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Part-time
professional certificate
Career development opportunities, Learning and exposure to experiences
Posted 4h ago
Apply by Aug 26
~32 hrs/week
Responsibilities
The Spa Host is responsible for managing the spa reception area, including handling guest inquiries, making reservations, and providing administrative support. They must maintain a 5-star standard of service while ensuring up-to-date knowledge of all spa offerings and retail products.
Requirements
Candidates should have strong administrative experience, proficiency in MS Office, and a high level of attention to detail. Previous experience in a day spa or beauty industry reception is required, along with flexible availability across 7 days a week.
Full job description
Better begins here
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The role
Crown Spa situated within Towers Perth offers a luxurious haven that provides the highest level of indulgence to our guests. Crown Spa caters to any guest’s health and wellness needs from premium beauty treatments and sumptuous treatment rooms to a fitness centre with leading edge equipment and world-class pool facilities like no other.
As our Part Time Spa Host your duties will involve ensuring the smooth and effective operations of the Spa reception area. It is essential that you’ll maintain an up to date knowledge of all spa offerings as well as our retail products. Being the first point of contact for our clients that come through our Spa doors, you will deliver exceptional customer service through assisting guests with any inquiries, making reservations, providing administrative support to our spa team and maintaining the reception to a 5-star standard.
This part-time position is offering approximately 60- 64 hours per fortnight.
About you
You’ll bring the following:
Strong administration experience and competency using MS Office
Demonstrated ability to provide and improve customer service standards
High level of accuracy and attention to detail
Ability to work in a team environment
Flexible availability across 7 days a week
Previous experience in a day spa reception of the beauty industry
An understanding of 5-star customer service
Knowledge or and/or interest in the Spa, Beauty and Wellbeing industry
This role requires
Qualifications in Beauty or Hair (desirable)
Affluent with Microsoft Word
Customer Service Experience
Crown reserves the right to close this advertisement prior to the advertised end date.
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Related keywords
Spa HostReceptionCustomer ServiceAdministrationMS OfficeBeauty IndustryWellness5-Star ServiceRetailReservationsHospitalityCrown ResortsPerthAdministrative Support
Crown Resorts is one of Australia’s largest entertainment groups and a leading operator of integrated resorts in Australia. We’re over 20,000 employees strong across our resorts in Melbourne, Perth and Sydney and together, we create joyful, elevated experiences.
Find out more:
crownmelbourne.com.au
crownperth.com.au
crownsydney.com.au
Offices: 8 Whiteman Street Southbank, Melbourne, Victoria 3006, AU · Great Eastern Hwy, Burswood, WA 6100, AU · 1 Barangaroo Avenue, Sydney, NSW 2000, AU