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Full-time
high school, bachelor degree
Posted 8h ago
Apply by Aug 31
~40 hrs/week
Responsibilities
The Service Platform Specialist will lead the implementation and sustainability of the Maximo Service Platform, acting as a key resource for change management and end-user training. They will coordinate project activities, manage system access, and ensure local business processes align with global standards.
Requirements
Candidates should have at least one year of experience in an administrative or system-focused role, with a high school diploma or equivalent. Proficiency in English, strong organizational skills, and familiarity with ERP or EHS management systems are required.
Full job description
At Sandvik, we are committed to teamwork and believe in the power of developing ideas and solutions together. We leverage our shared passion, diversity, open-mindedness, and cooperative spirit to shape the future of our industry and, with it, the path of your career. Now we are looking for someone with a passion for their trade and a strong focus on customer satisfaction to take this role forward.
We are seeking a Service Platform Specialist / Key Super User to be based in UB Head Office:
JOB PURPOSE:
This role plays a critical part in ensuring the successful implementation and sustainability of the Maximo Service Platform Program. The Key Super User will act as a key resource for change management, communication, and training throughout the project lifecycle and post go-live phase.
MAIN RESPONSIBILITES:
Provide essential local sales area knowledge and context for project activities.
Actively participate in project implementation, contributing to gap analysis and following up on gap closure actions.
Lead and coordinate project activities, including preparation for business process testing (BPT) and end user training.
Drive communication and marketing initiatives in their sales area while supporting global change efforts.
Serve as key communicator, ensuring that relevant project updates and activities are effectively shared with end users.
Continuously work with local change champion to ensure smooth adaptation and sustainability of change.
Initiate and support both global and local change activities throughout the project life cycle.
Maintain and update the end user training list for configuration and reference.
Serve as primary resource for delivering all service platforms and end user training after go-live date.
Review and provide feedback on training material and ensure they meet the needs of sales area.
Participate in BPT to ensure the system meets business needs and support training development.
Approve system access request and manage any integration doc. connect. Errors.
Oversee update of locally translated materials to ensure they aligned with global standard and local requirement.
Collaboration with other Business Line
As the matrix organization you will be collaborating with many people within Sandvik in both global and SEA regions, including Business Line Managers and Territory Manager.
Direct report to Local Project Manager / Service Manager and indirect report to Service. Superintendent, CSS Supervisor, and Inventory & Pricing Manager in Mongolia.
Coordinating closely with end-user personnel to ensure accurate implementation and adaptation.
Collaboration with Administration Service to ensure timely resolution of technical issues and smooth coordination of service activities.
Provide adequate resources, policies, and systems to support EHS performance and continual improvement.
Foster a culture of accountability and continuous improvement across all levels to drive sustainable EHS performance.
Regularly review EHS performance metrics and lead improvement initiatives based on trends, audits, and incidents.
Ensure effective communication of EHS priorities and expectations to all employees, contractors, and stakeholders.
Demonstrate exemplary EHS behavior and ensure the organization complies with Sandvik global EHS Policy, ISO 14001/45001, and SMKP requirements.
Empower all employees to stop and report any work that appears unsafe or could cause harm, without fear of retaliation.
Your profile
High school or equivalent experience. Bachelor’s degree in relevant field with having post-secondary education/training in business or supply chain discipline would be an advantage.
More than 1 year of experience in administrator environment, specifically system admin or other relevant roles.
Prior exposure to ERP, WMS, TMS and EHS management systems (experience with Aurora and DI is an advantage).
Proficient skill in English with written and verbal communication skills.
Has good understanding of local SA business.
Strong attention to detail with organizers and time management skills.
Can-Do attitude.
Ability to travel regionally or stationed on site.
Has experience of understanding working with change.
Able to plan to work outside normal office hours (during project roll out).
Willingness to deliver training
Only shortlisted candidates will be contacted for interview
Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2024, the Sandvik Group had approximately 41,000 employees, sales in more than 150 countries and revenues of about SEK 123 billion.
Offices: Kungsbron 1, Section G, floor 6, Stockholm, Stockholm 111 22, SE · Pihtisulunkatu 9, Tampere, West and Inner Finland 33330, FI · Via Varesina, 184, Milan, Lomb. 20156, IT · Qantas Dr, Brisbane, QLD 4008, AU · Vahdontie 19, Turku, Southwest Finland 20360, FI
Tools for metal cuttingmachinery and tools for rock excavationstainless materialsspecial alloysmetallic and ceramic resistance materials as well as process systemsminingEngineeringand industrial digitizationMachinery ManufacturingBuilding Material
Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2024, the Sandvik Group had approximately 41,000 employees, sales in more than 150 countries and revenues of about SEK 123 billion.
Offices: Kungsbron 1, Section G, floor 6, Stockholm, Stockholm 111 22, SE · Pihtisulunkatu 9, Tampere, West and Inner Finland 33330, FI · Via Varesina, 184, Milan, Lomb. 20156, IT · Qantas Dr, Brisbane, QLD 4008, AU · Vahdontie 19, Turku, Southwest Finland 20360, FI
Tools for metal cuttingmachinery and tools for rock excavationstainless materialsspecial alloysmetallic and ceramic resistance materials as well as process systemsminingEngineeringand industrial digitizationMachinery ManufacturingBuilding Material