RINA Consulting (formerly D'Appolonia)Gdansk, Pomeranian Voivodeship, Poland · On-site
RINA is currently recruiting for a Marine North Europe Credit Collection Advisor to join its office in Gdansk within the North Europe Marine Division. Mission This role focuses on managing and maintaining the credit col…
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RINA Consulting (formerly D'Appolonia)
Gdansk, Pomeranian Voivodeship, Poland • On-site
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The role involves managing a customer portfolio to collect outstanding debts through negotiation and proactive communication. You will act as a primary point of contact for resolving payment issues and maintaining accurate documentation of all collection activities.
Candidates should have 1-3 years of experience in credit collection or customer account management. Proficiency in Microsoft Office, CRM systems, and fluency in both English and Polish are required.
RINA is currently recruiting for a Marine North Europe Credit Collection Advisor to join its office in Gdansk within the North Europe Marine Division.
This role focuses on managing and maintaining the credit collection customer portfolio.
#LI-MK1
Customer Contact and Negotiation:
Contact debtors through phone meetings, face-to-face meetings, or other channels to understand their payment status.
Support in negotiating payments and extended payment plans with customers.
Debt Resolution:
Assist customers in determining the best course of action to prevent further debts and address any concerns they may have.
Payment Options:
Minimize objections for payment by suggesting customer-friendly payment options and facilitating arrangements that align with both parties.
Issue Resolution:
Act as the point of reference in case of issues or customer complaints, proactively coordinating with other departments to prevent recurrences.
Account Organization:
Organize and keep track of outstanding debt accounts within the assigned customer portfolio.
Tracing Techniques:
Support in the utilization of various tracing techniques and strategies to collect key information on customers with outstanding debts.
Documentation:
Use RINA template files to keep detailed notes regarding conversations with customers, outcomes of negotiations, and any agreed-upon arrangements.
Data Quality Assurance:
Ensure high data quality of dunning contacts for accounts under own responsibility in the customer master data.
- 1-3 years experience in credit collection, debt recovery, or customer account management is preferred.
- Experience in customer service, sales, or financial advisory roles is an advantage.
- Knowledge of credit collection strategies, debt negotiation techniques, and payment arrangements.
- Familiarity with financial regulations and legal aspects of debt collection.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM systems.
- Fluent English and Polish.
RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.
At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.
This page is no longer in use: please follow RINA to discover our latest projects and to find our open positions.
Offices: Via Cecchi, Genoa, Italy 16145, IT
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