Boston, Massachusetts, United States · On-site
$22/hr–$32/hr
Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across…
Skills: Troubleshooting, Technical Support, Equipment Installation, Preventative Maintenance, Customer Service
Las Vegas, Nevada, United States · Hybrid
$88k–$163k/yr
Company Summary We're pioneers in our field and steadfast in our pursuit of excellence. Aristocrat is an ideas' company at heart, which means innovation is embedded into every aspect of our business. Whether we're crafti…
Skills: Networking, Multicast, TCP/IP, Unix/Linux, Powershell
Barcelona, Catalonia, Spain · Hybrid
At Aristocrat, we focus on encouraging innovation, teamwork, and high performance. As a UA Manager at Aristocrat, you will play a meaningful role in crafting our marketing strategies and driving user acquisition for our …
Skills: User Acquisition, Media Buying, A/B Testing, Performance Analysis, Excel
Las Vegas, Nevada, United States · Hybrid
$126k–$234k/yr
At Aristocrat, we aim to bring happiness to life through the power of play. We seek a dedicated IT Senior Director/Director Technical Business Relationship Manager to join our dynamic team. This role bridges our IT capab…
Skills: Technical Business Relationship Management, IT Governance, Portfolio Management, Roadmap Planning, Executive Presentation
Las Vegas, Nevada, United States · Hybrid
$84k–$156k/yr
We are looking for a Technical Product Owner to join our AREA team, where you will collaborate with your leader in leading the discovery, design, development, and continuous improvement of our unique B2B AREA Suite of ap…
Skills: Product Management, Technical Product Ownership, PRD Writing, Market Research, UX/UI Design Collaboration
Gurugram, Haryana, India · Hybrid
Join Aristocrat’s Governance, Risk, and Compliance (GRC) team as a Senior Cyber Compliance Analyst and be part of a world-class organization that thrives on innovation and excellence! As a vital member of our Global Info…
Skills: Cyber Compliance, Information Security Audit, ISO 27001, SOC 1, SOC 2
Noida, Uttar Pradesh, India · Hybrid
At Aristocrat, we believe that creating happiness through the power of play is not just a mission but a way of life! As a QA Engineer, you will be joining a highly skilled team committed to ensuring our games are flawles…
Skills: Mobile Testing, Web Testing, UI Testing, UX Testing, Functional Testing
Noida, Uttar Pradesh, India · Hybrid
Aristocrat is dedicated to delivering world-class gaming content and technology, making us a premier publisher of free-to-play mobile games. In the role of QA Engineer, you will help ensure our products work flawlessly. …
Skills: Manual Testing, UI Testing, UX Testing, Functional Testing, Exploratory Testing
Las Vegas, Nevada, United States · Remote OK
$64k–$120k/yr
Aristocrat is looking for a Project Engagement Manager who is passionate about quality in everything they do while leading the implementation of Aristocrat’s products. The role is responsible for leading multiple teams i…
Skills: Project Management, Implementation, Stakeholder Management, Budgeting, Scheduling
Noida, Uttar Pradesh, India · Hybrid
We want a hardworking Game Mathematician to join our online casino games team. In this position, you will be key to inventing games—developing, validating, and balancing mathematical models that guide the player experien…
Skills: Probability Theory, RTP Modeling, Volatility Analysis, Monte Carlo Simulations, Statistical Modeling
Noida, Uttar Pradesh, India · Hybrid
We are excited to welcome a skilled and dedicated Animator to our dynamic Art and Graphics team at Aristocrat! As a leading company in gaming content and technology, we offer an outstanding opportunity to join an ambitio…
Skills: 2D Animation, Adobe Photoshop, Spine, Texture Packer, Pixi.js
Gurugram, Haryana, India · Hybrid
At Aristocrat, we believe in bringing happiness to life through the power of play! As a world leader in gaming content and technology, our mission is to build outstanding gaming experiences that captivate and entertain m…
Skills: Game Mathematics, Probability Theory, Statistics, Combinatorics, Python
Gurugram, Haryana, India · Hybrid
At Aristocrat, we believe in bringing happiness to life through the power of play! As a world leader in gaming content and technology, our mission is to build outstanding gaming experiences that captivate and entertain m…
Skills: Game Mathematics, Probability Theory, Statistics, Combinatorics, Python
London, England, United Kingdom · Hybrid
At Aristocrat, our groundbreaking spirit and relentless pursuit of excellence drive every aspect of our business. As innovators in gaming and technology, we bring fresh thinking and creativity to deliver outstanding expe…
Skills: Python, Automation, Agentic AI, Data Integration, System Reconciliation
Sydney, New South Wales, Australia · Hybrid
At Aristocrat, we are driven by our mission to Bring Happiness to Life Through the Power of Play. As a leading entertainment company, we are committed to crafting innovative and engaging experiences for millions of playe…
Skills: Financial Reporting, Forecasting, Budgeting, Strategic Planning, Data Visualization
London, England, United Kingdom · Hybrid
At Product Madness, we are committed to bringing happiness to life through the power of play. As a worldwide frontrunner in interactive entertainment and digital innovation, our mission is to build outstanding experience…
Skills: QA Strategy, Test Automation, Test Architecture, API Testing, UI Testing
Gurugram, Haryana, India · Hybrid
At Aristocrat, we are revolutionizing entertainment with powerful technology and innovative creativity, delivering world-class gaming content that captivates millions globally. We are proud of our ASX-listed status and o…
Skills: Cybersecurity, SIEM, Cloud Security, Endpoint Detection and Response, Identity Access Management
Skopje, North Macedonia · Hybrid
At Aristocrat, we're not just a company; we're a community dedicated to making a significant impact in the world of technology and gaming. Our mission is to bring happiness to life through the power of play, and our cult…
Skills: Tier 3/4 Support, Technical Troubleshooting, SQL, Web Debugging Tools, Web Technologies
Tulsa, Oklahoma, United States · On-site
$20/hr–$32/hr
At Aristocrat, our mission is to bring happiness to life through the power of play! As a Server Repair Technician in our Information Technology team, you'll play a meaningful role in ensuring our gaming systems operate f…
Skills: Assembly, Defect Logging, Functional Testing, D365, Hand Tools
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
At the heart of our organisation is a commitment to delivering innovative, high-quality outcomes that create lasting value for our customers and partners. We foster a collaborative culture grounded in continuous improvem…
Skills: Statutory Reporting, Tax Compliance, IFRS, US GAAP, External Audit Management
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Responsible for installing, repairing, and maintaining gaming machines, signs, and controllers at customer facilities. Provides timely technical support and performs routine maintenance to ensure seamless operation of gaming equipment.
Requires a high school diploma or GED, a valid driver's license, and the ability to obtain a gaming license. Candidates must be at least 21 years old and capable of lifting 50 pounds and traveling up to 50% of the time.
Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across the United States and Canada. Our team prides itself on Aristocrat’s people-first culture and bringing fun and passion into the work we do daily. Whether it’s driving to a casino, troubleshooting a problem, or installing a new cabinet, we always bring the power of play to life. If you enjoy solving problems, working with a team, and engaging with customers, this is the role for you!
We are in search of a hardworking, customer-focused Field Service Technician to join our upbeat team in Field Operations. As a Field Service Technician for Aristocrat Gaming, you will be responsible for troubleshooting, converting, installing, maintaining, repairing, and removing gaming machines, signs, and gaming controllers with little assistance. You will bring immediate value to the organization by ensuring the seamless operation of our customers’ gaming facilities through timely and efficient technical support.
This is an entry-level position. You will complete a robust, hands-on, and virtual training program throughout your first 6 months.
Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.
Perform routine maintenance on gaming machines.
Respond promptly to customer calls and emergency requests, prioritizing critical issues.
Complete Pre-Site Surveys, follow the schedule, and perform service activities assigned.
Maintain inventory accuracy and follow the parts inventory process.
Support customers with technical inquiries and documentation.
Report on trends, needs, and service challenges.
Review pre-install documents to determine if parts will be needed to complete the installation.
Gather and report accurately on service activities by using field service management reporting tools.
Uphold high standards of professionalism, integrity, and customer service daily.
Self-direct and carry out day-to-day tasks with little direction.
Follow Aristocrat’s Safety Guidelines.
High school diploma, GED, or equivalent work experience.
At least 21 years of age.
Have a clean and valid driver’s license and maintain an insurable driving record.
Able to acquire a gaming license as required (Gaming License requirements will vary depending on location). Upon hire, Aristocrat will assist with application, payment, and renewal.
Willing to do daily travel in the assigned territory. Regional and national travel may be up to 30%.
Self-starter, flexible, adaptable, highly organized, and proactive.
Passion for technology and solving problems.
Able to remain calm in a fast-paced work environment, prioritize multiple tasks, and accomplish goals.
Able to communicate effectively and constructively with customers and coworkers.
Experience as a slot technician, field service of technical products, or other diagnostic work.
Experience working in the field, being on call, and traveling for work.
Experience with electronics, mechanics, and troubleshooting
Can lift and move a minimum of 50 pounds.
Able to push up to 250 pounds with the assistance of moving equipment.
Able to climb and balance on ladders.
Have good manual dexterity, hand/eye coordination, and good eyesight.
Able to drive and operate a vehicle for extended periods.
Operate designated service vehicles equipped with GPS and real-time camera monitoring systems.
Operate a box truck safely and efficiently.
Work in a crowded, noisy, and smoky casino environment.
Travel with little or no notice and for a possible extended period
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V
World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.
This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.
Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
Aristocrat Gaming is a division of Aristocrat Leisure Limited (ALL) and is the leading designer, manufacturer and distributor of Class 3 and Class 2 land-based slot games. With over 7,500 employees working in 20 locations across the globe, the company’s mission is to bring joy to life through the power of play. From award-winning games and hardware to unique game mechanics and leading performance, Aristocrat Gaming delivers the best seat in the house wherever and whenever the world plays. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day. Come and join us – let’s play!
Offices: Building A Pinnacle Office Park, 85 Epping Rd, North Ryde, NSW 2113, AU · 10220 Aristocrat Way, Las Vegas, Nevada 89135, US
Aristocrat Gaming is a division of Aristocrat Leisure Limited (ALL) and is the leading designer, manufacturer and distributor of Class 3 and Class 2 land-based slot games. With over 7,500 employees working in 20 locations across the globe, the company’s mission is to bring joy to life through the power of play. From award-winning games and hardware to unique game mechanics and leading performance, Aristocrat Gaming delivers the best seat in the house wherever and whenever the world plays. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day. Come and join us – let’s play!
Offices: Building A Pinnacle Office Park, 85 Epping Rd, North Ryde, NSW 2113, AU · 10220 Aristocrat Way, Las Vegas, Nevada 89135, US
