Melbourne, Victoria, Australia · Hybrid
Work at the intersection of operations, data and technologyInvestigate complex issues, uncover root causes and drive remediation outcomes12 month contract with one of Australia's leading super funds About US UniSuper is …
Skills: Root Cause Analysis, Data Analysis, SQL, Stakeholder Management, Incident Resolution
Melbourne, Victoria, Australia · On-site
ABOUT THE ROLE We’re on the lookout for an energetic Part Time Sales Assistant to join our crew at our Chadstone store! You’ll be the first point of contact for our customers, bringing that Jay Jays vibe and style to lif…
Skills: Customer Service, Sales, Visual Merchandising, Inventory Management, Loss Prevention
Melbourne, Victoria, Australia · Hybrid
$116k–$141k/yr
About Us 'Safe journeys, every time'. This is what we strive for at Safe Transport Victoria (ST Vic). As the safety regulator for commercial passenger vehicles, buses and maritime, what we do impacts the everyday lives o…
Skills: Team Leadership, Customer Service Operations, Performance Management, Coaching and Mentoring, Data Analysis
Melbourne, Victoria, Australia · On-site
ABOUT THE ROLE We’re on the lookout for an energetic Casual Sales Assistant to join our crew at our Chadstone store! You’ll be the first point of contact for our customers, bringing that Jay Jays vibe and style to life. …
Skills: Customer Service, Sales, Visual Merchandising, Inventory Management, Loss Prevention
Melbourne, Victoria, Australia · On-site
$58k–$65k/yr
Job Description: Fitzroy location x2 Part time, permanent positions available Friendly and supportive team environment About the Role The Patient Services Clerk (PSC) provides crucial administrative support and reception…
Skills: Customer Service, Administrative Support, Patient Records Management, Communication Skills, Problem Solving
Melbourne, Victoria, Australia · On-site
Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster: Monday - Friday 10am-3pm (25 hours per week) Do work that matters As the public face of CommBank…
Skills: Customer Service, Financial Services, Communication Skills, Problem Solving, Digital Banking
Melbourne, Victoria, Australia · On-site
$26/hr–$53/hr
bp Greenvale Join a global retail company that's shaping a brighter future for all. At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 mil…
Skills: Interpersonal Skills, Customer Connection, Prioritization, Sales Conversion, Emergency Response
Melbourne, Victoria, Australia · On-site
Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions. We’re looking for a vibrant and motivated Casual Retai…
Skills: Customer Service, Technical Support, Problem Solving, Conflict Resolution, Empathy
Melbourne, Victoria, Australia · On-site
Obsessed with 4WD and the power of serious lighting upgrades? Do words like lightbars, spotties, driving lights, camp lighting, plug‑and‑play harnesses and lumen output get you fired up? Are you the go-to in your crew fo…
Skills: Customer Service, Parts Interpretation, Retail Sales, Trade Sales, Automotive Knowledge
Melbourne, Victoria, Australia · On-site
LGT Wealth Management was formed around a clear and uncompromising vision – to bring global best practice in building institutional quality investment portfolios to Australian clients. With a shared passion for building …
Skills: Corporate Reception, Front-of-House Management, Client Relationship Management, Administrative Support, Meeting Coordination
Melbourne, Victoria, Australia · On-site
AGCO (ANZ & ESEA) is part of one of the world’s leading agricultural machinery companies. Behind trusted brands including Fendt®, Massey Ferguson®, PTx and Valtra®, we’re passionate about delivering sustainable, high-tec…
Skills: Dealer Partnership Management, Commercial Performance Driving, Salesforce, Business Planning, Performance Improvement
Melbourne, Victoria, Australia · Hybrid
Job Description: Why join DXC Technology DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platf…
Skills: People Management, Claims Management, Workers Compensation, Self-Insurance Frameworks, Case Management
Melbourne, Victoria, Australia · On-site
Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time. Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing sol…
Skills: Office Administration, Customer Service, Scheduling, Medicare Billing, NDIS Processing
Melbourne, Victoria, Australia · On-site
Mirvac is a brand that creates and curates better experiences. We are more than developers or builders – we are visionaries, and our ability to see the world differently drives us to be bold, embrace innovation and diver…
Skills: Customer Experience, Asset Management, Hospitality, Stakeholder Engagement, Conflict Resolution
Melbourne, Victoria, Australia · On-site
LGT Wealth Management was formed around a clear and uncompromising vision – to bring global best practice in building institutional quality investment portfolios to Australian clients. With a shared passion for building …
Skills: Corporate Reception, Front-of-house Management, Communication Skills, Microsoft Word, Microsoft Excel
Melbourne, Victoria, Australia · On-site
At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to…
Skills: Rostering, Staff Recruitment, Onboarding, Customer Service, Sales Conversion
Melbourne, Victoria, Australia · On-site
Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team: Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name…
Skills: Customer Service, Stock Management, Point Of Sale, Communication, Interpersonal Skills
Melbourne, Victoria, Australia · On-site
Turn Energy into Community - Lead World-Class Classes That Keep Members Moving The Opportunity As Group Fitness Manager at Fitness First, you’ll be the driving force behind one of the most energising parts of the club. Y…
Skills: Team Leadership, Timetable Design, Instructor Coaching, Payroll Administration, Rostering
Melbourne, Victoria, Australia · On-site
ISS IS A PLACE TO BE YOU We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influ…
Skills: Service Delivery, Facilities Management, HSE Leadership, Contract Management, Client Relationship Management
Melbourne, Victoria, Australia · On-site
MECCA Aesthetica at Bourke Street is a destination for advanced, results-driven skin treatments, built on the conviction that great skin is a system, not a single service. Housed within an intimate, retreat-like space de…
Skills: Clinic Management, Dermal Therapy, Staff Coaching, Operational Efficiency, Roster Optimisation
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Investigate complex member incidents and operational issues to uncover root causes and drive remediation outcomes. Collaborate across business and technology teams to implement control improvements and ensure members are restored to the correct position.
Requires strong experience in superannuation or complex financial services with proven capability in data analysis and SQL. Must be able to navigate enterprise system data structures and translate technical findings into business outcomes.
About US
UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia’s largest super funds, the work you’ll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you.
Our Service & Experience division is recognised for performance excellence and for shaping the future of retirement for our members every day. As we continue to grow, so do the opportunities for you to challenge yourself, develop new skills, and make a real impact. Within this role your ideas are valued, your ambition is celebrated and your work genuinely matters.
The opportunity
This is a 12 month max-term opportunity to join UniSuper's Issue Resolution team within Service & Experience Risk, where you'll play a key role in resolving member incidents and complex operational issues that impact our members.
Working across business and technology teams, you'll take ownership of investigations from initial analysis through to remediation, control improvements and final reporting. You'll perform deep-dive assessments to uncover root causes, analyse complex datasets and lead remediation activities to ensure members are restored to the correct position.
This role sits at the intersection of risk, data and technology. You'll investigate complex member incidents by analysing underlying system data, understanding how information flows through core financial platforms and partnering with the business teams to implement effective remediation solutions.
In addition, you will:
About you
We're looking for someone who thrives in a fast-paced environment and enjoys solving complex incidents. You're naturally curious, analytical and persistent in getting to the root cause of an issue, particularly where data, systems and business processes intersect.
You bring strong stakeholder management skills and can confidently engage with both business and technology teams to build a common understanding of issues, risks and solutions. Comfortable working through ambiguity and managing competing priorities, you enjoy collaborating across teams to deliver practical outcomes.
Importantly, you have experience working with complex financial services platforms and understand how data is structured and flows through enterprise systems. You're comfortable investigating issues beyond the front-end user experience, analysing underlying data structures and partnering with technology teams to identify root causes and remediation solutions.
To be successful in this role, you will bring:
Why Join Us
UniSuper is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us. These include access to a range of health and wellbeing programs and a culture that values diversity and inclusion.
UniSuper believes that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office.
It should go without saying, but at UniSuper, we value and celebrate diversity and inclusion. We believe that a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don’t meet all the requirements.
Think Great. Create Great
UniSuper is one of Australia’s largest superannuation funds and is run for the benefit of its members.
UniSuper is one of Australia’s largest superannuation funds and is run for the benefit of its members. For over forty years, UniSuper has been managing super for people employed in the higher education and research sector, and as of 2021 opened the fund to all Australians. UniSuper currently invests approximately $158 billion on behalf of approximately 670,000 members^. ^As at 30 June 2025.
Offices: 385 Bourke St, Melbourne, VIC 3000, AU
There are currently 1,049 open customer service & support positions in Melbourne, Australia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Endeavour Group, Accor, Marriott International Hotels, Inc., Guzman y Gomez Mexican Kitchen, ALDI International Services SE & Co. oHG, among others. Browse the listings above to see every active employer.
Yes — 240 of the 1049 open customer service & support positions offer remote or hybrid work (16 remote, 224 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
