The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. The AHA has two main offices, located in Was…
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The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. The AHA has two main offices, located in Was…
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$126k–$190k/yr
Full-time
bachelor degree
Medical coverage, Dental coverage, Vision care, Life insurance, Short-term disability plan, Long-term disability plan
Posted 5d ago
~40 hrs/week
Responsibilities
The Director provides strategic operational leadership for the AONL membership function, overseeing recruitment, retention, and engagement to support organizational revenue goals. They are responsible for managing departmental resources, leading the membership team, and collaborating across the organization to ensure a high-quality member experience.
Requirements
Candidates must possess a Bachelor's degree in a relevant field and at least 7 years of progressively responsible experience in membership or association management. Additionally, the role requires a minimum of 3 years of people leadership experience and advanced skills in strategic planning, financial management, and stakeholder engagement.
Full job description
The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. The AHA has two main offices, located in Washington, D.C., and Chicago. The AHA offers a flexible hybrid work schedule of three days in the office and two days working remotely.
Responsible for providing strategic operational leadership for the American Organization for Nursing Leadership AONL) membership function, overseeing member recruitment, retention, engagement, and customer experience in support of organizational goals and annual membership revenue exceeding $2.2 million. Reporting to the CEO, lead the membership team, manage departmental resources and budgets, and collaborate across the organization to deliver a consistent, high-quality member experience while advancing AONL's strategic priorities.Essential Functions
Develop and execute membership strategies that support organizational priorities and growth objectives. Lead annual membership recruitment, retention, engagement, and revenue planning.
Evaluate membership trends, member feedback, and market opportunities to recommend new programs, services, and engagement strategies.
Establish departmental priorities, goals, and performance measures aligned with AONL's strategic plan. Oversee membership operations, policies, systems, and processes to improve efficiency and member satisfaction.
Lead AONL's member experience strategy and promote a culture of exceptional customer service. Ensure membership value is integrated across organizational programs, products, events, and communications.
Use membership data and analytics to monitor performance, evaluate results, and drive continuous improvement.
Develop and manage the membership department budget and monitor revenue performance. Analyze operational and financial results to identify opportunities and recommend improvements.
Oversee vendor relationships and ensure effective use of organizational resources.
Lead, coach, and develop membership staff while fostering accountability, collaboration, and professional growth.
Partner with senior leaders and cross-functional teams to advance membership priorities and organizational initiatives.
Build relationships with chapters, volunteers, corporate partners, and other stakeholders to strengthen member engagement.
Represent AONL externally, as appropriate, and lead special projects that support organizational goals.
Perform other duties as assigned.
Minimum Qualifications: Education
Bachelor's Degree Business administration, marketing, communications, healthcare administration, nonprofit management or related field Required
Minimum Qualifications: Work Experience
7+ years Progressively responsible experience in membership, association management, customer engagement, marketing or related field Required
3+ years People leadership experience Required
Minimum Qualifications: Knowledge, Skills and Abilities
Experience leading strategic initiatives, managing budgets, and using performance metrics to drive decision-making - Required
Strong leadership, communication, analytical, and relationship management skills - Required
Advanced understanding of membership strategy & growth and customer experience/engagement - Required
Advanced understanding of organizational leadership, people leadership, change leadership, stakeholder relationship management and cross-functional collaboration - Required
Advanced understanding of financial & budget management, operational excellence, strategic planning, business analytics - Required
Salary Information:
Commensurate with related experience. The AHA is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location.
Salary Range - Minimum:
126000
Salary Range - Midpoint:
158000
Salary Range - Maximum:
190000
We offer an excellent total compensation package, which includes medical/dental coverage (PPO/HMO), vision care, life insurance, short- and long-term disability plans, 401(k), tuition reimbursement, PTO/holidays/health days, wellness programs, and more!
The American Hospital Association (AHA) is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. We will provide reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call (312) 422-3000 and ask for the Vice President, Human Resources, and let us know the nature of your request and your contact information.
The AHA participates in the E-Verify Program. #LI-Hybrid
The AHA represents nearly 5,000 hospitals and health systems and serves their patients and communities.
Industry
Hospitals and Health Care
Company size
201-500 employees
Founded
1898
Headquarters
Chicago, IL
LinkedIn followers
130,412
The American Hospital Association (AHA) is the national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. Close to 5,000 hospitals, health care systems, networks, other providers of care and 37,000 individual members come together to form the AHA.
Through our representation and advocacy activities, AHA ensures that members' perspectives and needs are heard and addressed in national health policy development, legislative and regulatory debates, and judicial matters. Our advocacy efforts include the legislative and executive branches and include the legislative and regulatory arenas.
For more information, visit us on the web at www.aha.org.
Social Media Policy: https://www.aha.org/standardsguidelines/american-hospital-association-social-media-policy
Offices: 155 N Wacker Drive, Ste 400, Chicago, IL 60606, US · 155 N Wacker Drive, Ste 400, Chicago, IL 60606, US · 325 7th Street NW, Washington, DC 20004, US
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