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Full-time
bachelor degree
Flexible work arrangements, Health and wellbeing support, Volunteer opportunities, Fundraising opportunities, Inclusive work environment
Posted 2h ago
Apply by Aug 28
~40 hrs/week
Responsibilities
The role involves managing card services, payment processing, and transaction reconciliations to ensure a secure and seamless customer experience. You will also handle disputes, fraud-related enquiries, and maintain compliance with regulatory standards.
Requirements
Candidates should have experience in a fast-paced customer service or data entry environment and a broad understanding of SME business banking. Tertiary qualifications in business or finance are considered desirable.
Full job description
If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking.
For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.
Help people create their tomorrow, while you create yours
We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years.
If we do our job well, we genuinely add to the prosperity of our country and its people.
How you’ll make an impact
Join AMP Bank GO and help deliver a seamless, secure, and reliable payments experience for our customers. As a Payments & Cards Team Member, you'll play a key role across cards, payments, reconciliations, and disputes, ensuring transactions are processed accurately, risks are managed, and customers receive exceptional service. You'll be part of a growing team, with opportunities to broaden your skills and develop specialist expertise as the business evolves.
You’ll make an impact by:
Support card services and digital wallet transactions, ensuring a smooth and secure customer experience.
Process and manage customer payments accurately and efficiently, resolving issues and discrepancies promptly.
Maintain transaction integrity through reconciliations, investigating and resolving exceptions to minimise risk.
Manage chargebacks, disputes and fraud-related enquiries, protecting both customers and the bank.
Deliver exceptional customer and stakeholder service, while ensuring compliance with regulatory and operational requirements.
What you will bring to the team
Previous experience working in a fast-paced environment in a customer service and/or data entry role
Experience and passion for providing consistent and outstanding levels of customer service
Broad understanding of SME business banking
Prior experience gained through an internship in the financial services industry and/or a payment processing company will be highly regarded
Appropriate tertiary qualifications or preparedness to undergo studies in business, finance or a related discipline desirable
You’ll thrive here if…
If you can adapt from BAU to the ambiguous with ease, you’ll do well here. Change is never easy, so bring your commitment, grit and growth mindset.
Because we run lean, you’ll be expected to jump in and deliver across a variety of areas. Meaning, you’ll be closer to the action and executive decisions that influence where we go next.
If you’re someone that can hold their own, you’ll find AMP quite liberating.
Why we think you’ll love working at AMP
Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on – better for it.
We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work.
In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work.
Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.
We believe in the power of inclusion and diversity
We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged but also leads to better connections with our customers.
We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.
We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.
Ready to create your tomorrow?
If you’re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.
Don’t procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.
Looking forward to meeting you.
Related keywords
PaymentsCardsBankingReconciliationChargebacksFraudDigital walletSME bankingFinancial servicesCustomer serviceData entryComplianceTransaction processingRisk managementStakeholder service
Beginning in 1849 as the Australian Mutual Provident Society, today AMP Limited is a retail wealth management and banking business supporting approximately 1.5 million customers across Australia and New Zealand.
We offer expertise in financial advice, superannuation and banking to help people achieve their financial goals and create their tomorrow.
For information on AMP products and services; Australia: Visit amp.com.au or call 133 888 within Australia New Zealand: Visit amp.co.nz or call 0800 267 111 within New Zealand
Community guidelines: Please note, AMP has the right to remove any comment or material published to our page that we consider defamatory, offensive, unlawful, indecent, misleading, false, deceitful, profane, or threatening to users or the company. We will also delete comments that are negative or hateful towards race, sexuality, gender, ethnicity, religion, disability, age, social status, or education. Any public posts that include personal details will be deleted for privacy purposes. Comments that are considered off-topic or spam may also be subject to removal.
Offices: 50 Bridge St, Sydney, New South Wales 2000, AU · 750 Collins Street, Docklands, Melbourne, Victoria 3008, AU · 29 Customs Street West, Auckland, 6000, NZ · 2-12 Macquarie Street, Parramatta, NSW 2150, AU
Financial Planning and AdviceSuperannuationInvestmentsand BankingFinanceBankingInsuranceRetirementFinancial ServicesVenture Capital
How many Administrative jobs are open in Sydney, Australia right now?
There are currently 1,384 open administrative positions in Sydney, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Sydney, Australia?
Companies currently hiring include JLL, Accor, EVT - Entertainment | Ventures | Travel, UNSW Biological, Earth and Environmental Sciences, Adina Apartment Hotels, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Sydney, Australia?
Yes — 516 of the 1384 open administrative positions offer remote or hybrid work (19 remote, 497 hybrid).
How do I apply for Administrative jobs in Sydney, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.