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Manage the end-to-end registration experience for multiple destination conferences, including technology setup and on-site delivery. Oversee vendor relationships, financial budgeting, and the continuous improvement of registration processes to drive business growth.
Requires 4-7 years of project management experience in the events industry and proficiency with event management software like RainFocus or CVENT. A bachelor's degree is preferred, along with strong analytical skills and the ability to travel.
The Conference Registration Manager is responsible for supporting the end-to-end registration experience, including the pre-conference technology setup and on-site delivery of exceptional registration experiences for attendees and internal clients. This role requires strategic vision, operational excellence, and a commitment to innovation to drive business growth and retention while maintaining the highest standards.
Registration Site Management:
Support the creation and maintenance of registration sites for 7+ destination conferences annually.
Ensure sites are accurately set up with conference details, tested, and maintained for a flawless attendee experience.
Innovation and Continuous Improvement:
Support the evolution of registration processes, ensuring they are engaging, personalized, and efficient.
Enhance quality assurance processes and implement new technologies to improve the registration experience.
Vendor and Stakeholder Management:
Build and maintain strong relationships with external vendors and internal stakeholders.
Collaborate with global registration teams and vendors on day-to-day operations and future initiatives.
Operational Excellence:
Maintain current processes and systems for flawless registration execution.
Manage complex projects, ensuring timely delivery and quality standards.
Serve as the main registration technology point of contact for assigned conferences.
Financial Management:
Oversee budgeting, cost management, and financial forecasting.
Identify risks and opportunities for cost optimization and resource allocation.
On-site Support:
Travel to conferences as needed to provide on-site support and ensure seamless registration operations.
Enhanced registration experiences which leverage cutting-edge technologies.
Scalable and consistent global processes that drive operational effectiveness.
Strong relationships with partners and internal teams, fostering collaboration and confidence.
Flawless execution of registration across the global conference portfolio.
Bachelor’s degree, preferred.
4 - 7 years of experience in project management within the events industry or registration experience.
Experience with Event Management Software (e.g., RainFocus, CVENT) preferred.
Key Competencies/Knowledge, Skills & Abilities:
Self-starter with strong planning and project management skills. Ability to facilitate collaboration across multiple functions and levels.
Exceptional attention to detail and strong analytical abilities.
Excellent written and verbal communication skills.
Proficiency in utilizing external vendors and internal resources effectively.
High sense of urgency with the ability to prioritize and multi-task.
Strong relationship-building skills and customer focus.
Technological proficiency in event management software and related tools.
Fully competent in Microsoft Office, with strong Excel skills; Smartsheet and G Suite experience preferred
Ability to travel.
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