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$56k–$70k/yr
Full-time
professional certificate
Travel discounts, Gym access, Professional development
Posted 4h ago
~40 hrs/week
Responsibilities
The Assistant Guest Services Manager coordinates front-of-house operations and leads the team to ensure high levels of guest satisfaction. They are responsible for managing room occupancy, optimizing rental revenues, and ensuring the safety of the premises.
Requirements
Candidates must have a diploma in Hotel Management or equivalent experience along with 1 to 3 years of management experience. Proficiency in the Office Suite and experience with OPERA PMS are considered assets.
Full job description
You are the craftsman of guest satisfaction!
We're looking for an Assistant Guest Service Manager, with strong organizational skills to be at the heart of the action. Responsible for coordinating front of house operations and ensuring guest satisfaction, this proactive and diplomatic person ensures the smooth running of the department's activities. The Assistant is driven by the desire to ensure that everyone feels comfortable and that the organization's standards are always respected.
WHAT YOU'LL DO
Lead by example and collaborate with other departments to ensure that our level of service from front desk, reservations, night audit, concierge is always at its best and follow up on special requests or guest complaints.
Participate in training and maintaining team motivation and productivity by promoting a stimulating, safe and healthy work environment.
Continuously measure guest satisfaction and adjust services accordingly.
Manage room occupancy during busy periods.
Optimize room rental revenues by applying existing strategies.
Ensure the safety of the premises and people by knowing and deploying (as required) emergency and crisis management measures including in the event of fire.
WHAT YOU WILL BRING
Diploma in Hotel Management or equivalent experience
1 to 3 years' management experience
Ability to put oneself in the guest's shoes and understand their concerns
Quick and effective management of requests and problems
Tolerance for unhappy or stressed guests
Knowledge of the Office Suite and experience with OPERA PMS, an asset
WHAT WE OFFER
Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
Squats help you relax? Get access to a state-of-the-art gym right in your workplace.
The annual salary for this role is between $56 322 and $70 402 , depending on experience, qualifications, and internal equity.
Apply - we look forward to hearing from you!
Germain Hotels may use artificial intelligence-enabled tools to support the screening and assessment of applications. All hiring decisions are made by our HR team and hiring managers based on each candidate’s skills, experience, qualifications and alignment with the role requirements.
A Canadian family business known for its exceptional hospitality and the unique style of its hotels and restaurants.
Industry
Hospitality
Company size
1,001-5,000 employees
Founded
1988
Headquarters
Québec, Québec
LinkedIn followers
29,247
Total funding
$115M
Germain Hotels is first and foremost a family business that has been in operation for three generations. We are behind Le Germain, Alt, and Escad hotels across Canada. Among the 50 best-managed companies in the country, we have made a name for ourselves through our attentive and personalized service, the iconic style of our hotels and restaurants, and our innovative practices.
With us, one thing is certain the well-being of those we host and our team is our priority.
QC Registration Numbers
Le Germain Hotel Quebec: 13057
Le Germain Hotel & Spa Charlevoix: 241872
Le Germain Hotel Montreal: 150975
Alt Hotel Quebec: 023623
Alt Hotel Montreal: 150975
Alt Hotel Quartier DIX30: 221933
Escad Hotel Quartier DIX30: 297223
Offices: 1200, rue Des-Sœurs-Du-Bon-Pasteur, local 500, Québec, Québec G1S 0B1, CA · 120 Rue Peel, Montreal, Quebec H3C 0L8, CA · 2050 Rue Mansfield, Montreal, Quebec H3A 1Y9, CA · 899 Centre St SW, Calgary, Alberta T2G 1B8, CA · 30 Mercer St, Toronto, Ontario M5V 1H3, CA
HôtellerieRestaurationAccueilF&BService à la clientèleHospitalityGuest ServicesGuest ExperienceTourismeLodging
A Canadian family business known for its exceptional hospitality and the unique style of its hotels and restaurants.
Industry
Hospitality
Company size
1,001-5,000 employees
Founded
1988
Headquarters
Québec, Québec
LinkedIn followers
29,247
Total funding
$115M
Germain Hotels is first and foremost a family business that has been in operation for three generations. We are behind Le Germain, Alt, and Escad hotels across Canada. Among the 50 best-managed companies in the country, we have made a name for ourselves through our attentive and personalized service, the iconic style of our hotels and restaurants, and our innovative practices.
With us, one thing is certain the well-being of those we host and our team is our priority.
QC Registration Numbers
Le Germain Hotel Quebec: 13057
Le Germain Hotel & Spa Charlevoix: 241872
Le Germain Hotel Montreal: 150975
Alt Hotel Quebec: 023623
Alt Hotel Montreal: 150975
Alt Hotel Quartier DIX30: 221933
Escad Hotel Quartier DIX30: 297223
Offices: 1200, rue Des-Sœurs-Du-Bon-Pasteur, local 500, Québec, Québec G1S 0B1, CA · 120 Rue Peel, Montreal, Quebec H3C 0L8, CA · 2050 Rue Mansfield, Montreal, Quebec H3A 1Y9, CA · 899 Centre St SW, Calgary, Alberta T2G 1B8, CA · 30 Mercer St, Toronto, Ontario M5V 1H3, CA
HôtellerieRestaurationAccueilF&BService à la clientèleHospitalityGuest ServicesGuest ExperienceTourismeLodging