Jobs at CXG (Now Hiring) — 110 open

We are growing! We are currently looking to hire a Customer Success Associate for our office in Tokyo where you will be based.

Who we are:

Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.

The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact.

Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.

What you will be doing:

You will join a dynamic and fast-paced environment and work closely with our team based in Tokyo. In this position, you are responsible for coordination and management of several projects in development and recently deployed. Your daily tasks will involve administration, coordination, and a lot of problem-solving while providing day-to-day support to the Customer Success Manager to ensure smooth-running projects from start to finish.

Your duties will also involve:

• Providing day-to-day support to Customer Success Manager (CSM) to ensure smooth-running projects from start to finish.
• Assisting CSM with proposal creation, quotations, contracts, invoices.
• Supporting our clients with information / data they need during the project.
• Handling and keeping the CSM platform up to date.
• Participating in client kickoff calls, presentations, and meetings.
• Working closely with our Operations team to ensure a smooth fieldwork.
• Coordinating with various internal teams.

What you will bring along:

This role requires an interest in the retail/luxury industry and customer experience. It also requires strong organization and good project management skills. You should also have the below:

• Degree in Administration, Business, Management, or related field
• At least 1-2 years of proven Project Management experience and/or Client Servicing, Retail and B2B
• Experience in a startup environment preferred
• Keen interest in Customer Experience
• Proficient in Microsoft office tools (Word, Excel, Powerpoint, Outlook, Teams)
• Fluent in English & Native level Japanese
• Excellent communication skills as you will have direct contact with the clients
• Excellent organizing skills to coordinate project activities and ability to multitask
• Being detail-oriented and organized in managing workflow and requests
• Being resourceful, proactive, having an open mind and flexibility towards problem-solving
• Ability to work with details and time-sensitive issues
• Ability to work in a global environment
• Ability to work as part of a team
• Time management
• Result oriented
• Client-service oriented

If you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps. To know more about us, please visit our website: https://www.cxg.com