Krakow, Lesser Poland Voivodeship, Poland · On-site
IAG GBS Poland sp. z o.o.Full time IAG GBS (Global Business Services) a part of International Airlines Group (IAG).IAG is one of the world’s largest airline groups with 600+ aircraft carrying more than 122 million custom…
Skills: Service management, Performance management, Governance, Stakeholder management, Financial acumen
Harju County, Estonia · Hybrid
Location: Harjumaa, Harju, Estonia Job ID: R0138545 Date Posted: 2026-07-30 Company Name: HITACHI ENERGY ESTONIA AS Profession (Job Category): Communications & Corporate Affairs Job Schedule: Full time Remote: No Job Des…
Skills: Knowledge management, Process documentation, Business analysis, Continuous improvement, Process mapping
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
The Real Estate Transaction Manager oversees the end-to-end purchase and leasing lifecycles for real estate outside of the Americas (North and South America). Responsibilities include translating business requirements in…
Skills: Real Estate Transaction Management, Lease Negotiation, Financial Modeling, Portfolio Strategy, Contract Drafting
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the wo…
Skills: Accounts Receivable, Financial Reporting, Account Reconciliation, Cash Application, SAP
Krakow, Lesser Poland Voivodeship, Poland · On-site
Currently we are looking for: TALENT ACQUISITION SPECIALIST (m/k) Location: Opolska, Kraków Purpose of the position: Supporting recruitment activities across Germany and selected European markets by assisting with sourci…
Skills: Talent acquisition, Full-cycle recruiting, Sourcing, Candidate outreach, Recruitment administration
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
Overview Connecting clients to markets – and talent to opportunity. With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six c…
Skills: Payroll processing, Polish labor law, German labor law, EMEA payroll, Excel
Krakow, Lesser Poland Voivodeship, Poland · On-site
Grupa MOL to zintegrowany, międzynarodowy koncern energetyczny z Europy Środkowo-Wschodniej z siedzibą w Budapeszcie na Węgrzech, z ponad 100-letnim doświadczeniem w sektorach: naftowym, gazowym, petrochemicznym i detali…
Skills: Sales support, Customer service, Order processing, Invoicing, Logistics coordination
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
$7k–$9k/mo
Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to i…
Skills: Procurement, Supply Chain Management, SAP, Microsoft Excel, Microsoft Word
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the wo…
Skills: Procurement, Logistics, SAP, Excel, Turkish Language
Krakow, Lesser Poland Voivodeship, Poland · On-site
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be …
Skills: Data Validation, Spend Analysis, Microsoft Excel, Analytical Thinking, Savings Reporting
Krakow, Lesser Poland Voivodeship, Poland · On-site
W ramach współpracy: • umawiasz telefonicznie spotkania z klientami Banku, • wpisujesz umówione spotkania do kalendarza doradców Banku, w przeznaczonych do tego systemach informatycznych, • dbasz o dobre relacje z klient…
Skills: Customer Service, Telephone Communication, Appointment Scheduling, Computer Literacy, Stress Management
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
At Amentum, we're not just solving problems — we're engineering the future. Our team is driven by an unyielding commitment to innovation, integrity, and collaboration, tackling some of the most significant challenges in …
Skills: Payroll processing, Payroll audits, Reporting, Customer service, Microsoft Excel
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
Who we are looking for: We are looking for an experienced, proactive, and self-driven professional to join our European Shareholder Services team, part of the Investment Operations function responsible for enabling commu…
Skills: Investment operations, Transfer agency, Middle office, Collateral operations, Quality control
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our busin…
Skills: Transfer Agency, AML/KYC, Investor Services, Fund Administration, Operational Risk Control
Krakow, Lesser Poland Voivodeship, Poland · On-site
ABOUT NUMA Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartme…
Skills: Hospitality operations, Housekeeping management, Maintenance coordination, Guest relations, Problem solving
Krakow, Lesser Poland Voivodeship, Poland · Remote OK
The Team collaborates closely with the Danish Teams consisting of brokers and consultants. We provide support in administrating client’s policies throughout the year and helping them make the best decisions! Our of…
Skills: Danish language, English language, Administrative support, Insurance policy administration, Data validation
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
$80k–$90k/yr
We are seeking a highly analytical and detail-oriented Junior Travel & Expense Auditor who can think beyond standard procedures to identify discrepancies, improve processes, and ensure financial integrity. This role requ…
Skills: Analytical Skills, Problem Solving, Attention To Detail, Organizational Skills, Microsoft Excel
Krakow, Lesser Poland Voivodeship, Poland · On-site
Why Join Xceedance? Xceedance offers the best of both worlds: the stability of a successful global organization and the energy of a company entering an exciting new phase of growth. Backed by significant investment and a…
Skills: Analytical skills, Problem-solving, Attention to detail, Excel, Financial analysis
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
Specialist - HRO - Payroll & Benefits Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re …
Skills: Global Payroll, Incentive Compensation, Payroll Management, Payroll Processing, Payroll Taxes
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
Job Description Summary Key Responsibilities: Work Performance Perform payments processes that include [but are not limited to]: payments preparation, accounting documents processing and preparation of daily cash balance…
Skills: Payments Processing, Accounting Documentation, Internal Controls, Cash Balance Preparation, Banking Operations
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The Service Management Lead acts as the primary point of contact for BPO performance management and governance, connecting business stakeholders with service providers. The role focuses on driving service excellence, identifying process improvements, and ensuring high-quality delivery across finance and business operations.
Candidates must hold a Master's degree in Finance, Economics, Legal, or a related field and possess strong business and financial acumen. Proficiency in English, advanced MS Excel skills, and experience in performance management or service delivery are required.
Purpose of the role
The Service Management Lead acts as the single point of contact for BPO performance management and governance, connecting business stakeholders, BPOs, and senior management. This role drives service excellence by overseeing processes, identifying opportunities for improvement, and ensuring stakeholder needs are met. Focused on delivering consistent, high-quality service, the position supports strong collaboration and alignment across Finance Services and Business Operations.Responsibilities
Support service relationships with designated BPOs, OpCos, and Business Operations.
Lead BPO performance management and governance.
Proactively communicate with stakeholders, organize and lead regular service reviews and conference calls.
Conduct satisfaction surveys, present results, and facilitate improvement plans.
Provide comprehensive service performance metrics to stakeholders.
Identify areas for improvement and contribute to projects and initiatives related to performance management, stakeholder satisfaction, and governance.
Maintain up-to-date administrative documentation as per GBS policies and coordinate contract documentation
Ensure data quality in key systems, develop and document processes, and support ongoing maintenance and data integrity.
Drive efficiency through process re-definition and recommend new process structures.
Initiate, plan, and direct major and innovative projects; participate in cross-functional and strategic, organization-wide projects.
Resolve data-collecting issues and create or rebuild data structures as needed.
Identify and address areas of poor or inadequate performance, escalate appropriately, and recommend remedial actions.
Flexibility to address and take ownership of new requests as per business requirements
Required Skills, Qualifications & Experience:
Qualifications:
MS degree in Finance, Economics, Legal, or related fields
Skills:
Strong business, procurement, and financial acumen
Strong negotiation and influencing skills
Excellent stakeholder management, communication, and interpersonal skills
Excellent business analytical skills and commercial awareness
Ability to handle difficult situations and escalations
Ability to prioritize and maintain focus in ambiguity and change
Commitment to a service-led culture and process improvement
Excellent written and spoken English
Advanced MS Excel skills; proficiency in MS Word and PowerPoint
Knowledge of Canva or other creative tools is a plus
Experience:
Finance process knowledge, preferably in an international company
Experience working in environments of change
Experience monitoring and reporting performance management indicators
Good understanding of corporate compliance & controls standards
Experience in Service and Supplier Management (a plus)
Working proficiency in data processing, validation, and reporting tools (e.g., SQL, Power BI, Tableau)
What we offer:
The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry.
The opportunity to work in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension and performance bonuses.
We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
IAG GBS is part of International Airlines Group (IAG), one of the world’s leading airline groups.
IAG GBS (Global Business Services) is part of International Airlines Group (IAG), one of the world’s leading airline groups, and the parent company of airline brands including British Airways, Iberia, Vueling, Aer Lingus, and LEVEL. IAG’s business model is unique. It is based on a light structure at the centre, with agile, empowered, and focused airline operating companies accountable for results, and a central platform providing a competitive advantage through scale and world-class expertise. As a key part of this central platform, we drive innovation, efficiency and simplicity across finance, procurement, technology, airline services, and group-wide systems across IAG. We are a knowledge-creation organisation, and we enable the Group to be at the forefront of innovation and sustainability, driving the future of the aviation industry.
Offices: Opolska 114, Krakow, PL · Waterside (HCA2) P.O.Box 365, Harmondsworth, Middlesex UB7 0GB, United Kingdom, London, Middlesex UB7 0GB, GB · Barcelona, ES · Madrid, ES · Dublin, IE
There are currently 331 open administrative positions in Krakow, Poland listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Aon, Capgemini, Brown Brothers Harriman, Ecolab, Hitachi Energy, among others. Browse the listings above to see every active employer.
Yes — 241 of the 331 open administrative positions offer remote or hybrid work (19 remote, 222 hybrid).
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