methodologies, Jira
Chicago, Illinois, United States · Remote OK
$22/hr–$32/hr
Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across…
Skills: Troubleshooting, Technical support, Installation, Repair, Maintenance
Las Vegas, Nevada, United States · Hybrid
$63k–$117k/yr
Summary As a Product Owner in Product Lifecycle Management (PLM) at Aristocrat, you will play a pivotal role in driving digital transformation within our PLM/ERP ecosystem. Your work ensures the flawless operation of our…
Skills: Product Lifecycle Management, Teamcenter, M2K, SQL, SSRS
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
At Aristocrat, we strive to bring happiness to life through play, and we invite you to join our diverse team as a Junior 2D Animator / 3D Generalist. This role is an outstanding opportunity to contribute to world-class g…
Skills: 3D Animation, Blender, Rigging, Modeling, Texturing
Barcelona, Catalonia, Spain · Hybrid
At Aristocrat, we pride ourselves on being a world-class leader in gaming content and technology, committed to bringing happiness to life through the power of play. Our mission is to develop outstanding experiences that …
Skills: HSE strategy, Safety culture, Risk management, Regulatory compliance, Incident investigation
Las Vegas, Nevada, United States · On-site
$22/hr–$32/hr
Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across…
Skills: Troubleshooting, Technical support, Equipment installation, Preventive maintenance, Inventory management
Montgomery, Alabama, United States · Remote OK
$22/hr–$32/hr
Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across…
Skills: Technical support, Troubleshooting, Equipment installation, Preventive maintenance, Inventory management
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
As QA Engineer, you will be part of a cross-functional agile team, contributing to test, compose, and high quality What You'll Do Testing mobile & web Games and game-related features (UI, UX, Functional, Exploratory, etc…
Skills: Manual testing, Mobile game testing, Web game testing, Test planning, Test cases
Fresno, California, United States · Remote OK
$22/hr–$32/hr
Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across…
Skills: Troubleshooting, Technical support, Installation, Preventive maintenance, Inventory management
Miami, Oklahoma, United States · Remote OK
$22/hr–$32/hr
Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across…
Skills: Troubleshooting, Technical support, Installation, Preventive maintenance, Inventory management
Lansing, Michigan, United States · On-site
$18/hr–$34/hr
At Aristocrat, innovation pushes us ahead as we build outstanding experiences for our users. As a Desktop Support Analyst, you play a key role in maintaining smooth technology operations. This is critical to providing wo…
Skills: IT Helpdesk support, Troubleshooting, Hardware maintenance, Ticketing system, Customer service
Las Vegas, Nevada, United States · Hybrid
$56k–$104k/yr
At Aristocrat, we believe in pushing boundaries and redefining the gaming experience through innovation and outstanding talent. Our mission is to build the world's finest gaming content and deliver it through modern tech…
Skills: SQL, Tableau, Power BI, Qlik, Snowflake
Tulsa, Oklahoma, United States · Hybrid
$46k–$85k/yr
Field Engineer I Job Description Summary At Aristocrat, we compose world-class gaming experiences that entertain millions of players globally. As a Field Engineer I, you will play a meaningful role in our mission to deli…
Skills: Windows Server, Linux Server, Virtualization, Networking, Database Administration
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
Aristocrat aims to bring happiness to life through the power of play. As a Analyst - Attack Surface Management, you will guide this effort. Join our creative and upbeat team where your skills will be vital in protecting …
Skills: Vulnerability Management, OSINT, Adversary Simulation, Kali Linux, Burp Suite
Gurugram, Haryana, India · Hybrid
Aristocrat is seeking a passionate and experienced Technical Lead - C++ Developer to join our dynamic team. At Aristocrat, we are committed to crafting world-class gaming experiences that engage players worldwide. Our mi…
Skills: C++, Windows, Linux, Object-Oriented Development, Algorithms
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The representative will manage incoming service calls and emails while allocating tasks to field technicians via Salesforce. They are also responsible for monitoring job statuses, updating customer databases, and providing performance reports.
Candidates should have experience in a customer service role and possess strong communication and relationship-building skills. Proficiency in Microsoft Office is required, while experience with Salesforce is considered a significant advantage.
As a Customer Support Representative you will respond to calls and emails from our Aristocrat Service line and create as well as allocate service jobs to the Service Technicians nationwide.
You will also be responsible for updating and monitoring all field service jobs in Salesforce, providing Key Metric reports for Customers, and monitoring our call system.
Answer incoming calls and respond to emails from our service line and create subsequent job requests efficiently
Create and allocate all service jobs through Salesforce to the relevant field technician
Close off all tasks and finished jobs on a daily basis and ensure any relevant information is captured
Reporting and monitoring of service calls, open call reports, and contract reports
Update customer database to maintain accurate information
Follow up and report job status to the customer as required
We work flexibly here at Aristocrat, this role will give you the ability to work 3 days in our Greystanes office and 2 days from home.
Experience in a customer service role
Call centre experience will be highly regarded
An ability to build strong relationships with stakeholders
A good understanding of Microsoft Office suite
Experience using Salesforce would be highly regarded but not a must
The ability to think on your feet and learn quickly
You are a team player and love to work in a collaborative fast-paced environment
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V
World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
Aristocrat Gaming is a division of Aristocrat Leisure Limited (ALL) and is the leading designer, manufacturer and distributor of Class 3 and Class 2 land-based slot games. With over 7,500 employees working in 20 locations across the globe, the company’s mission is to bring joy to life through the power of play. From award-winning games and hardware to unique game mechanics and leading performance, Aristocrat Gaming delivers the best seat in the house wherever and whenever the world plays. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day. Come and join us – let’s play!
Offices: Building A Pinnacle Office Park, 85 Epping Rd, North Ryde, NSW 2113, AU · 10220 Aristocrat Way, Las Vegas, Nevada 89135, US
Aristocrat Gaming is a division of Aristocrat Leisure Limited (ALL) and is the leading designer, manufacturer and distributor of Class 3 and Class 2 land-based slot games. With over 7,500 employees working in 20 locations across the globe, the company’s mission is to bring joy to life through the power of play. From award-winning games and hardware to unique game mechanics and leading performance, Aristocrat Gaming delivers the best seat in the house wherever and whenever the world plays. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day. Come and join us – let’s play!
Offices: Building A Pinnacle Office Park, 85 Epping Rd, North Ryde, NSW 2113, AU · 10220 Aristocrat Way, Las Vegas, Nevada 89135, US
