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Seattle, Washington, United States • On-site
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Provides administrative and clinical support to patients and staff, including coordinating services and managing patient records. Responsible for patient check-in, insurance processing, and providing education on reproductive health services.
Requires a high school diploma and one to two years of experience in a medical setting. Preferred candidates have experience with reproductive healthcare and knowledge of EHR systems.
Why Planned Parenthood?
Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.
In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.
About our Medical Receptionist position
Under the supervision and direction of the Health Center Manager, provides support to patients and co-workers by performing, with accuracy and timeliness, a variety of clinical and administrative tasks in different areas of the health center.
What will you be doing!
Responding to patient requests and coordinating services. Answering questions, providing patient education and referrals. Providing excellent customer service to patients and co-workers. Assisting with keeping appointments on time and optimizing the flow. Performing all front office responsibilities as required by the health center.
Key Responsibilities:
Assisting patients by responding to requests and coordinating services from appropriate personnel or departments as needed.
Establishes and prepares documents for patient records and patient services; completes patient insurance information and enters visit data into affiliate systems.
Provides non-judgmental, client-centered care, and provides accurate information by answering questions and providing appropriate resources.
Utilizes comprehensive knowledge of birth control methods and reproductive health services to provide patient education. Provides Planned Parenthood Patient Education Sheets (PES) and Informed Consent Forms (ICF) and offers Planned Parenthood services or community resources for identified patient needs.
Provides patients and co-workers with excellent customer service in all interactions and tasks. Utilizes service recovery when appropriate and seeks assistance from co-workers or the health center manager to ensure resolution.
Completing all functions of patient check-in including income screening, explanation of funding, and payment options. Explaining the different types of coverage or funding available to the patient and refers patients for assistance with health care insurance sign up when appropriate.
Optimizes patient satisfaction and efficient use of provider time by providing patient education appropriate to each type of visit.
Keeps appointments on schedule through ongoing communication with the PCTL, the clinician and the health center manager.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Records and collects patient payments and solicits donations. Follows organizational guidelines to improve collections and minimize uncompensated care.
Acts as a resource for other staff members, supports and participates in ongoing learning and development of the staff team in the health center.
Maintains safe and clean working environment by adhering to and complying with infection and exposure control procedures; OSHA, WISHA, CLIA, PPFA, and affiliate policies and procedures.
Minimum Qualifications:
High school diploma
One to two years’ experience in a medical setting.
Travel to other health centers.
Preferred Qualifications:
Experience with reproductive healthcare in a clinical office or hospital setting with knowledge of EHR.
Salary Range:
$21.30 - $26.47 hourly
Position Type:
Full-time – Mon - Friday
This is a union role – United Food and Commercial Workers 3000
Benefits Eligibility:
This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to [email protected].
Other Information:
All new hires are strongly recommended to have the COVID-19 vaccination, including boosters. All new hires hired between September and April must present proof of receiving a current flu shot.
What we expect from you.
Our commitment to diversity:
At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.
Equal Employment Opportunity
PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law.
Exceptional healthcare supporting sexual health, wellness, and reproductive freedom - without judgment, fear or fail.
Planned Parenthood Great Northwest, Hawai'i, Alaska, Indiana, Kentucky (PPGNHAIK) is always looking for passionate, experienced health care providers and individuals to join our team across our centers in Western Washington, Alaska, Hawai'i, Idaho, Indiana and Kentucky to assist in our mission of advocating, educating, and providing exceptional healthcare supporting sexual health, wellness, and reproductive freedom—without judgment, without fear, without fail.. In each of our health centers, PPGNHAIK offers confidential, non-judgmental healthcare to all regardless of income, insurance, or immigration status. Our experienced and caring medical staff gives each client compassionate care, accurate information, and personal attention. We provide a full range of reproductive health services including affordable birth control, lifesaving cancer screenings, testing and treatment of STDs, vasectomies, and abortion services. In some locations, we also provide limited primary care health services. We are proud to have nationally recognized age-appropriate sex education presentations & programs tailored to meet the diverse needs of the communities we serve. At PPGNHAIK, we are always looking for qualified Medical and Administrative Professionals across all of our locations. If you are interested in applying to any of our current positions, you can find all open job and volunteer opportunities here: https://www.plannedparenthood.org/planned-parenthood-great-northwest-hawaii-alaska-indiana-kentuck/get-involved/jobs-volunteering Specialties: Family Planning, Reproductive Health Services, Comprehensive Sex Education, Advocacy and LGBTQ health services, trainings, and workshops
Offices: 2001 E Madison Street, Seattle, WA 98122, US
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