Customer Service & Support Jobs in Melbourne, Australia (Now Hiring) — 2,561 open

Job Description:

• Permanent Part Time | 24 hours per week

• Fitzroy location

• Must be available to work Thursdays and Fridays

• Join a friendly, experienced and supportive administration team

• Excellent employee benefits including salary packaging

About the Role

An exciting opportunity exists for an experienced Administration Officer to join the Barbara Walker Centre for Pain Management (BWCPM) at St Vincent’s Hospital Melbourne. Working as part of a well-established administration team, you will provide high-quality administrative and reception support to patients, clinicians and other members of the multidisciplinary team. This is a varied and busy role where you will be an important first point of contact for patients accessing the service. You will be supported by an experienced administration team, with on-the-job training provided to help you succeed in the role. You will provide a broad range of administrative support to the department in accordance with the policies, procedures and values of St Vincent’s Health.

Key responsibilities include:

• Welcome and assist patients attending the Barbara Walker Centre for Pain Management.

• Provide professional, compassionate and efficient reception services.

• Respond to patient enquiries in person and over the phone with empathy and professionalism.

• Coordinate appointment bookings and manage patient waiting lists.

• Accurately enter and maintain patient information across multiple data management systems.

• Complete Medicare billing and reconciliation processes.

• Provide general administrative support to clinical and support staff.

• Maintain an organised and welcoming reception environment.

• Work collaboratively with the broader administration and multidisciplinary teams.

• Report to the Administration Team Leader.

Classification: HS2–HS21 ($66,768.00 –$73,811.92 per annum).

Your Contribution

To be successful in this role, you will bring:

• Year 12 or equivalent levels of numeracy and literacy.

• Previous experience working in reception or administration within a busy and complex environment.

• Strong computer literacy and confidence working across multiple systems.

• Excellent communication and interpersonal skills.

• A professional telephone manner and a compassionate approach to patient care.

• Strong organisational skills with the ability to prioritise and manage multiple tasks.

• Excellent attention to detail and accuracy.

• The ability to work collaboratively as part of a busy team.

• A current National Criminal History Check, or willingness to obtain one.

Desirable:

• Previous experience working within a healthcare environment.

• Knowledge of medical terminology.

• Previous experience with Medicare billing and reconciliation.

What We Offer:

• Salary packaging options to increase your take-home pay.

• Access to Fitness Passport, providing an extensive choice of fitness facilities.

• A supportive and collaborative team environment.

• On-the-job training and support from an experienced administration team.

• Opportunities for learning and professional development.

• A culture of continuous improvement.

About the Barbara Walker Centre for Pain Management

The Barbara Walker Centre for Pain Management (BWCPM) is a multidisciplinary service providing specialist assessment and treatment for people experiencing persistent pain. Our interdisciplinary team brings together Medical and Allied Health professionals to address the medical, physical and psychosocial factors that can contribute to persistent pain and its impact on everyday life. The Centre supports a diverse range of patients from across Victoria, including those with complex healthcare needs, and provides treatment through both individual and group-based programs. BWCPM is accredited as a Tier 1 ANZCA Faculty of Pain Medicine training centre and forms part of the Health Independence Programs (HIP) at St Vincent’s Hospital Melbourne.

Working at St Vincent’s

St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service providing a diverse range of adult clinical services. Our work is guided by our values of Compassion, Justice, Integrity and Excellence.

Application

Please attach your resume and cover letter to your application. Shortlisting for this position will commence immediately. We encourage you to apply promptly, as the advertisement may close early should a suitable applicant be sourced.

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission, and diversity reflects the community we serve. Please visit our website for further information regarding Aboriginal and Torres Strait Islander employment at SVHM.

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine-preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations, including influenza vaccination. This position is subject to applicable Victorian Government vaccination requirements. Successful applicants must meet any requirements relevant to the position. Please contact us if you would like further information.

Closing Date:

26 August 2026 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct