Patient Services Specialist Supervisor - Harborview Medical Center
Seattle, Washington, United States · On-site
$27/hr–$38/hr
Mid level$20M raised
Job Description Harborview Medical Center - Admitting has an outstanding opportunity for a Patient Services Specialist Supervisor. WORK SCHEDULE 100% FTE (40 hours per week) Monday – Friday; 6:00am-2:30pm Day Shift POSIT…
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Seattle, Washington, United States · On-site
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$27/hr–$38/hr
Full-time
bachelor degree, professional certificate
Evening Shift Differential, Night Shift Differential, Weekend Differential
Posted 28d ago
~40 hrs/week
Responsibilities
Oversees administrative non-clinical functions and supervises Patient Services Specialist staff to ensure smooth daily operations. Responsible for managing workflow, staff scheduling, and maintaining high-quality customer service and patient safety standards.
Requirements
Requires a Bachelor's degree in a medically related or public relations field and four years of experience as a Patient Services Specialist. An equivalent combination of experience, a UW Supervisory Skill Certificate, and education may be substituted.
Full job description
Job Description
Harborview Medical Center - Admitting has an outstanding opportunity for a Patient Services Specialist Supervisor.
WORK SCHEDULE
100% FTE (40 hours per week)
Monday – Friday; 6:00am-2:30pm
Day Shift
POSITION HIGHLIGHTS
The Patient Services Specialist Supervisor (PSS-Supervisor) oversees various supervisory and administrative non-clinical functions within the department. This role is responsible for leading and supervising staff in the Patient Services Specialist class series, as well as other assigned personnel.
PRIMARY JOB RESPONSIBILITIES
Ensure smooth daily operations and patient safety by prioritizing tasks and managing workflow.
Oversee staff scheduling, HR data systems, and deliver high-quality customer service.
Track inventory, submit repair orders, and support departmental quality improvement efforts.
Supervise and support staff while modeling professional and courteous communication.
Develop, implement, and maintain organizational systems and unit procedures.
Collaborate to uphold safety standards, infection control, and emergency protocols.
Advocate for patients and families, ensuring privacy, dignity, and cultural sensitivity.
Foster teamwork across departments and represent the unit in meetings and committees.
Maintain knowledge of medical terminology, hospital policies, and Epic ADT systems.
Lead and participate in training, continuing education, and professional development.
Demonstrate strong coordination, multitasking, and leadership skills.
Proficient in Microsoft Excel and Word, with experience working with diverse populations.
REQUIREMENTS
Bachelor’s degree in a medically related or public relations field
Four years of experience as a Patient Services Specialist
An equivalent combination of four years’ experience as a Patient Services Specialist, a UW Supervisory Skill Certificate, and education/experience may substitute for stated requirements
ABOUT HARBORVIEW MEDICAL CENTER
Harborview Medical Center is the region’s only Level I Trauma and verified burn center. It is a comprehensive healthcare facility owned by King County and operated by UW Medicine, dedicated to specialized care for a broad spectrum of patients from throughout the Pacific Northwest—especially the most vulnerable residents of King County.
Harborview provides exceptional care in areas such as emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health, and substance abuse care.
Harborview employees are deeply committed to the community and the important role the institution plays throughout the Northwest region. Challenge. Collaboration. Compassion.
ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. The mission of UW Medicine is to improve public health by advancing medical knowledge, delivering outstanding care, and preparing tomorrow’s healthcare leaders.
Nearly 29,000 professionals are part of the UW Medicine system, which includes: Harborview Medical Center, UW Medical Center – Montlake, UW Medical Center – Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, Airlift Northwest
Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected].
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
Related keywords
Healthcare AdministrationPatient ServicesEpic ADTMedical TerminologySupervisory SkillsHospital OperationsPatient SafetyInfection ControlHR Data SystemsLevel I Trauma CenterBurn CenterPublic RelationsUW MedicineHarborview Medical Center
30,000 caring professionals with a single mission: to improve health for all people. A Higher Degree of Healthcare.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Headquarters
Seattle, WA
LinkedIn followers
52,248
Total funding
$20M
UW Medicine is an integrated clinical, research and learning health system with a single mission to improve the health of the public. Its faculty, staff, students and trainees are dedicated to delivering high- quality patient care and making important discoveries that lead to new approaches for the diagnosis, treatment and prevention of human disease.
UW Medicine is home to one of the world’s largest and most comprehensive medical research programs as well as innovative learning programs for students, trainees and practitioners. As the only health system in Washington, Wyoming, Alaska, Montana and Idaho that connects research, education and patient care, UW Medicine provides a higher degree of healthcare, ranging from primary and preventive care to the most specialized care for complex medical conditions.
UW Medicine includes Airlift Northwest, Fred Hutchinson Cancer Center, Harborview Medical Center, University of Washington Medical Center—Montlake, University of Washington Medical Center – Northwest, UW Medicine Primary Care, UW Physicians and UW School of Medicine. UW Medicine shares in the ownership of Children’s University Medical Group with Seattle Children’s.
A Higher Degree of Healthcare.