SUMMARY The POS Field Service Technician is accountable to ensure timely response to all service requests for customer sites in their assigned territory. Overall responsibility includes ensuring customer needs for any PO…
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$20/hr–$25/hr
Full-time
associate degree
Medical, Dental, Vision, Life and Supplemental Insurance, Pet insurance, Short/Long term disability
Posted 38d ago
~40 hrs/week
Responsibilities
The technician is responsible for the timely response, troubleshooting, repair, and testing of POS hardware and related equipment at customer sites. They must also maintain accurate inventory records and provide preventative maintenance for in-store technology.
Requirements
Candidates should ideally have an Associate's degree in IT and at least one year of technology service experience. Required skills include proficiency with Windows, Microsoft Office, and basic computer break/fix capabilities.
Full job description
SUMMARY
The POS Field Service Technician is accountable to ensure timely response to all service requests for customer sites in their assigned territory. Overall responsibility includes ensuring customer needs for any POS hardware, as well as additional hardware, issues that are reported are responded to, and the appropriate troubleshooting, diagnostics, repair, and thorough testing are completed. Additional hardware may include laser printers, meat scales, and wrappers, network equipment, etc. The POS Field Service Technician is responsible to maintain current accurate spare parts/equipment inventory, as well as very strong emphasis on timely and accurate documentation and records.
RESPONSIBILITIES
Someone in this position at TRUNO will:
Respond to all service requests timely, keep customer fully updated, and ensure service call completions are documented accurately with comprehensive details, as well as ensure any parts/equipment used are appropriately accounted for
Interact with store personnel and Truno team in a positive manner and easy to understand by the people being communicated with
Maintain ability to work regular hours, as well as after-hours availability when needed
Willing to travel when needed, typically within a 150-mile radius, limited overnight travel
Responsible to troubleshoot, fault isolate, repair, and test to verify proper functionality of any in-store equipment assigned to provide service for
Able to use tools, including basic power tools, in the performance of assigned duties
Provide preventative maintenance to customers on in-store POS equipment, as well as additional hardware, laser printer, meat scales and wrappers, network equipment, etc.
Perform basic configuration of software and hardware, and perform installs and upgrades, as needed
Organized, well prepared, and maintain professional appearance and conduct
Maintain strict confidentiality and adhere to company policies
Adhere to specific deadlines and timelines
Accountable and responsible to maintain company provided vehicle, company credit card, fuel and fleet maintenance card, Netbook PC, tools and test equipment, as well as any additional company provide resources.
Maintain technical and product knowledge on all equipment sold and supported in your assigned Service Territory
Additional duties and responsibilities as needed
QUALIFICATIONS
Someone in this position at TRUNO should have:
Education
Associates Degree in Information Technology or related Technology Field (Preferred)
Experience
Minimum 1 year of experience in technology service (Preferred)
Prior retail experience (Preferred)
Familiarity with Windows and Microsoft Office (Required)
Practical experience with electronics/technology hardware (Preferred)
Licenses & Certifications
CompTIA A+ Certification (Preferred)
CompTIA Network+ Certification (Preferred)
Industry-Specific Certifications (Preferred)
Skills & Knowledge (required)
Exceptional customer service orientation (Required)
Basic Break/Fix Computer skills (Required)
Basic PC operations/software knowledge (Required)
Excellent oral and written communication, including communicating in a way that a non-technical end user and/or Team members and Managers can understand (Required)
Understanding of Networks and Wireless devices (Preferred)
Proficient with use of common hand tools and basic test equipment (Required)
Ability to work independently, as well as in a team environment (Required)
Capable of multi-tasking, with ability to think, learn, and solve problems quickly (Required)
Ability to effectively prioritize and execute tasks in a high-pressure environment (Required)
Confidentiality and integrity (Required)
Detail oriented (Required)
Organizational skills (Required)
Benefits
Medical
Dental
Vision
Life and Supplemental Insurance
Pet insurance
Short/Long term disability
Paid holidays
Paid vacation and sick time
Paid birthday
401k with 4% company match
Employment Type
Full-Time
We are an e-verify employer.
About TRUNO Retail Technology Solutions:
For more than 40 years, Truno has been partnering with grocery retailers to identify the technologies they need to help them navigate an industry that's ever-changing and increasingly competitive. Truno offers point-of-sale systems and an integrated suite of technologies that can help grocery stores reduce costs, extend the life of technology investments, run more smoothly, and improve customer service.
TRUNO delivers retailers and grocers secure, stable and integrated technology solutions.
Industry
Computer and Network Security
Company size
201-500 employees
Founded
1978
Headquarters
Lubbock, Tx
LinkedIn followers
4,029
Total funding
$40M
TRUNO is the national leader in integrated retail technology solutions. With 40 years of experience and innovation, 8,000+ customer sites, unmatched customer service, and a best-in-class product portfolio, TRUNO provides secure, stable and integrated technology solutions empowering businesses of any size to succeed in an ever-changing, competitive environment.
TRUNO’s expertly vetted product portfolio includes solutions in point of sale, margin management, productivity, digital commerce, and risk management. With complete integration into sales data and operations, TRUNO delivers end-to-end technology solutions that can be crafted to meet the unique needs of each retailer.
Offices: 13912 FM 1730, Lubbock, Tx 79424, US
Toshiba Diamond Partner and NCR Certified Retalix ProviderPoint of SaleInformation TechnologyE-CommerceRetail TechnologyRisk ManagementSoftwareNetwork SecurityComputer