Toronto, Ontario, Canada · Hybrid
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Sales Order Management, Business Analytics, Process Improvement, ERP, SAP
Toronto, Ontario, Canada · Hybrid
$117k–$140k/yr
Job Description You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement. The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the wo…
Skills: Product Management, Agile Methodology, Backlog Prioritization, User Experience, Stakeholder Management
Toronto, Ontario, Canada · On-site
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtaposit…
Skills: Retail Management, Luxury Sales, Staff Development, Clientele Relationship Management, Operational Excellence
Toronto, Ontario, Canada · On-site
Overview At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take o…
Skills: E-Procurement Implementation, Process Optimization, System Configuration, Approval Workflow Design, Integration Design
Toronto, Ontario, Canada · On-site
Technical Manager – LLMs, RAG and ML is a strategic role within the Product organization, reporting to the Head of Section - AI Solutions. This role is responsible for translating applied AI strategy into customer-ready …
Skills: Large Language Models, Retrieval-Augmented Generation, Vector Search, Prompt Engineering, AI Product Strategy
Toronto, Ontario, Canada · On-site
$45k–$95k/yr
Qui nous sommes VML, une filiale de WPP, est une entreprise créative qui marie l'expérience de la marque au commerce afin de créer des marques connectées qui stimulent la croissance. VML est reconnue pour son travail nov…
Skills: Social Media Strategy, Bilingual English/French, Client Leadership, Content Strategy, Influencer Marketing
Toronto, Ontario, Canada · Hybrid
$45k–$95k/yr
Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human firs…
Skills: Social Media Strategy, Client Leadership, Bilingual English and French, Paid Social Media, Organic Social Strategy
Toronto, Ontario, Canada · Hybrid
$45k–$95k/yr
Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human firs…
Skills: Social Media Strategy, Client Leadership, Bilingual English and French, Paid Social Media, Organic Social Strategy
Toronto, Ontario, Canada · Hybrid
$115k/yr
JOB CLASSIFICATION: Director, Program Operations PROGRAM/DEPARTMENT: Program Operations COMPANY: Skills for Change HOURS: 35 hours per week, Hybrid (Monday to Friday with occasional evening/weekend hours) CONTRACT TYPE: …
Skills: Strategic Leadership, Program Operations, People Management, Budgeting, Financial Acumen
Toronto, Ontario, Canada · On-site
$60k–$70k/yr
Company Description Whether in our kitchens, dining rooms, event venues or offices, our singular purpose is to captivate guests with our unparalleled quality, service, and food and wine knowledge. We achieve this only th…
Skills: Culinary Training, Food Costing, Quality Control, Kitchen Management, Off-site Catering
Toronto, Ontario, Canada · Remote OK
$121k–$156k/yr
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop acti…
Skills: Customer Success Management, Account Management, Strategic Consulting, Enterprise SaaS, Problem Solving
Toronto, Ontario, Canada · Hybrid
$25/hr–$31/hr
Company Description UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princes…
Skills: Office Management, Invoice Tracking, Calendar Coordination, Event Logistics, Social Media Coordination
Toronto, Ontario, Canada · On-site
Reporting to the VP, Corporate Marketing and Product Management, the Director, Product Management will be responsible for development, maintenance and growth of assigned product lines/product categories leading the overa…
Skills: Product Management, Business Development, Product Marketing, Pricing Strategy, Project Management
Toronto, Ontario, Canada · On-site
$115k–$130k/yr
Position: Commercial Strategy Manager Position reports to: Marketing Director ABOUT GREENSTONE Greenstone Meats is a leading North American producer and marketer of premium grass-fed proteins (lamb, beef, venison). With …
Skills: Commercial Strategy, Sales Enablement, Category Management, Consumer Insights, Shopper Data Analysis
Toronto, Ontario, Canada · Hybrid
$115k–$125k/yr
We are hiring for this position out of our Toronto office. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance. Role Overview …
Skills: ICAAP Production, Regulatory Reporting, Capital Planning, Stress Testing, Balance Sheet Risk Management
Toronto, Ontario, Canada · On-site
$36/hr–$54/hr
Registered Nurse | Temporary Part-Time Night shift Harmony Hills - North York Rate of Pay: $36.06- $54.59 (as per collective agreement) This posting is for an existing vacancy At Sienna you won’t just fill a positi…
Skills: Nursing Assessment, Medication Administration, Geriatric Care, Care Planning, Clinical Documentation
Toronto, Ontario, Canada · On-site
$95k–$145k/yr
Company Description Bantrel is proud to be a leading provider of Engineering, Procurement, Construction and Construction Management (EPC / EPCM) services in Canada. For 40 years we have delivered end-to-end solutions for…
Skills: Construction Supervision, Field Engineering, Technical Drawing Interpretation, Project Controls, Safety Management
Toronto, Ontario, Canada · On-site
$95k–$145k/yr
Company Description Bantrel is proud to be a leading provider of Engineering, Procurement, Construction and Construction Management (EPC / EPCM) services in Canada. For 40 years we have delivered end-to-end solutions for…
Skills: Construction Supervision, Field Engineering, Quality Control, Safety Management, Blueprint Interpretation
Toronto, Ontario, Canada · Hybrid
$117k–$127k/yr
Strategic Talent Acquisition Specialist Toronto, ON (Hybrid) Company Information Wesdome is a Canadian-focused gold producer with two high-grade underground assets, the Eagle River mine in Ontario and the Kiena mine in Q…
Skills: Full-cycle Recruitment, Talent Acquisition Strategy, Employer Branding, Bilingualism (English/French), Stakeholder Management
Toronto, Ontario, Canada · On-site
$79k–$146k/yr
Overview Note: This position is for night shift. Additionally, due to the nature of this role, the employee will be required to be available on-call as needed, including weekends, and holidays, to support operational nee…
Skills: People Management, Critical Environment Operations, HVAC, Electrical Systems, Mechanical Systems
Toronto, Ontario, Canada • Hybrid
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The role supports the Sales Order Management process and governs business capabilities across integrated platforms. It involves translating customer service needs into actionable requirements, analytics, and automation use cases to improve operational efficiency.
Requires a Bachelor's degree and at least 4 years of experience in customer service, supply chain, or business analytics. Proficiency in ERP systems like SAP and Salesforce, along with experience in documenting business requirements and conducting UAT, is essential.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer ManagementJob Sub Function:
Customer Service OperationsOur expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way!
Learn more at https://www.jnj.com/innovative-medicine
We are searching for the best talent for a Business Solutions Sr Analyst to join our Team! This is an onsite/hybrid role.
This hybrid position will be located in New Jersey, Kentucky (USA). Alternate hybrid locations may be considered in Toronto (CAN).
Please note that this role is available across multiple countries and may be posted under different requisition numbers to align with local requirements.
While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):
New Jersey & Kentucky, USA - Requisition Number: R-082417
Canada - Requisition Number: R-084987
The Business Solutions Senior Analyst is an individual contributor role within the JOM Customer Service & Channel Operations organization and collaborates with the Senior Manager of Business Solutions. This role supports the Sales Order Management process and the governance of business capabilities across integrated platforms. Working closely with the Senior Manager, Digital Customer Solutions Leads, business collaborators, Technical Product Owners, and multi-functional workstreams, this role translates customer service and order management needs into actionable requirements, analytics, process insights, enhancement opportunities, and automation use cases. This role helps ensure regional business operations, system capabilities, data quality, reporting needs, and ensure priorities are aligned across the organization and deliver measurable customer, operational, compliance, and adoption benefits.
Serve as a supporting team members in the execution of Sales Order Management process governance, capability roadmap priorities, enhancements, change requests, and transformation initiatives.
Partner with Customer Service, Supply Chain, Global Deliver, JJT, Technical Services, Distribution, and regional business collaborators to document business needs, process requirements, data needs, and system impacts across ancillary systems.
Translate business requirements into acceptance criteria, process documentation, reporting requirements, enhancement requests and automation opportunities.
Analyze transactional, process, master data, and customer experience information to identify defects, trends, manual workarounds, adoption gaps, root causes, and improvement opportunities.
Map current-state and future-state processes, including data handoffs, system touchpoints, exception paths, manual interventions, compliance considerations, and automation potential.
Support Transcend project with testing, validation activities, and post Go-live monitoring by preparing test data, analyzing results, identifying root causes, tracking defects, and recommending remediation actions.
Support quality compliance, system validation, change control, and controlled documentation processes to help ensure changes to related systems remain compliant and fit for use.
Minimum of a Bachelor’s degree is required.
4 years of relevant experience in Customer Service, Order Management, Supply Chain, business solutions, business analytics, process improvement, or digital transformation.
Experience supporting ERP, SAP, Salesforce, EDI, customer portals, case management, customer master data, data warehouse, or related integrated digital platforms is required.
Experience documenting business requirements, process flows, acceptance criteria, reporting needs, enhancement requests, user stories, or automation opportunities is required.
Strong customer focus and connect process, data, system functionality, compliance expectations, and customer impact is required.
Project coordination, partner engagement, and multi-functional collaboration and influence without direct authority.
Experience supporting business simulation testing, user acceptance testing, regression testing, defect management, or post-Go-live stabilization is preferred.
Solid grasp of Order-to-Cash, Customer Service, distribution, or related commercial operations processes is preferred.
Process orientation, root cause analysis, continuous improvement mentality, attention to detail, and identify practical automation opportunities are required.
Excellent written, verbal, and presentation skills are required, including the ability to summarize complex information into clear recommendations for partners.
Experience with SAP S/4HANA transformation or large-scale ERP implementations
Familiarity with J&J Customer Connect, Salesforce, EDI, OpenText, Sterling, or customer portal platforms
Knowledge of Order-to-Cash, Sales Order Management, Customer Service, Distribution, or pharmaceutical supply chain processes
Experience with Power BI, Excel advanced analytics, dashboards, scorecards, or data visualization tools
Experience supporting UAT, regression testing, validation, defect tracking, or hypercare
Understanding of master data, customer data, product data, or transactional data quality
Ability to translate between business and technical teams and communicate system impacts clearly
Analytical Skills - Familiarity with data analysis tools and ability to analyze data metrics to assess the performance of digital platforms and identify to drove areas for improvement.
Project Management - Proficient in project management methodologies and tools, with experience being responsible for project timelines, work, and reporting.
Ability to translate business needs into requirements, user stories, process documentation, and enhancement requests
Experience working with integrated business platforms
Strong data analysis and reporting skills, including dashboards, metrics, scorecards, and insight summaries
Ability to identify process gaps, defects, root causes, manual workarounds, and continuous improvement opportunities
Strong multi-functional collaboration and partner engagement skills
High attention to detail with a strong compliance, documentation, and quality mentality
Ability to work independently as an individual contributor, lead priorities, and influence without direct authority
At Johnson & Johnson Innovative Medicine, we innovate with purpose, to lead where medicine is going. The experiences of patients around the world inform and inspire our science-based innovations, which continue to change and save lives. Applying rigorous science with compassion, we confidently address the most complex diseases of our time and develop the potential medicines of tomorrow. We are continuously working to develop treatments, aspiring to find cures, pioneering the path from lab to life, and championing patients every step of the way. https://bit.ly/3reuMvK
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