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Full-time
Hybrid set-up, Flexible working hours, Co-funded gym membership, Mobile plan, Home broadband allowance, Home office equipment allowance
Posted 1d ago
~40 hrs/week
Responsibilities
Manage a strategic portfolio of mid-market and enterprise accounts, acting as a trusted advisor to finance leaders to drive product adoption and value realization. Lead the full renewal cycle to protect and grow ARR while collaborating cross-functionally to resolve escalations and identify expansion opportunities.
Requirements
Requires 5+ years of experience in Customer Success or Account Management within SaaS, with a proven ability to manage executive-level relationships with CFOs. Preferred candidates possess knowledge of accounting, financial concepts, and experience with CPM or FP&A software.
Full job description
See what you can do with Prophix
More than 3,000 finance teams across 100+ countries use Prophix One™ to plan, report, and make better decisions without the spreadsheet chaos. We’re a global team with a growing Australian presence, and we’re looking for people who want to do great work, make a real contribution, and build a career with genuine international reach.
We have teams and offices across the UK, Europe, North America, and Australia. This is a full-time, permanent role based in Perth, with a hybrid working arrangement.
As a Customer Success Manager at Prophix, you will own a strategic portfolio of mid-market and enterprise accounts, serving as a trusted advisor to finance leaders as they unlock the full value of the Prophix platform. You will work closely with Sales, Professional Services, Product, and Finance teams to drive adoption, protect and grow ARR, and ensure every customer achieves measurable outcomes. This is a high-impact, high-autonomy role for someone who thrives on building deep relationships and connecting technology to real business results.
What You Will Do
Own a portfolio of strategic accounts end-to-end, acting as the primary point of contact and trusted advisor for finance leaders including CFOs, VPs of Finance, and senior stakeholders.
Build and execute tailored success plans that drive product adoption, value realization, and customer maturity, including executive business reviews, enablement programs, and adoption roadmaps.
Lead the full renewal cycle for your book of business, including risk identification, commercial conversations, and executive alignment to protect and grow ARR.
Partner cross-functionally with Professional Services, Product Adoption, Customer Sales, and Product teams to resolve escalations, advance account health, and surface expansion opportunities.
Identify growth opportunities within your accounts and collaborate with Customer Sales to qualify and pursue them.
Act as the voice of the customer internally, translating account insights into actionable feedback for Product, Marketing, and leadership to shape roadmap and experience decisions.
Gather and synthesize customer intelligence to support forecasting accuracy, QBR preparation, and broader CS team strategy.
What You Will Bring
We hire for potential as much as experience. If this role excites you but you don’t check every box, we still want to hear from you. At Prophix, people who ask good questions, adapt quickly, and bring a fresh perspective often make the biggest impact.
Required Qualifications
5+ years of experience in Customer Success, Account Management, or a related customer-facing role within SaaS or enterprise software
Proven ability to build and sustain executive-level relationships, including with CFOs, VPs of Finance, and senior stakeholders, and lead strategic conversations at that level
Strong analytical skills with the ability to interpret account data, identify trends, and translate insights into proactive actions that drive retention and growth
Demonstrated ability to manage a complex, high-volume book of business with a high degree of autonomy and strong organizational discipline
Exceptional communication and presentation skills, with the ability to tailor messaging for executive audiences and deliver compelling business reviews
Comfortable using AI tools responsibly to support tasks such as research, drafting, and data review, with a curiosity and openness to adopting new tools as they evolve
Collaborative mindset and confidence to work effectively across all levels of an organization
Able to learn new tools and adapt as technology and workflows evolve.
Curious, open to new approaches, and motivated to continuously improve.
Must have the right to work in Australia without sponsorship
Preferred Qualifications
Knowledge of accounting and financial concepts, including planning, budgeting, forecasting, or consolidation, is strongly preferred
Experience working with CPM, EPM, or FP&A software is a significant asset
Familiarity with platforms such as Prophix, Anaplan, Vena, Planful, or OneStream
Experience navigating complex commercial negotiations and executive escalations within a renewal or expansion context
Background working with mid-market or enterprise finance teams, with an understanding of how finance leaders evaluate and measure technology value
What Success Looks Like
30 days: You know our platform, our customers, and how your team operates. You’ve completed onboarding and are contributing to live work.
90 days: You’re working independently, owning deliverables end to end, and building relationships across functions and regions.
6 months: Your fingerprints are on something real. You’ve improved a process, shipped something meaningful, or earned a seat at the table on a decision that matters.
Why Join Prophix?
Working at Prophix in Australia means you’re connected to a genuinely global operation, not a satellite office with limited scope. You’ll collaborate across functions and time zones, work directly with customers in different industries, and build the kind of broad experience that accelerates a career. We’re direct about how we work: hybrid arrangements are defined per role, we invest in professional development, and we believe good people deserve real ownership from day one. Our values are Pursue Excellence, Build with Purpose, Create Wins for All, and Drive Continuous Innovation, and these are what we actually use to make decisions.
What’s Included for You?
Hybrid set-up from our central Perth office with flexible working hours
Co-funded gym membership, mobile, plan, home broadband and home office equipment allowance
Birthday leave, extended leave, and mini sabbatical options for long-serving employees
Employee & Family Assistance Programme access
Professional development support and financial assistance for learning
Social events, team activities, and opportunities to build community
Opportunities to participate in Environmental, Social, and Governance (ESG) initiatives
Quarterly Town Halls and Kickoffs that bring teams together to celebrate wins, share updates, and look ahead at what’s next
Apply Now!
If you’re looking for a place where your work touches real products, real customers, and real decisions, and where your career can grow in the direction you choose. We would love to meet you. Apply and let’s talk about what’s possible.
Equal Opportunities & Inclusion
Prophix is an equal opportunity employer. We welcome applications from people of all backgrounds, experiences, and identities, and are committed to creating an inclusive environment where everyone can do their best work. If you require any adjustments during the recruitment process, please let us know.
Accessibility & AI Transparency
Prophix promotes an accessible hiring process. If you need accommodation at any stage, we’ll work with you. Some interviews may be recorded so our hiring team can review and assess responses fairly and consistently. As part of our commitment to Responsible AI, we use a small number of AI-supported tools to help with tasks like resume review, shortlisting, or creating interview summaries. AI is never used as the sole basis for hiring decisions, and your personal data is never used to train AI models. If you'd prefer not to take part in any AI-assisted step, just let us know and we’ll be happy to accommodate.
Related keywords
Prophix OneSaaSEnterprise SoftwareCPMEPMFP&AAnaplanVenaPlanfulOneStreamARRCFOExecutive Business ReviewsCustomer MaturityRenewal CycleAccount Health
Prophix helps finance teams lead from the center of the business. Prophix One, our Financial Performance Platform, connects planning, budgeting, forecasting, reporting, and consolidation in one seamless experience. Powered by AI, automation, and trusted data, we help you move faster, work smarter, and lead with confidence.
Offices: 3250 Bloor St W, East Tower, Suite 1200, Toronto, ON M8X 2X9 , CA · Davidson House, The Forbury, Reading, Reading RG1 3EU, GB · Gymnasievej 21, Køge, Region Zealand 4600, DK · Av. Marechal Camara 160 sala, Rio de Janeiro – RJ - Brasil, 1612 – Centro 20.020-080, BR · 60308 Frankfurt am Main, Frankfurt, N/A N/A, DE
How many Finance & Accounting jobs are open in Perth, Australia right now?
There are currently 105 open finance & accounting positions in Perth, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Perth, Australia?
Companies currently hiring include KPMG Australia, Capricorn, Bankwest, BDO in Australia, Marsh McLennan, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Perth, Australia?
Yes — 69 of the 105 open finance & accounting positions offer remote or hybrid work (0 remote, 69 hybrid).
How do I apply for Finance & Accounting jobs in Perth, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.