Tokyo, Japan · On-site
Job Requisition ID # 26WD99529 ポジション概要 Autodeskでは、建設・建築業界におけるデジタルトランスフォーメーションの推進に情熱を持つプロフェッショナルを募集しています。テクニカルサクセスマネージャー（Technical Success Manager：TSM）として、戦略的顧客がForma（旧 Autodesk Construction Cloud）から測定可能なビジネス価値を実現できるよう、スケ…
Skills: AEC Industry Knowledge, Construction Technology Implementation, SaaS Platform Management, Workflow Design, Data Analysis
San Francisco, California, United States · Remote OK
$202k–$234k/yr
Job Requisition ID # 26WD100505 Responsibilities: Research, design, and develop computer and network software or specialized utility programs. Analyze user needs and develop software solutions, applying principles and te…
Skills: Python, JavaScript, TypeScript, SQL, Bash
Australia · Remote OK
Job Requisition ID # 26WD99448 Position Ovevriew The Account Technical Lead (ATL), Enterprise Accounts, leads high-complexity technical engagements, independently drives enterprise discovery, architects detailed solution…
Skills: Technical Discovery, Solution Architecture, Customer Technical Vision, Stakeholder Management, ROI Analysis
Japan · Remote OK
Job Requisition ID # 26WD99477 ポジション概要 Autodeskでは、建設・建築業界におけるデジタルトランスフォーメーションの推進に情熱を持つプロフェッショナルを募集しています。テクニカルサクセスマネージャー（Technical Success Manager：TSM）として、戦略的顧客がForma（旧 Autodesk Construction Cloud）から測定可能なビジネス価値を実現できるよう、スケ…
Skills: AEC Industry Knowledge, Construction Technology Implementation, SaaS Platform Adoption, Data Dashboard Design, API Integration
Boston, Massachusetts, United States · Hybrid
$140k–$158k/yr
Job Requisition ID # 26WD100503 Responsibilities: Produce financial and market intelligence by querying data repositories and generating periodic reports. Devise methods for identifying data patterns and trends in availa…
Skills: SQL, Power BI, Tableau, MS Excel, Adobe Analytics
San Francisco, California, United States · Remote OK
$221k–$260k/yr
Job Requisition ID # 26WD100513 Responsibilities: Research, design, and develop computer and network software or specialized utility programs. Develop, create, and modify general computer applications software and specia…
Skills: C++, Java, Javascript, Node.js, AWS
Sydney, New South Wales, Australia · Remote OK
Job Requisition ID # 26WD98261 Position Overview The Enterprise Technical Sales Specialist is a trusted technical advisor responsible for validating, architecting, and demonstrating complex Autodesk solutions for enterpr…
Skills: Solution Architecture, Technical Pre-sales, Technical Storytelling, Proof of Concept, AEC Industry Knowledge
Tokyo, Japan · On-site
Job Requisition ID # 26WD99311 募集職種概要 お客様第一のマインドセットを持ち、長期的な関係構築に情熱をお持ちですか？ 変化に対して前向きに取り組める方ですか？ もしこのような方であれば、日本拠点でのカスタマーサクセスマネージャーを募集しています。Autodeskのエンタープライズ ビジネス アグリーメント（EBA）を締結しているお客様の長期的な成功を支援し、ビジネス目標の達成と製品の採用促進に向けた様々な…
Skills: Account Management, Relationship Building, Strategic Roadmapping, Financial Acumen, Negotiation
Melbourne, Victoria, Australia · Remote OK
Job Requisition ID # 26WD98345 Position Overview Autodesk is looking for an experienced Salesforce CPQ Architect to join our dynamic team. As a Salesforce CPQ Architect, you will play a pivotal role in designing, coding,…
Skills: Salesforce CPQ, Apex, Visualforce, Lightning Web Components, Salesforce Architecture
Tokyo, Japan · Hybrid
Job Requisition ID # 26WD99389 ポジション概要 Autodeskでは、日本国内の地域顧客に対するビジネス成長を推進する、高い成果志向を持つアカウントエグゼクティブ（AEC）を募集しています。 このポジションでは、建築・エンジニアリング・建設（AEC）業界のお客様との関係構築および拡大を担当し、Autodeskソリューションを通じてお客様のビジネス目標やデジタルトランスフォーメーションの実現を支援します。 フ…
Skills: Enterprise Sales, Solution Selling, Consultative Selling, Account Planning, Pipeline Management
Singapore, Singapore · On-site
Job Requisition ID # 26WD99265 Role Overview The Account Executive, Enterprise Accounts is responsible for owning and executing enterprise account growth strategies, driving revenue generation, and leading complex deal n…
Skills: Enterprise Account Growth, Revenue Generation, Deal Negotiation, Sales Forecasting, Strategic Communication
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Job Requisition ID # 26WD97105 Position Overview In the Customer Success Management organization, we transform customers’ vision into realized value. We believe in consistent, connected customer experiences and forging t…
Skills: Customer Success Management, Account Management, AEC Industry Knowledge, Cross-functional Collaboration, Salesforce
Atlanta, Georgia, United States · Remote OK
$78k–$130k/yr
Job Requisition ID # 26WD100511 Responsibilities: Design and develop manufactured products. Combine artistic talent with research on product use, marketing, and materials to create the most functional and appealing produ…
Skills: Figma, Sketch, Adobe XD, Adobe Creative Suite, Articulate 360
San Francisco, California, United States · Hybrid
$169k–$199k/yr
Job Requisition ID # 26WD100510 Responsibilities: Research, design, and develop computer and network software or specialized utility programs. Analyze user needs and develop software solutions, applying principles and te…
Skills: React.js, JavaScript, TypeScript, Node.js, Java
Tokyo, Japan · Remote OK
Job Requisition ID # 26WD99491 ポジション概要 プリンシパル コンサルティング プロジェクトマネージャーは、お客様の目標および組織の基準を満たすコンサルティングプロジェクトの計画、調整、遂行を担当します。本ポジションでは、プロジェクトを期限内かつ予算内で完了させるとともに、組織の戦略目標に沿って推進する責任を担います。また、優れたリーダーシップ、ステークホルダーマネジメント能力、そして複雑なビジネス要件を実…
Skills: Project Management, Stakeholder Management, Agile Methodology, Waterfall Methodology, Digital Transformation
Seoul, South Korea · On-site
Job Requisition ID # 26WD98740 Position Overview Autodesk Customer Success is looking for highly motivated technical advisors to help our customers maximize their product investment and realize measurable business outcom…
Skills: Autodesk Inventor, CAD/CAE, Technical Coaching, Workflow Optimization, Customer Success Management
Sydney, New South Wales, Australia · Remote OK
Job Requisition ID # 26WD98771 Position Overview The Autodesk Senior Customer Success Manager (CSM) helps Autodesk’s customers with Enterprise Business Agreements drive long-term success by executing an array of services…
Skills: Customer Success Management, Account Management, Strategic Advisory, Project Management, Stakeholder Management
Tokyo, Japan · On-site
Job Requisition ID # 26WD99312 募集職種概要 お客様の成功が、私たちの成功です。 建築・建設・エンジニアリング（AEC）業界は今、大きな変革の時代を迎えています。人材不足、生産性向上への要求、デジタル化の加速など、多くの課題に直面する中で、BIMやクラウドプラットフォームを活用した新しい働き方への転換が求められています。 しかし、本当の変革はソフトウェアを導入しただけでは実現できません。人が変わり、組織が変…
Skills: Customer Success Management, Account Management, Stakeholder Management, Change Management, Business Communication
Tokyo, Japan · On-site
Job Requisition ID # 26WD99315 募集職種概要 Autodeskでは、日本のエンタープライズ顧客を担当するCustomer Success Manager（CSM）チームを率いるSenior Manager, Enterprise Customer Successを募集しています。 本ポジションはCustomer Success Leaderに直接レポートし、日本市場における顧客価値創出、利用定着、契約更新、…
Skills: People Management, Enterprise Customer Success, Strategic Account Management, Executive Stakeholder Management, Business Acumen
San Francisco, California, United States · Remote OK
$166k–$195k/yr
Job Requisition ID # 26WD100504 Responsibilities: Plan, initiate, and manage information technology (IT) projects. Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of pr…
Skills: Agile development, Product management, Project management, API integrations, Wireless communications
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Lead technical engagements for strategic AEC customers to implement scalable workflows and data insights using the Forma platform. Partner with Customer Success Managers to translate business goals into technical solutions that maximize ROI and operational performance.
Requires over 5 years of experience in the AEC or AEC technology industry with a strong background in construction workflows and SaaS implementation. Candidates must have experience in data reporting and driving digital transformation within construction organizations.
Autodeskでは、建設・建築業界におけるデジタルトランスフォーメーションの推進に情熱を持つプロフェッショナルを募集しています。テクニカルサクセスマネージャー（Technical Success Manager：TSM）として、戦略的顧客がForma（旧 Autodesk Construction Cloud）から測定可能なビジネス価値を実現できるよう、スケーラブルなワークフロー、システム連携（インテグレーション）、データ活用の設計・導入を支援していただきます。
APAC カスタマーサクセス シニアマネージャーの直属として、Autodeskの主要な建築・エンジニアリング・建設（AEC）顧客に対する技術的な顧客支援をリードしていただきます。Customer Success Manager（CSM）と密接に連携しながら、顧客のビジネス戦略や目標を実践的なFormaソリューションへと落とし込み、プロジェクト遂行、コラボレーション、業務パフォーマンスの向上を支援します。
信頼できる技術アドバイザーとして、ヘルスチェック、ワークフロー設計、トレーニング、ダッシュボード構築、システム連携などを提供し、顧客がFormaを効果的に活用できるよう支援するとともに、Autodeskへの投資対効果（ROI）を最大化する役割を担います。
Formaの機能、制約事項、およびシステム連携の可能性について深い知識を持つ専門家（Subject Matter Expert）として活動する
顧客との技術的なエンゲージメントを主導し、既存業務フローを分析したうえで、プロジェクトおよび施工プロセスの改善を支援するソリューションを設計する
ドキュメント管理、RFI（情報照会）、サブミッタル、現場業務フロー、モデルコーディネーションなどのFormaワークフローを構築・最適化する
顧客が利用状況、プロジェクトパフォーマンス、業務成果を可視化できるダッシュボード、レポート、分析基盤を設計する
利用可能なAPIやデータコネクタを活用し、FormaとERPシステム、BIツール、その他の建設テクノロジーとの連携を支援する
技術ヘルスチェック、ワークショップ、トレーニングを実施し、プラットフォームの継続的かつスケーラブルな活用を促進する
Customer Success Managerと連携し、Customer Success Planで定義された施策を実行しながら、技術的成果物が顧客のビジネス目標達成に貢献することを確実にする
顧客のビジネス課題や戦略をAutodeskのソリューションおよび業界のベストプラクティスに結び付け、定量的なROI創出を推進する
ベストプラクティス、競合情報、顧客成功事例をCustomer Success組織全体へ共有する
顧客対応、社内ナレッジ共有、部門横断的な協業を通じて、業界知識やソートリーダーシップの発展に貢献する
AEC業界、またはAEC向けテクノロジー業界での実務経験5年以上
プロジェクトチームまたは組織全体に対する建設テクノロジーソリューションの導入支援または運用支援経験
建設業務フローおよびプロジェクト遂行プロセスに関する深い理解
SaaSプラットフォームおよびエンタープライズ環境におけるテクノロジー導入に関する知識
建設プロジェクトデータを活用したダッシュボード作成、レポーティング、分析の経験
建設関連組織におけるデジタルトランスフォーメーションや業務変革プロジェクトへの参画経験
顧客対応および社内連携のために必要に応じて出張できること
ゼネコン・サブコン、エンジニアリング企業、またはBIM/VDCコンサルティング企業での業務経験
ERPシステム、BIMツール、プロジェクト管理プラットフォームを含む建設テクノロジーエコシステムへの理解
データ連携、API活用、またはPower BIなどのビジネスインテリジェンスツールの利用経験
テクノロジーと業務改善を通じて建設業界の発展に貢献したいという強い意欲を持っている方
顧客の課題を深く理解し、複雑な問題解決に取り組むことを楽しめる、好奇心と分析力を兼ね備えた方
現場のプロジェクトチームから経営層まで、幅広いステークホルダーと円滑に協働できる方
顧客が定量的な成果を達成し、テクノロジー投資から価値を得られるよう支援することにやりがいを感じる方
部門横断的な環境で効果的に協業し、卓越した顧客体験の提供にコミットできる方
Autodesk is seeking construction industry professionals who are passionate about advancing digital transformation across the built environment. As a Technical Success Manager (TSM), you will help strategic customers realize measurable business value from Forma (formerly Autodesk Construction Cloud) by designing and implementing scalable workflows, integrations, and data insights.
Reporting to the APAC Senior Manager, Customer Success, you will lead the technical components of customer engagements for some of Autodesk’s largest architecture, engineering and Construction (AEC) customers. Partnering closely with Customer Success Managers, you will translate customer business initiatives into practical Forma solutions that improve project delivery, collaboration, and operational performance.
As a trusted technical advisor, you will deliver health checks, workflow design, training, dashboards, and integrations that enable customers to adopt Forma effectively and maximize return on their Autodesk investment.
Serve as a subject matter expert in Forma, including platform capabilities, limitations, and integration possibilities
Lead technical engagements with customers, analysing workflows and designing solutions that support improved project and construction processes
Configure and optimize Forma workflows including document management, RFIs, submittals, field workflows, and model coordination
Design dashboards, reports, and analytics that help customers track adoption, project performance, and operational outcomes
Support integrations between Forma and enterprise systems such as ERP platforms, BI tools, and other construction technologies using available APIs and data connectors
Conduct technical health checks, workshops, and training sessions that enable scalable platform adoption
Partner with Customer Success Managers to execute initiatives defined in the Customer Success Plan, ensuring technical deliverables support customer business goals
Map customer business initiatives to Autodesk capabilities and industry best practices to drive measurable ROI
Share best practices, competitive insights, and customer success stories with the broader Customer Success organization
Contribute to industry knowledge and thought leadership through collaboration, customer engagements, and internal knowledge sharing
Minimum Qualifications
5+ years of experience in the AEC industry or AEC technology industry
Experience supporting or implementing construction technology solutions across project teams or organizations
Strong understanding of construction workflows and project delivery processes
Familiarity with SaaS platforms and technology adoption in enterprise environments
Experience creating data dashboards, reporting, or analytics using construction project data
Experience supporting digital transformation or technology change initiatives within construction organizations
Ability to travel as needed to support customer engagements and internal collaboration
Experience with construction contractors, engineering firms, or BIM/VDC consulting organizations
Familiarity with construction technology ecosystems, including ERP systems, BIM tools, and project management platforms
Experience working with data integrations, APIs, or business intelligence tools such as Power BI
Passionate about improving the construction industry through technology and better workflows
Curious and analytical, with a strong interest in understanding customer challenges and solving complex problems
Comfortable collaborating with stakeholders ranging from project teams to executive leadership
Motivated by helping customers achieve measurable outcomes and realize value from technology investments
Effective in cross-functional environments and committed to delivering exceptional customer experiences
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
This role may require in-person onboarding and/or in-person ID verification.
Please search for open jobs and apply internally (not on this external site).
Designers, engineers, builders, and creators trust Autodesk to help them design and make a better world. #MakeAnything
Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, and media and entertainment. We empower innovators everywhere to solve challenges, big and small. From greener buildings to smarter products and more mesmerizing blockbusters, Autodesk software helps our customers design and make a better world for all. Over 100 million people use Autodesk software, like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more, to unlock their creativity and solve important design, business, and environmental challenges. Our software runs on both personal computers and mobile devices. It taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate, and fabricate their ideas in 3D. We provide exceptional compensation and benefit packages, and we’d love for you to join us. We’re proud to be an equal opportunity employer, and we consider all qualified applicants without regard to race, gender, disability, veteran status, or other protected category. To see our culture in action, check out #AutodeskLife. We are headquartered in the San Francisco Bay Area and have over 10,000 employees worldwide.
Offices: Market St, San Francisco, CA 94105, US · Via Tortona, 37, Milano, Lombardia 20144, IT
Designers, engineers, builders, and creators trust Autodesk to help them design and make a better world. #MakeAnything
Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, and media and entertainment. We empower innovators everywhere to solve challenges, big and small. From greener buildings to smarter products and more mesmerizing blockbusters, Autodesk software helps our customers design and make a better world for all. Over 100 million people use Autodesk software, like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more, to unlock their creativity and solve important design, business, and environmental challenges. Our software runs on both personal computers and mobile devices. It taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate, and fabricate their ideas in 3D. We provide exceptional compensation and benefit packages, and we’d love for you to join us. We’re proud to be an equal opportunity employer, and we consider all qualified applicants without regard to race, gender, disability, veteran status, or other protected category. To see our culture in action, check out #AutodeskLife. We are headquartered in the San Francisco Bay Area and have over 10,000 employees worldwide.
Offices: Market St, San Francisco, CA 94105, US · Via Tortona, 37, Milano, Lombardia 20144, IT
