City of Swan, Western Australia, Australia · On-site
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Banking Consult…
Skills: Customer service, Retail banking, Financial solutions, Digital literacy, Communication
Sydney, New South Wales, Australia · On-site
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Banking Consult…
Skills: Customer service, Retail banking, Financial solutions, Digital literacy, Communication
Sydney, New South Wales, Australia · On-site
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Banking Consult…
Skills: Customer service, Retail banking, Financial solutions, Digital literacy, Communication
Melbourne, Victoria, Australia · On-site
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role This role is that ar…
Skills: Customer service, Financial literacy, Digital literacy, Needs-based selling, Communication
Tauranga, Bay of Plenty, New Zealand · On-site
Ko Mātou – About Us Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sust…
Skills: Customer service, Retail experience, Digital literacy, Communication, Interpersonal skills
Melbourne, Victoria, Australia · On-site
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role Reporting to the BA …
Skills: Business Analysis, Digital Delivery, Agile, Waterfall, Stakeholder Management
Melbourne, Victoria, Australia · On-site
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As an Assistant Mana…
Skills: Credit assessment, Financial analysis, Deal structuring, Relationship management, Trade finance
Melbourne, Victoria, Australia · Hybrid
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest custom…
Skills: Strategy development, Institutional banking, Data analysis, Financial modeling, Stakeholder management
Rockhampton, Queensland, Australia · On-site
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Banking Consult…
Skills: Customer service, Retail banking, Financial solutions, Digital literacy, Peer coaching
Darwin, Australia · On-site
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Banking Consult…
Skills: Customer service, Retail banking, Financial solutions, Digital literacy, Needs-based conversations
Melbourne, Victoria, Australia · Hybrid
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role Reporting to the BA …
Skills: Business Analysis, Digital Delivery, Agile, Waterfall, Stakeholder Management
Wellington, Wellington, New Zealand · On-site
Ko Mātou- About Us Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and susta…
Skills: Customer service, Communication, Empathy, Problem solving, Digital literacy
Hamilton City, Waikato, New Zealand · On-site
Ko Mātou – About Us Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sust…
Skills: Customer service, Retail experience, Digital literacy, Communication, Interpersonal skills
New Zealand · Hybrid
Ko Mātou – About Us Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sust…
Skills: Customer service, Banking, Financial services, Lending, Communication
Bengaluru, Karnataka, India · Hybrid
About Us At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Busi…
Skills: Business analysis, Banking domain, Mobile platform development, Requirements elicitation, Agile
Bengaluru, Karnataka, India · Hybrid
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest custom…
Skills: Control testing, Risk management, Non-financial risk, Institutional banking, Internal audit
Mount Gambier, South Australia, Australia · On-site
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Banking Consult…
Skills: Customer service, Retail banking, Financial solutions, Digital literacy, Communication
Sydney, New South Wales, Australia · On-site
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Join Business & Private Bank and he…
Skills: Relationship management, Business development, Commercial banking, Credit risk assessment, Financial analysis
New South Wales, Australia · On-site
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Banking Consult…
Skills: Customer service, Retail banking, Financial solutions, Digital channels, Needs-based conversations
Sydney, New South Wales, Australia · On-site
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Banking Consult…
Skills: Customer service, Financial solutions, Digital channels, Needs-based conversations, Compliance
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The Banking Consultant will provide customers with a seamless banking experience by addressing their end-to-end financial needs and educating them on available solutions. They will also act as a role model and peer coach within the branch to ensure high standards of customer service and advocacy.
The ideal candidate should possess exceptional customer focus and strong communication skills, with retail experience and digital literacy considered an advantage. A growth mindset and the ability to adapt to change in a collaborative team environment are essential for success in this role.
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
As a Banking Consultant in our Retail Banking, you’ll play a key role in helping to providing customers with a seamless banking experience, through meeting each customer’s end-to-end financial needs and goals across transaction activities, needs based conversations and educating them on the financial solutions available, including digital. They have the knowledge required to complete customer transactions, as well as have in-depth needs based conversations and fulfil products as per their accreditation level. This role is based mainly in branches and will deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for ANZ.You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type: Permanent/ Part time
Role Location: Cnr Pinaster Pde & The Promenade, Ellenbrook Western Australia 6069
Monday: Not Rostered
Tuesday: 8:30 AM - 5:15 PM
Wednesday: Not Rostered
Thursday: 8:30 AM - 5:15 PM
Friday: 8:30 AM - 5:15 PM
Saturday: - Not Rostered
Sunday: - Not Rostered
This role may involve rostered Saturday shifts to support branch operating hours and customer demand.
As a Banking Consultant, you will have the opportunity to:
To grow and be successful in this role, you will ideally bring the following:
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 120757 .
26/08/2026, 11.59pm, (Melbourne Australia)
Our purpose is to shape a world where people and communities thrive.
ANZ has a proud heritage of more than 180 years. Our purpose is to shape a world where people and communities thrive. That is why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. We employ more than 50,000 people and have our global headquarters in Melbourne. ANZ is among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. Follow us elsewhere for our latest news: facebook.com/ANZAustralia facebook.com/ANZNewZealand twitter.com/ANZ_AU twitter.com/ANZ_NZ twitter.com/ANZ_Media twitter.com/ANZ_BlueNotes twitter.com/ANZ_Research instagram.com/anz_au bluenotes.anz.com
Offices: 833 Collins Street, Docklands, Melbourne, Victoria 3008, AU
Our purpose is to shape a world where people and communities thrive.
ANZ has a proud heritage of more than 180 years. Our purpose is to shape a world where people and communities thrive. That is why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. We employ more than 50,000 people and have our global headquarters in Melbourne. ANZ is among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. Follow us elsewhere for our latest news: facebook.com/ANZAustralia facebook.com/ANZNewZealand twitter.com/ANZ_AU twitter.com/ANZ_NZ twitter.com/ANZ_Media twitter.com/ANZ_BlueNotes twitter.com/ANZ_Research instagram.com/anz_au bluenotes.anz.com
Offices: 833 Collins Street, Docklands, Melbourne, Victoria 3008, AU
