Referral Specialist - USFTGP Heart and Vascular Surgery Clinic
Tampa, Florida, United States · On-site
Mid level
The Referral Specialist serves as the primary point of contact for patients and providers requesting appointments or services within USF Health. This role ensures a positive patient experience by coordinating all aspects…
Skills: Referral coordination, Patient scheduling, Insurance authorization, Medical terminology, Customer service
Referral Specialist - USFTGP Heart and Vascular Surgery Clinic
Tampa, Florida, United States · On-site
Mid level
The Referral Specialist serves as the primary point of contact for patients and providers requesting appointments or services within USF Health. This role ensures a positive patient experience by coordinating all aspects…
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Under minimal supervision of the Dir Patient Accounts, the Financial Counselor is responsible for supporting medically stable Emergency Department patients by completing financial screening, insurance verification, regis…
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Full-time
high school
Posted 15d ago
~40 hrs/week
Responsibilities
The Referral Specialist serves as the primary point of contact for patients and providers, managing the end-to-end referral process including scheduling and authorizations. They collaborate with clinical teams to ensure accurate documentation and efficient workflow to support patient care.
Requirements
Candidates must possess a High School Diploma or GED and at least two years of front desk experience in a healthcare setting. Strong organizational and communication skills are required to manage patient referrals and clinical documentation effectively.
Full job description
The Referral Specialist serves as the primary point of contact for patients and providers requesting appointments or services within USF Health. This role ensures a positive patient experience by coordinating all aspects of the referral process, including screening referrals, scheduling provider-directed appointments, obtaining necessary authorizations, and collaborating with clinical teams to support timely and appropriate patient care. The specialist manages incoming communications, processes referral documentation, maintains accurate records, and facilitates efficient workflow across departments. Through strong customer service, organizational skills, and knowledge of healthcare processes, the Referral Specialist helps ensure seamless access to care and supports a safe, efficient, and patient-centered environment.
Essential Functions
Serve as the primary point of contact for patients and providers to schedule referred appointments and services within USF Health.
Screen, process, and track internal and external referrals to ensure appropriate and timely handling.
Collaborate with clinical staff to schedule timely, clinically appropriate appointments based on provider direction and patient needs.
Obtain required authorizations for visits, procedures, surgeries, and medications in accordance with payer guidelines.
Investigate incomplete or unclear referrals and follow up with providers or departments to ensure accurate processing.
Respond to and address messages related to patient referrals to support timely scheduling and continuity of care.
Maintain an organized and accurate filing system for referral documents and departmental records.
Identify, document, and route appointment and referral information to appropriate recipients using electronic systems or phone communication.
Answer, screen, and direct incoming calls from physicians, nurses, administrative staff, departments, hospitals, and external agencies to ensure efficient communication.
Support patient safety and a positive experience by adhering to all emergency policies, clinical protocols, and service standards.
High School Diploma or GED
Two (2) years of Front Desk experience in healthcare
Tampa General is a private not-for-profit hospital and one of the most comprehensive medical facilities in West Central Florida serving a dozen counties with a population in excess of 4 million. As one of the largest hospitals in Florida, Tampa General is licensed for 982 beds, and with over 15,000 team members, is one of the region’s largest employers.
Consistently recognized for world-class care, Tampa General Hospital is ranked as the #1 hospital in Tampa Bay by U.S. News & World Report for 2024-25 and is nationally ranked as among the top 50 hospitals in the nation in eight specialties. Additionally, Tampa General was ranked as “high performing,” or among the top 10% of hospitals in the nation, in five more specialties along with 12 procedures and conditions.
TGH partners with the USF Health Morsani College of Medicine to pioneer breakthrough treatments, conduct game-changing clinical research and train the next generation of health care professionals. TGH is the region's only academic health system, having been affiliated with the USF Health Morsani College of Medicine since the school was created in the early 1970s.
TGH is the area’s only Level I trauma center and one of two ABA-verified Adult & Pediatric burn centers in Florida. With five medical helicopters, we are able to transport critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. The hospital is home to the leading organ transplant center in the country, having performed more than 14,000 adult solid organ transplants, including the state’s first successful heart transplant in 1985. Tampa General Hospital is committed to serving all residents of West Central Florida. We provide comprehensive health services, ranging from wellness and primary care to the most complex specialty care and post-acute services.
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There are currently 1,979 open administrative positions in Tampa, FL listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include Tampa General Hospital, University of South Florida - School of Social Work, Quest Diagnostics, UnitedHealth Group, Holland & Knight LLP, among others. Browse the listings above to see every active employer.
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