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Consulting Jobs in Krakow, Poland (Now Hiring) — 246 open

Mercier Consultancy logoMercier Consultancy

Polish Speaking Customer Service Agent - Work In Sofia, Bulgaria

Krakow, Lesser Poland Voivodeship, Poland · On-site

Entry level

Polish Speaking Customer Service AgentAbout Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional m…

Skills: Polish Fluency, English Proficiency, Customer Support, CRM Proficiency, Interpersonal Communication

KONE logoKONE

Communications Manager, Eastern Europe and Mediterranean (he/she)

Sofia, Sofia-City, Bulgaria · On-site

Senior

Are you passionate about communication, have experience from working in a global, matrix organization, and look for an opportunity to work in a world leading company with colleagues across 16 countries in Eastern Europe …

Skills: Internal Communications, External Communications, Crisis Management, Stakeholder Management, Media Relations

Rolls-Royce logoRolls-Royce

Service Improvement Lead

Krakow, Lesser Poland Voivodeship, Poland · Hybrid

Senior$350M raised

Job Description Service Improvement Leads Full time / Hybrid Cracow, Poland Why join Rolls-Royce? At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always b…

Skills: Lean Six Sigma, Source to Pay, Operational Excellence, Continuous Improvement, Data Analysis

Akamai Technologies logoAkamai Technologies

Technical Project Manager II

Krakow, Lesser Poland Voivodeship, Poland · Remote OK

Senior$5.2B raised

Would you like to work with cutting-edge Web and API security technology? Would you like to protect the digital experiences of millions? Join our prestigious Professional Services team Our Professional Services team work…

Skills: API Security, Technical Project Management, Cloud Service Deployment, HTTP, DNS

Aon logoAon

Consultant – Asset Valuation & Risk Control Engineering

Krakow, Lesser Poland Voivodeship, Poland · On-site

Mid level$1.9B raised

The position combines technical engineering understanding, analytical capability, and data-driven valuation support, while also enabling stronger integration between risk engineering and valuation disciplines across EMEA…

Skills: Asset Valuation, Construction Cost Estimating, Risk Engineering, Technical Insurance Consulting, Data Analysis

ÅF logoÅF

Geotechnical Designer (for projects in Sweden)

Krakow, Lesser Poland Voivodeship, Poland · Hybrid

Senior+

Company Description AFRY provides engineering, design, digital and advisory services to accelerate the transition towards a sustainable society. AFRY employs over 18,000 professionals in more than 50 countries. Net sales…

Skills: Geotechnical Design, Sheet Pile Walls, Retaining Structures, Soft Clay Analysis, Eurocode

GFT Technologies logoGFT Technologies

[STAFF AUG] AMS with IBM iSeries & ILE RPG - L4 - Kraków - HSBC (TH&SUB)

Krakow, Lesser Poland Voivodeship, Poland · Hybrid

$125/hr–$160/hr

Senior

Type of contract: B2B contract Salary range: 125-160 PLN/H What will you do? You will join an Agile engineering team within Wealth Management, supporting and evolving a business-critical platform for UK discretionary inv…

Skills: IBM iSeries, ILE RPG, Application Support, Agile, System Analysis

PwC logoPwC

Płatne Praktyki | Intelligent Process Automation Business Analyst

Krakow, Lesser Poland Voivodeship, Poland · Hybrid

Entry level

Job Description & Summary W PwC Digital&IPA tworzymy innowacyjne aplikacje i dostarczamy w oparciu o dane analizy, łącząc wiedzę z zakresu inżynierii oprogramowania z zaawansowaną analizą danych, w tym aplikacjami GenAI.…

Skills: Business Analysis, Requirements Gathering, Algorithm Design, Low Code/No Code Platforms, AI Tools

GT logoGT

Analytics Service Transition Manager | Asahi

Krakow, Lesser Poland Voivodeship, Poland · Remote OK

Senior

GT was founded in 2019 by a former Apple, Nest, and Google executive. GT’s mission is to connect the world’s best talent with product careers offered by high-growth companies in the UK, USA, Canada, Germany, and the Neth…

Skills: Programme Management, Transition Management, Stakeholder Management, Cross-functional Coordination, Service Management

GFT Technologies logoGFT Technologies

[STAFF AUG] AMS with IBM iSeries & ILE RPG - L4 - Kraków - HSBC (TH&SUB)

Krakow, Lesser Poland Voivodeship, Poland · Hybrid

$125/hr–$160/hr

Senior

Type of contract: B2B contract Salary range: 125-160 PLN/H What will you do? You will join an Agile engineering team within Wealth Management, supporting and evolving a business-critical platform for UK discretionary inv…

Skills: IBM iSeries, ILE RPG, Application Support, Agile, System Analysis

FreeBalance logoFreeBalance

Director, Technical Services EMEA

Krakow, Lesser Poland Voivodeship, Poland · Remote OK

Senior+$3M raised

As the Director of Technical Services, you will be responsible for the strategy and execution of technical services by employees of the Services Department in various FreeBalance Customer locations throughout Europe, the…

Skills: Technical Strategy, Project Management, Data Migration, Team Management, System Deployment

Genpact logoGenpact

Sr. Associate - R&C - Financial Crime & Risk Management 5B

Krakow, Lesser Poland Voivodeship, Poland · Hybrid

Mid level$750M raised

Sr. Associate - R&C - Financial Crime & Risk Management Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesse…

Skills: Anti-Money Laundering (AML), Enterprise Risk Management (ERM), Fraud Management, Internal Auditing, Regulatory Compliance Management

Capgemini logoCapgemini

Senior Business Analyst

Krakow, Lesser Poland Voivodeship, Poland · Hybrid

Senior$5.7B raised

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and …

Skills: Business Analysis, Agile Methodologies, Software Delivery Life Cycle, Requirements Analysis, User Story Creation

Cisco logoCisco

Experience Design Strategist

Krakow, Lesser Poland Voivodeship, Poland · On-site

Senior$3M raised

Job Description: Experience Design Strategist (AI-Enabled Change) About the Role As a Experience Design Strategist embedded in People & Communities (P&C) change initiatives, you design how people build the knowledge, ski…

Skills: Experience Design, AI-Enabled Learning, Change Management, Instructional Strategy, Performance Consulting

Galderma logoGalderma

Senior Manager of Service Integration & Management (SIAM)

Krakow, Lesser Poland Voivodeship, Poland · Hybrid

Senior$9.9B raised

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum…

Skills: Service Integration & Management, ITIL Framework, SIAM Principles, Multi-supplier Service Models, Stakeholder Management

PwC logoPwC

Płatne praktyki | Enterprise Managed Services

Krakow, Lesser Poland Voivodeship, Poland · Hybrid

Entry level

Job Description & Summary Enterprise Managed Services (EMS) at PwC Poland is experiencing dynamic growth as a key component of our Managed Services Operations. Here, you’ll have the opportunity to make a real impact by s…

Skills: MS Excel, Data Analysis, English Fluency, Analytical Skills, Attention To Detail

TTEC logoTTEC

Social Marketing Sales Representative - Arabic/English

Krakow, Lesser Poland Voivodeship, Poland · On-site

Mid level$1.6B raised

انضم إلى TTEC حيث تجد قدراتك في المكان الذي تستحقه ضمن بيئة عمل حازت على العديد من الجوائز. بصفتك ممثل مبيعات التسويق عبر وسائل التواصل الاجتماعي – ألماني/إنجليزي، والعمل سيكون من مقر الشركة في كراكوف، بولندا، ستكون جزءً…

Skills: Outbound Sales, Consultative Selling, Relationship Management, Campaign Optimization, Data Analysis

Percepta logoPercepta

Social Marketing Sales Representative - Arabic/English

Krakow, Lesser Poland Voivodeship, Poland · On-site

Mid level

انضم إلى TTEC حيث تجد قدراتك في المكان الذي تستحقه ضمن بيئة عمل حازت على العديد من الجوائز. بصفتك ممثل مبيعات التسويق عبر وسائل التواصل الاجتماعي – ألماني/إنجليزي، والعمل سيكون من مقر الشركة في كراكوف، بولندا، ستكون جزءً…

Skills: Consultative Selling, Outbound Sales, Relationship Management, Campaign Optimization, Data Analysis

Aon logoAon

Executive Assistant - late shift

Krakow, Lesser Poland Voivodeship, Poland · Hybrid

Entry level$1.9B raised

Executive Assistant - Late Shift The main responsibility of Executive Assistant will be providing administrative support to Business Leaders across locations and Solution Lines. Our office is located in Cracow and we off…

Skills: Administrative Support, Diary Management, Travel Planning, Expense Submission, Document Production

Miratech logoMiratech

Senior Full Stack Developer (Java, Angular)

Krakow, Lesser Poland Voivodeship, Poland · Remote OK

Senior

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for so…

Skills: Java, Angular, Spring Framework, Quarkus, Microservices

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Showing 1–20 of 246

Mercier Consultancy logo

Polish Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy

Krakow, Lesser Poland Voivodeship, Poland • On-site

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Entry level

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  • Full-time
  • Competitive Monthly Salary, Fully Paid Training, Comprehensive Health Insurance, Fully Paid Relocation Package, Monthly Performance Bonus, Signing Bonus
  • Posted 7h ago
  • ~40 hrs/week

Responsibilities

Provide high-quality customer support to Polish-speaking clients via phone, email, and live chat. Manage customer inquiries and complaints while maintaining accurate records in the CRM system.

Requirements

Applicants must be fluent in Polish, have a good command of English, and possess a valid EU passport. Previous experience in customer care is advantageous but not strictly required.

Full job description

Polish Speaking Customer Service AgentAbout Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a strong track record in placing professionals within customer support services and beyond, we pride ourselves on delivering bespoke staffing solutions that benefit both our clients and our candidates. At Mercier Consultancy Group, your career success is always at the heart of everything we do.

Job Overview

We are thrilled to present an outstanding opportunity for a Polish Speaking Customer Service Agent position in Bulgaria, based on-site in the vibrant and cosmopolitan city of Sofia. This role sits within the Customer Support Services industry and is perfectly suited to motivated, customer-focused individuals who are fluent in Polish and eager to build a rewarding international career. If you are searching for Polish-speaking jobs that combine professional growth with an exciting new lifestyle experience, this is the opportunity you have been waiting for.

Key Responsibilities
  • Deliver high-quality customer support to Polish-speaking clients via phone, email, and live chat channels, ensuring every interaction reflects the highest standards of the Customer Support Services industry.
  • Handle customer enquiries, complaints, and service requests in a professional, empathetic, and timely manner, working to achieve swift and satisfactory resolutions.
  • Accurately log and update customer interactions, case details, and resolutions within the company's CRM system to maintain thorough and reliable records.
  • Collaborate effectively with internal teams and escalate complex or unresolved issues to the appropriate departments when necessary, ensuring seamless customer journeys.
  • Proactively identify opportunities to improve the customer experience and communicate feedback and recurring issues to team leaders and quality assurance teams.
  • Stay fully up to date with product knowledge, service offerings, and internal policies so that all customer-facing communication is accurate and consistent.
  • Meet and exceed defined key performance indicators (KPIs) including customer satisfaction scores, response times, and first-contact resolution rates.
  • Contribute to a positive, supportive, and performance-driven team culture within a fast-paced customer support services environment.
  • Native or fluent Polish language skills, both spoken and written, are essential for this role — all customer communication will be conducted in Polish.
  • A valid EU passport is mandatory for all applicants.
  • A good command of English is required for internal communication and training purposes.
  • Previous experience in customer support services, customer care, or a client-facing role is advantageous, though not strictly required — a positive attitude and willingness to learn are equally valued.
  • Excellent interpersonal and communication skills, with the ability to remain calm, professional, and solution-focused under pressure.
  • Proficiency in basic computer applications and the ability to navigate CRM platforms and support tools with ease.
What We Offer
  • Competitive Monthly Salary reflective of your skills and experience within the Customer Support Services sector.
  • Fully Paid Training provided from day one, equipping you with everything you need to excel in this role.
  • Comprehensive Health Insurance coverage for your peace of mind.
  • Fully Paid Relocation Package including your flight to Sofia, airport transfer, and hotel accommodation to ensure a smooth and stress-free move.
  • Monthly Performance Bonus to reward your dedication and outstanding results.
  • €1,500 Signing Bonus (one-time payment) awarded to all new hires upon joining the team.
  • And Much More — including career development opportunities, a multicultural work environment, and the full support of the Mercier Consultancy Group team.
Life in Bulgaria

Relocating to Bulgaria is an experience that offers far more than a career change — it is a gateway to a rich and diverse European lifestyle. Sofia, the capital of Bulgaria, is a dynamic and modern city that seamlessly blends centuries of history with a thriving contemporary culture, bustling café scene, and a growing international community. Bulgaria enjoys a wonderful climate with warm summers and scenic mountain landscapes just a short drive from the city, offering year-round outdoor adventures including skiing, hiking, and cycling. The cost of living in Bulgaria is among the most affordable in the European Union, allowing you to enjoy an excellent quality of life without compromise.

Bulgaria's culinary scene is a delightful discovery for newcomers, with an abundance of fresh local produce, hearty traditional cuisine, and a growing selection of international restaurants to satisfy every palate. The warmth and hospitality of the Bulgarian people make settling into your new home a genuinely welcoming experience, and the expat community in Sofia continues to grow each year, making it easier than ever to build connections and feel at home. Whether you are drawn to Bulgaria for the career opportunity, the lifestyle, or the adventure of living abroad, you will find that this remarkable country has something special to offer at every turn. For those seeking meaningful jobs in Bulgaria with real relocation support, there has never been a better time to make the move.

How to Apply

Are you ready to take the next step in your career and secure your place in one of the most sought-after Polish-speaking jobs available today? Do not miss your chance to join a world-class team in Sofia and benefit from a fully paid relocation, a generous signing bonus, and the ongoing support of Mercier Consultancy Group. Click Apply Now to submit your application and one of our specialist recruitment consultants will be in touch with you promptly. We look forward to welcoming you to the Mercier Consultancy Group family and helping you make the most of this exciting Polish Speaking Customer Service Agent position in Bulgaria.

Related keywords

Customer Support ServicesCRMKPIsFirst-Contact ResolutionMultilingual TalentBPOCustomer SatisfactionRelocation PackageSofia Bulgaria

About Mercier Consultancy

LinkedInVisit site

Mercier Consultancy - Making Connections - Delivering Results

Industry
Business Consulting and Services
Company size
2-10 employees
LinkedIn followers
18,295
View all jobs at Mercier Consultancy

Frequently asked questions

How many Consulting jobs are open in Krakow, Poland right now?

There are currently 246 open consulting positions in Krakow, Poland listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Consulting roles in Krakow, Poland?

Companies currently hiring include Capgemini, Software Mind, GFT Technologies, ÅF, PwC, among others. Browse the listings above to see every active employer.

Are there remote or hybrid Consulting jobs in Krakow, Poland?

Yes — 200 of the 246 open consulting positions offer remote or hybrid work (59 remote, 141 hybrid).

How do I apply for Consulting jobs in Krakow, Poland?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

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