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Perth, Western Australia, Australia · On-site
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Perth, Western Australia, Australia · On-site
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Perth, Western Australia, Australia · On-site
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Perth, Western Australia, Australia · On-site
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The Banking Consultant will provide customers with a seamless banking experience by addressing their end-to-end financial needs and educating them on available solutions. The role involves working in a branch environment to deliver high-quality service while acting as a role model and peer coach within the team.
Candidates should possess exceptional customer focus and strong communication skills, with retail experience and digital channel proficiency considered an advantage. The role requires the ability to multi-task, adapt to change, and maintain a sound understanding of compliance and risk policies.
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
As a Banking Consultant in our Retail Banking, you’ll play a key role in helping to providing customers with a seamless banking experience, through meeting each customer’s end-to-end financial needs and goals across transaction activities, needs based conversations and educating them on the financial solutions available, including digital. They have the knowledge required to complete customer transactions, as well as have in-depth needs based conversations and fulfil products as per their accreditation level. This role is based mainly in branches and will deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for ANZ.You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type: Permanent/ Part time
Role Location: 4 Collier Road, Morley Perth Western Australia 6062.
Monday: 9:30 AM - 2:30 PM
Tuesday: 12:00 Noon - 4:00 PM
Wednesday: 9:30 AM - 2:30 PM
Thursday: 9:30 AM - 2:30 PM
Friday: 9:30 AM - 2:30 PM
Saturday: - Not Rostered
Sunday: - Not Rostered
This role may involve rostered Saturday shifts to support branch operating hours and customer demand.
As a Banking Consultant, you will have the opportunity to:
To grow and be successful in this role, you will ideally bring the following:
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 120760 .
24/08/2026, 11.59pm, (Melbourne Australia)
Our purpose is to shape a world where people and communities thrive.
ANZ has a proud heritage of more than 180 years. Our purpose is to shape a world where people and communities thrive. That is why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. We employ more than 50,000 people and have our global headquarters in Melbourne. ANZ is among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. Follow us elsewhere for our latest news: facebook.com/ANZAustralia facebook.com/ANZNewZealand twitter.com/ANZ_AU twitter.com/ANZ_NZ twitter.com/ANZ_Media twitter.com/ANZ_BlueNotes twitter.com/ANZ_Research instagram.com/anz_au bluenotes.anz.com
Offices: 833 Collins Street, Docklands, Melbourne, Victoria 3008, AU
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