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Consulting Jobs in Łódź, Poland (Now Hiring) — 59 open

Mercier Consultancy logoMercier Consultancy

Polish Speaking Customer Service Agent - Work In Sofia, Bulgaria

Łódź, Łódź Voivodeship, Poland · On-site

Entry level

Polish Speaking Customer Service AgentAbout Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional m…

Skills: Polish Fluency, English Proficiency, Customer Support, CRM Proficiency, Interpersonal Communication

ÅF logoÅF

Geotechnical Designer (for projects in Sweden)

Łódź, Łódź Voivodeship, Poland · Hybrid

Senior+

Company Description AFRY provides engineering, design, digital and advisory services to accelerate the transition towards a sustainable society. AFRY employs over 18,000 professionals in more than 50 countries. Net sales…

Skills: Geotechnical Design, Sheet Pile Walls, Retaining Structures, Soft Clay Analysis, Eurocode

Accenture logoAccenture

CRM Manager – MS Dynamics (I&P GN SONG)

Krakow, Lesser Poland Voivodeship, Poland · Hybrid

Senior+$6M raised

WHO WE ARE: Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate reven…

Skills: Microsoft Dynamics, B2B Transformation, Salesforce, SAP Callidus, Power BI

Accenture logoAccenture

CRM Management Consultant – MS Dynamics (I&P GN SONG)

Krakow, Lesser Poland Voivodeship, Poland · Hybrid

Senior$6M raised

WHO WE ARE: Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate reven…

Skills: Microsoft Dynamics, B2B Transformation, CRM Configuration, Sales and Commerce Analytics, Program Management

Miratech logoMiratech

Senior Full Stack Developer (Java, Angular)

Łódź, Łódź Voivodeship, Poland · Remote OK

Senior

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for so…

Skills: Java, Angular, Spring Framework, Quarkus, Microservices

Miratech logoMiratech

Senior Java Developer

Łódź, Łódź Voivodeship, Poland · Remote OK

Senior

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for so…

Skills: Java, Spring Framework, Quarkus, Microservices, Docker

ÅF logoÅF

Junior Bridge Designer (for projects in Sweden)

Łódź, Łódź Voivodeship, Poland · Hybrid

Senior

Company Description AFRY provides engineering, design, digital and advisory services to accelerate the transition towards a sustainable society. AFRY employs over 18,000 professionals in more than 50 countries. Net sales…

Skills: FEM Analysis, Structural Calculations, Model Production, Bridge Engineering, Eurocodes

Philips logoPhilips

Procurement BPE - Strategy & Innovation (all genders)

Łódź, Łódź Voivodeship, Poland · Hybrid

Senior$4.2B raised

Job TitleProcurement BPE - Strategy & Innovation (all genders) Job Description We are looking for Business Process Experts to join our global Procurement function, focusing on Strategy and Innovation. In this role, you w…

Skills: Business Process Management, End-to-End Process Design, Stakeholder Management, Change Management, Process Deployment

Accenture logoAccenture

Salesforce Starter Academy

Krakow, Lesser Poland Voivodeship, Poland · Hybrid

Entry level$6M raised

Salesforce is the world's leading CRM platform (used by over 80% of Fortune 500 companies) that helps companies manage customer relationships, automate sales, marketing, and customer service processes. With the Salesforc…

Skills: Salesforce, CRM, Business Process Analysis, Object-Oriented Programming, SQL

Takeda logoTakeda

Business Process Manager

Łódź, Łódź Voivodeship, Poland · On-site

$170k–$233k/yr

Mid level$2.5B raised

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice an…

Skills: Business Process Management, Process Mapping, Process Modeling, Change Management, Data Analysis

ÅF logoÅF

Junior Structural Designer (for projects in Switzerland)

Łódź, Łódź Voivodeship, Poland · Hybrid

Senior

Company Description AFRY provides engineering, design, digital and advisory services to accelerate the transition towards a sustainable society. AFRY employs over 18,000 professionals in more than 50 countries. Net sales…

Skills: Autodesk Revit, BIM Modeling, Reinforcement Drawing, Structural Engineering, Civil Engineering

Nordea logoNordea

Sourcing Professional / Sourcing Manager

Łódź, Łódź Voivodeship, Poland · Hybrid

Mid level$1.5B raised

Job ID: 4857 Sourcing Professional / Sourcing Manager (permanent position) We are looking for a Sourcing Professional or Sourcing Manager to become part of our growing and ambitious Sourcing Team. You have strong interpe…

Skills: Procurement, Sourcing Strategy, Negotiation, Stakeholder Management, Contract Drafting

Philips logoPhilips

Service Transformation PMO Intern (all genders)

Łódź, Łódź Voivodeship, Poland · Hybrid

Entry level$4.2B raised

Job TitleService Transformation PMO Intern (all genders) Job Description In this role, you have the opportunity to Gain hands-on experience in Portfolio/Program/Project Management Office (PMO) activities, contributing to…

Skills: Project Management, Governance, Reporting, Data Visualization, User Acceptance Testing

Accenture logoAccenture

SAP PP Senior Consultant

Krakow, Lesser Poland Voivodeship, Poland · Hybrid

Senior$6M raised

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth an…

Skills: SAP PP, SAP S/4HANA, Requirements Gathering, Fit-Gap Analysis, Business Process Design

Accenture logoAccenture

SAP SD Senior Consultant

Krakow, Lesser Poland Voivodeship, Poland · Hybrid

Senior$6M raised

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth an…

Skills: SAP SD, SAP S/4HANA, Requirements Gathering, Fit-Gap Analysis, Business Blueprinting

Miratech logoMiratech

Data Engineer (Azure Databricks)

Łódź, Łódź Voivodeship, Poland · Remote OK

Mid level

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for so…

Skills: Azure Databricks, PySpark, Spark SQL, Azure Data Factory, Delta Lake

Miratech logoMiratech

Middle Data Engineer (Azure Databricks)

Łódź, Łódź Voivodeship, Poland · Remote OK

Mid level

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for so…

Skills: Azure Databricks, PySpark, Spark SQL, Azure Data Factory, Delta Lake

Accenture logoAccenture

Oracle Internship Program (She/He/They)

Warsaw, Masovian Voivodeship, Poland · Hybrid

Entry level$6M raised

WHO WE ARE: Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate reven…

Skills: Apex, PL/SQL, SQL, Oracle Integration Cloud, Technical Documentation

Accenture logoAccenture

Credit Risk Consultant

Krakow, Lesser Poland Voivodeship, Poland · Hybrid

Mid level$6M raised

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, a…

Skills: Credit Risk Management, Quantitative Modelling, Basel III, Basel IV, IFRS 9

Infosys Consulting logoInfosys Consulting

Digital Manufacturing & MES Transformation Lead

Łódź, Łódź Voivodeship, Poland · Hybrid

Senior

You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be pa…

Skills: Digital Manufacturing, MES Implementation, ERP Integration, Process Standardisation, Stakeholder Management

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Showing 1–20 of 59

Mercier Consultancy logo

Polish Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy

Łódź, Łódź Voivodeship, Poland • On-site

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Entry level

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  • Full-time
  • Competitive Monthly Salary, Fully Paid Training, Comprehensive Health Insurance, Fully Paid Relocation Package, Monthly Performance Bonus, Signing Bonus
  • Posted 8h ago
  • ~40 hrs/week

Responsibilities

Provide high-quality customer support to Polish-speaking clients via phone, email, and live chat. Manage customer inquiries and complaints while maintaining accurate records in the CRM system.

Requirements

Candidates must be fluent in Polish, have a good command of English, and possess a valid EU passport. Previous customer service experience is advantageous but not required.

Full job description

Polish Speaking Customer Service AgentAbout Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a strong track record in placing professionals within customer support services and beyond, we pride ourselves on delivering bespoke staffing solutions that benefit both our clients and our candidates. At Mercier Consultancy Group, your career success is always at the heart of everything we do.

Job Overview

We are thrilled to present an outstanding opportunity for a Polish Speaking Customer Service Agent position in Bulgaria, based on-site in the vibrant and cosmopolitan city of Sofia. This role sits within the Customer Support Services industry and is perfectly suited to motivated, customer-focused individuals who are fluent in Polish and eager to build a rewarding international career. If you are searching for Polish-speaking jobs that combine professional growth with an exciting new lifestyle experience, this is the opportunity you have been waiting for.

Key Responsibilities
  • Deliver high-quality customer support to Polish-speaking clients via phone, email, and live chat channels, ensuring every interaction reflects the highest standards of the Customer Support Services industry.
  • Handle customer enquiries, complaints, and service requests in a professional, empathetic, and timely manner, working to achieve swift and satisfactory resolutions.
  • Accurately log and update customer interactions, case details, and resolutions within the company's CRM system to maintain thorough and reliable records.
  • Collaborate effectively with internal teams and escalate complex or unresolved issues to the appropriate departments when necessary, ensuring seamless customer journeys.
  • Proactively identify opportunities to improve the customer experience and communicate feedback and recurring issues to team leaders and quality assurance teams.
  • Stay fully up to date with product knowledge, service offerings, and internal policies so that all customer-facing communication is accurate and consistent.
  • Meet and exceed defined key performance indicators (KPIs) including customer satisfaction scores, response times, and first-contact resolution rates.
  • Contribute to a positive, supportive, and performance-driven team culture within a fast-paced customer support services environment.
  • Native or fluent Polish language skills, both spoken and written, are essential for this role — all customer communication will be conducted in Polish.
  • A valid EU passport is mandatory for all applicants.
  • A good command of English is required for internal communication and training purposes.
  • Previous experience in customer support services, customer care, or a client-facing role is advantageous, though not strictly required — a positive attitude and willingness to learn are equally valued.
  • Excellent interpersonal and communication skills, with the ability to remain calm, professional, and solution-focused under pressure.
  • Proficiency in basic computer applications and the ability to navigate CRM platforms and support tools with ease.
What We Offer
  • Competitive Monthly Salary reflective of your skills and experience within the Customer Support Services sector.
  • Fully Paid Training provided from day one, equipping you with everything you need to excel in this role.
  • Comprehensive Health Insurance coverage for your peace of mind.
  • Fully Paid Relocation Package including your flight to Sofia, airport transfer, and hotel accommodation to ensure a smooth and stress-free move.
  • Monthly Performance Bonus to reward your dedication and outstanding results.
  • €1,500 Signing Bonus (one-time payment) awarded to all new hires upon joining the team.
  • And Much More — including career development opportunities, a multicultural work environment, and the full support of the Mercier Consultancy Group team.
Life in Bulgaria

Relocating to Bulgaria is an experience that offers far more than a career change — it is a gateway to a rich and diverse European lifestyle. Sofia, the capital of Bulgaria, is a dynamic and modern city that seamlessly blends centuries of history with a thriving contemporary culture, bustling café scene, and a growing international community. Bulgaria enjoys a wonderful climate with warm summers and scenic mountain landscapes just a short drive from the city, offering year-round outdoor adventures including skiing, hiking, and cycling. The cost of living in Bulgaria is among the most affordable in the European Union, allowing you to enjoy an excellent quality of life without compromise.

Bulgaria's culinary scene is a delightful discovery for newcomers, with an abundance of fresh local produce, hearty traditional cuisine, and a growing selection of international restaurants to satisfy every palate. The warmth and hospitality of the Bulgarian people make settling into your new home a genuinely welcoming experience, and the expat community in Sofia continues to grow each year, making it easier than ever to build connections and feel at home. Whether you are drawn to Bulgaria for the career opportunity, the lifestyle, or the adventure of living abroad, you will find that this remarkable country has something special to offer at every turn. For those seeking meaningful jobs in Bulgaria with real relocation support, there has never been a better time to make the move.

How to Apply

Are you ready to take the next step in your career and secure your place in one of the most sought-after Polish-speaking jobs available today? Do not miss your chance to join a world-class team in Sofia and benefit from a fully paid relocation, a generous signing bonus, and the ongoing support of Mercier Consultancy Group. Click Apply Now to submit your application and one of our specialist recruitment consultants will be in touch with you promptly. We look forward to welcoming you to the Mercier Consultancy Group family and helping you make the most of this exciting Polish Speaking Customer Service Agent position in Bulgaria.

Related keywords

Customer Support ServicesCRMKPIsFirst-Contact ResolutionMultilingual TalentBPOCustomer ExperienceClient-Facing Role

About Mercier Consultancy

LinkedInVisit site

Mercier Consultancy - Making Connections - Delivering Results

Industry
Business Consulting and Services
Company size
2-10 employees
LinkedIn followers
18,295
View all jobs at Mercier Consultancy

Frequently asked questions

How many Consulting jobs are open in Łódź, Poland right now?

There are currently 59 open consulting positions in Łódź, Poland listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Consulting roles in Łódź, Poland?

Companies currently hiring include ÅF, Accenture, Miratech, Tieto, Barry Callebaut Group, among others. Browse the listings above to see every active employer.

Are there remote or hybrid Consulting jobs in Łódź, Poland?

Yes — 51 of the 59 open consulting positions offer remote or hybrid work (14 remote, 37 hybrid).

How do I apply for Consulting jobs in Łódź, Poland?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

Consulting jobs in other cities

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Other jobs in Łódź, Poland

Finance & AccountingManagement & LeadershipEngineeringTechnologyCustomer Service & SupportLogisticsAdministrativeData & AnalyticsManufacturingSoftware

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