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Maintain a clean and organized dining area by setting and clearing tables and sanitizing surfaces. Support servers by refilling beverages and responding promptly to guest requests to ensure a seamless dining experience.
Candidates should be at least 18 years old with a high school diploma or GED and basic food and beverage knowledge. Previous hospitality experience is preferred, along with the ability to work in a fast-paced environment and lift trays.
Job Description
Busperson
Department: Food & Beverage
Reports To: Restaurant Manager
Northwood Overview
An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.
Job Overview:
The Busperson plays a vital role in ensuring a seamless dining experience for our guests. The primary responsibility is to maintain a clean and organized dining area, supporting our servers and ensuring a positive guest experience.
Key Responsibilities:
Table Setting and Clearing:
o Set tables according to established standards, including linens, silverware, glassware, and condiments.
o Clear and reset tables promptly after guests leave, removing dirty dishes and debris.
o Restock side stations with necessary supplies.
Cleaning and Sanitation:
o Clean and sanitize tables, chairs, and other dining surfaces.
o Sweep and mop floors to maintain a clean and safe environment.
o Assist with cleaning and organizing the back-of-house areas.
Beverage Service:
o Refill water glasses and coffee/tea pots as needed.
o Assist servers with beverage service, including carrying trays and delivering drinks.
Guest Service:
o Interact with guests in a friendly and professional manner.
o Anticipate guest needs and respond promptly to requests.
o Address guest concerns and questions in a timely manner.
Qualifications:
· Previous experience in a restaurant or hospitality setting preferred, but not required.
· Ability to work in a fast-paced environment.
· Strong attention to detail and organizational skills.
· Ability to work effectively as part of a team.
· Excellent communication and interpersonal skills.
· Ability to lift and carry trays and other items.
· Flexibility to work various shifts, including weekends and holidays.
Perks & Benefits:
· Medical, Dental, Vision
· Hotel Discounts
· Paid Time Off
· Employee Assistance program
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.
EEO and ADA Statements
The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Experience Southern Hospitality and Luxurious Resort Amenities at The Ballantyne, Charlotte
The Ballantyne, a Luxury Collection Hotel, Charlotte, welcomes guests with exceptional service, complemented by a timeless elegance. Enjoy resort-style amenities including spa, exquisite dining and leisure offerings. The Ballantyne features a beautiful hotel, cottage and lodge with sophisticated event venues in a vibrant setting. The Ballantyne is located within 18 miles of Uptown Charlotte and Charlotte Douglas International Airport. In addition to its great accessibility to Charlotte, the hotel is set amidst shopping, dining, retail and a thriving business community. The Ballantyne seeks associates who deliver exceptional service, take personal responsibility toward continuous improvement and connect well with our customers. We are a company that offers a welcoming and empowering environment. We seek the best and brightest and offer associates the resources they need to succeed in the workplace. We embrace growth, innovation and best practices, and we value experience, a can-do attitude and loyalty – our average employee has been with us almost five years. What We Offer: 401(k) Savings Plan with Company Match Employee Assistance Program Training Opportunities Discounts within our Portfolio and at Local Businesses Medical, Dental and Vision Insurance Group Life Insurance Voluntary Term Life Insurance AD&D Insurance Short & Long Term Disability Options Paid Time Off Explore careers https://workforcenow.adp.com/jobs/apply/posting.html?client=NORTHWOODH&ccId=19000101_000001&type=MP&lang=en_US
Offices: 10000 Ballantyne Commons Parkway, Charlotte, North Carolina 28277, US
