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Manage a portfolio of workers compensation claims while providing empathetic and timely service to injured workers and employers. Conduct case reviews and meetings to ensure compliance with legislation and deliver positive recovery outcomes.
Requires previous experience in a fast-paced, high-pressure environment such as customer service, medical reception, or call centers. Candidates must possess strong PC skills, excellent communication abilities, and a proactive, organized approach to managing complex situations.
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
As our team continues to grow, we're looking for people who are ready for a rewarding career where they can make a real impact. In this role, you'll manage a portfolio of workers compensation claims, helping injured workers navigate their recovery and return to work. You'll be supported with comprehensive training, ongoing development opportunities, and the chance to grow your career in a collaborative, fast-paced environment.
This will be a full time, permanent position based in the Melbourne office commencing on the 12th of October with flexibility to work from home up to 3 days per week after you’ve completed training.
Provide early, timely and personal customer focused and empathetic service to injured workers and employers.
Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within the legislation and compliance guidelines.
Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.
Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities).
Conduct claims reviews, case conferences or face to face meetings with clients as required.
Previous experience working in a fast-paced, high-pressure environment with competing priorities such as customer service, medical reception or call centre.
Strong PC skills with the ability to quickly pick up new systems and processes
Excellent communication skills, with the confidence to engage and influence a variety of stakeholders
Empathetic, resilient and solutions-focused when managing complex or sensitive situations
Proactive, self-motivated and able to think creatively to overcome challenges
High attention to detail, with strong organisational and time management skills
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support. Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference. We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back.
Offices: Level 3, 345 George St, Sydney, NSW 2000, AU · Adelaide, SA 5000, AU · Melbourne, VIC 3000, AU · Canberra, NSW 2601, AU · Parramatta, New South Wales 2150, AU
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