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The Host is responsible for welcoming guests, managing reservations via OpenTable, and escorting patrons to their tables. They also support the dining room by clearing and resetting tables to ensure a seamless guest experience.
Requirements
Candidates must be at least 18 years old with reliable transportation and the ability to stand for 8+ hours. Strong communication skills and a guest-oriented mindset are essential for this role.
Full job description
Overview
Find Your Fire at Firebirds Wood Fired Grill
At Firebirds, we create extraordinary guest experiences through genuine hospitality and thoughtful service. As a Host, you are the first and last impression of our restaurant—welcoming every guest with warmth, setting the tone for their visit, and ensuring they leave feeling valued and cared for.
What you can expect from us:
Our team members are the most important stakeholder here at Firebirds Wood Fired Grill and such an important part of our brand. We ensure that our front of house team members receive extensive training and development, are continuously set up for success, and feel welcomed in our Firebirds family! Never worked in a restaurant before but have a passion for learning more? It will be our pleasure to start you in a role where you can train and develop skillsets to become a hospitality expert!
Responsibilities
What we expect of you:
Welcome guests warmly as they arrive and thank them as they leave.
Open doors and create a friendly, inviting first impression.
Escort guests to their table and set expectations for their experience.
Manage reservations and waitlists using OpenTable with accuracy and care.
Communicate wait times clearly and professionally during peak volume.
Maintain a clean, organized, and welcoming host stand and entryway.
Support the dining room by clearing and resetting tables (bussing) as needed to maintain flow and cleanliness.
Partner with the Front of House team to ensure smooth, seamless service.
What’s in it for you:
Flexible schedules! Time-off on holidays— closed on Christmas and Thanksgiving Day; early closure on Christmas Eve!
Competitive hourly wage
New store openings— we are growing and with growth comes opportunities for advancement!
Extensive training and development— we focus on building your knowledge during training and it doesn't stop there--continued education is a focus to make sure our team members are experts in their positions.
Benefits for eligible team members—medical and paid time-off!
Team member motivation— discounted meals, exhilarating contests, and thrilling prizes!
Qualifications
Qualifications:
Excellent written and oral communication skills
Ability to perform simple mathematical calculations
Ability to work on your feet for 8 hours or more a day
Ability to bend, kneel, and lift items frequently weighing up to 25 pounds
Ability to be patient and have a guest-oriented mindset
Ability to maintain positive working relationships with all team members
Attention to cleanliness and safety procedures
Must have reliable transportation
18+ age requirements for FOH positions
You may also apply in person at your local Firebirds Wood Fired Grill Monday through Friday between 2 pm and 4 pm!
Firebirds is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Related keywords
HospitalityOpenTableGuest ServicesRestaurant OperationsFront of HouseWaitlist ManagementBussingCustomer Service
American Restaurant and Steakhouse serving authentic wood-fired steaks, seafood, specialty cocktails and select wines.
Industry
Restaurants
Company size
1,001-5,000 employees
Founded
2000
Headquarters
Charlotte, North Carolina
LinkedIn followers
13,614
Total funding
$2M
Firebirds Wood Fired Grill is a privately owned polished-casual American restaurant offering an energetic twist on the traditional grill, featuring a boldly flavored menu in an elevated, fire-centric atmosphere. Signature menu items include hand-cut steaks and fresh seafood seared over locally sourced hickory, oak or pecan wood on Firebirds’ exposed wood-fired grill. Complementing its inviting dining room, guests will find the award-winning FIREBAR® and a full-service patio with seasonal comforts. Guests can also enjoy Firebirds a variety of other ways, including ordering ToGo or delivery through the restaurant’s website, leveraging the concept’s premier catering services or hosting a group in one of the restaurants’ Private Dining Rooms. Firebirds partners with Alex’s Lemonade Stand Foundation year-round, having raised about $3.5 million for childhood cancer research through the sale of fresh-squeezed lemonade. The concept was named one of 10 ‘Breakout Brands’ by Nation’s Restaurant News and was awarded the Diners’ Choice Winner by OpenTable. Visit firebirdsrestaurants.com to become a member of Firebirds’ Inner Circle, make a reservation or order online.
Offices: 8700 Red Oak Blvd, Suite J, Charlotte, North Carolina 28217, US