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$70k–$88k/yr
Full-time
professional certificate
Discounted hotel rates at Germain Hotels, Creative and autonomous work environment, On-site gym access
Posted 33d ago
~40 hrs/week
Responsibilities
Lead daily front-of-house operations across various dining services to ensure a polished and personalized guest experience. Coach and mentor the service team while managing operational efficiency, scheduling, and inter-departmental communication with culinary and bar teams.
Requirements
Requires 2 to 4 years of supervisory experience in an upscale restaurant or hotel environment and a diploma in Hospitality Management or equivalent. Candidates should possess strong leadership skills, a passion for service excellence, and a solutions-focused approach to fast-paced environments.
Full job description
You are the calm in the storm, and the energy behind every exceptional service.
PUNCH Restaurant, located inside Le Germain Hotel Toronto Mercer, is looking for a Restaurant Manager to help bring its dining experience to life every day. Refined yet inviting, PUNCH is a place where modernity and tradition meet with quiet confidence, and where every detail contributes to a memorable guest experience. In this role, you will work closely with the Food and Beverage Outlet Manager and the restaurant leadership team to support daily operations, guide the front-of-house team and ensure each service feels warm, polished and thoughtfully orchestrated. Present on the floor and close to the team, you will coach, support and lead by example while helping create the kind of genuine, attentive hospitality that makes guests want to return. This is an ideal opportunity for someone who is ready to take the next step in their restaurant leadership journey.
WHAT YOU’LL DO
Lead daily floor operations across breakfast, brunch, dinner, room service and private dining, ensuring polished, personalized and well-orchestrated guest experiences.
Act as Manager on Duty during assigned shifts, making thoughtful decisions that support seamless service, operational excellence and the overall guest experience.
Coach, mentor and inspire the front-of-house team through hands-on leadership, real-time feedback, onboarding, training and ongoing development.
Manage reservations, seating plans and floor flow to maximize guest satisfaction, service rhythm and operational efficiency.
Build meaningful relationships with guests, respond to concerns with care and professionalism, and manage guest feedback, online reviews and service recovery opportunities in a timely and thoughtful manner.
Support team scheduling, labour efficiency, payroll administration and departmental goals related to guest satisfaction, revenue, labour and service excellence.
Take ownership of opening and closing operations on assigned shifts, including cleanliness, safety and brand presentation standards, cash management, inventory controls, daily procedures, financial standards and operational follow-ups.
Partner closely with the culinary and bar teams to ensure strong communication, flawless execution, clear operational handoffs, and seamless private dining and BEO execution.
Monitor service standards, identify opportunities for improvement and contribute ideas that enhance efficiency, consistency, food and beverage offerings, seasonal features, guest satisfaction, team engagement and overall restaurant performance.
WHAT YOU’LL BRING
2 to 4 years of experience in a supervisory, floor manager or assistant management role within an upscale restaurant or hotel environment, supported by a diploma in Hospitality Management or equivalent practical experience.
A genuine passion for hospitality, service excellence and creating memorable guest experiences.
A hands-on leadership style, with the ability to coach, motivate and support a front-of-house team in real time.
A calm, organized and solutions-focused approach, with the ability to balance guest experience, team needs and operational priorities in a fast-paced environment.
Strong communication and interpersonal skills, with the confidence to build relationships with guests, team members and operational partners.
Sound judgment, professionalism and attention to detail when handling guest concerns and making decisions on the floor.
Wine knowledge or sommelier training is considered an asset.
Bilingualism is considered an asset.
WHAT WE OFFER
Passionate about travel? Take advantage of great rates when you stay at Germain Hotels to travel the country. Again and again! • A work environment that fosters creativity and autonomy – contribute to the growth of a company that strives to move you forward and recognizes you for who you really are. • Squats help you relax? Get access to a state-of-the-art gym right in your workplace.
The annual salary for this role is between 70 000$ and 88 000$ , depending on experience, qualifications, and internal equity.
Apply – we look forward to hearing from you!
Germain Hotels may use artificial intelligence-enabled tools to support the screening and assessment of applications. All hiring decisions are made by our HR team and hiring managers based on each candidate’s skills, experience, qualifications and alignment with the role requirements.
A Canadian family business known for its exceptional hospitality and the unique style of its hotels and restaurants.
Industry
Hospitality
Company size
1,001-5,000 employees
Founded
1988
Headquarters
Québec, Québec
LinkedIn followers
28,936
Total funding
$115M
Germain Hotels is first and foremost a family business that has been in operation for three generations. We are behind Le Germain, Alt, and Escad hotels across Canada. Among the 50 best-managed companies in the country, we have made a name for ourselves through our attentive and personalized service, the iconic style of our hotels and restaurants, and our innovative practices.
With us, one thing is certain the well-being of those we host and our team is our priority.
QC Registration Numbers
Le Germain Hotel Quebec: 13057
Le Germain Hotel & Spa Charlevoix: 241872
Le Germain Hotel Montreal: 150975
Alt Hotel Quebec: 023623
Alt Hotel Montreal: 150975
Alt Hotel Quartier DIX30: 221933
Escad Hotel Quartier DIX30: 297223
Offices: 1200, rue Des-Sœurs-Du-Bon-Pasteur, local 500, Québec, Québec G1S 0B1, CA · 120 Rue Peel, Montreal, Quebec H3C 0L8, CA · 2050 Rue Mansfield, Montreal, Quebec H3A 1Y9, CA · 899 Centre St SW, Calgary, Alberta T2G 1B8, CA · 30 Mercer St, Toronto, Ontario M5V 1H3, CA
HôtellerieRestaurationAccueilF&BService à la clientèleHospitalityGuest ServicesGuest ExperienceTourismeLodging
A Canadian family business known for its exceptional hospitality and the unique style of its hotels and restaurants.
Industry
Hospitality
Company size
1,001-5,000 employees
Founded
1988
Headquarters
Québec, Québec
LinkedIn followers
28,936
Total funding
$115M
Germain Hotels is first and foremost a family business that has been in operation for three generations. We are behind Le Germain, Alt, and Escad hotels across Canada. Among the 50 best-managed companies in the country, we have made a name for ourselves through our attentive and personalized service, the iconic style of our hotels and restaurants, and our innovative practices.
With us, one thing is certain the well-being of those we host and our team is our priority.
QC Registration Numbers
Le Germain Hotel Quebec: 13057
Le Germain Hotel & Spa Charlevoix: 241872
Le Germain Hotel Montreal: 150975
Alt Hotel Quebec: 023623
Alt Hotel Montreal: 150975
Alt Hotel Quartier DIX30: 221933
Escad Hotel Quartier DIX30: 297223
Offices: 1200, rue Des-Sœurs-Du-Bon-Pasteur, local 500, Québec, Québec G1S 0B1, CA · 120 Rue Peel, Montreal, Quebec H3C 0L8, CA · 2050 Rue Mansfield, Montreal, Quebec H3A 1Y9, CA · 899 Centre St SW, Calgary, Alberta T2G 1B8, CA · 30 Mercer St, Toronto, Ontario M5V 1H3, CA
HôtellerieRestaurationAccueilF&BService à la clientèleHospitalityGuest ServicesGuest ExperienceTourismeLodging