Account Manager Full-Time | In-Office | Calgary, Alberta At the Justin Havre Real Estate Team, our success is built on long-term relationships. Our clients don’t just work with us once; they stay connected to our team fo…
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Full-time
Performance-based Bonuses, Professional Training
Posted 78d ago
~40 hrs/week
Responsibilities
The Account Manager serves as the primary point of contact for VIP clients to maintain long-term relationships and ensure they feel valued. Responsibilities include executing daily call blocks, identifying growth opportunities, and coordinating exclusive client events.
Requirements
Ideal candidates possess a warm, professional phone presence and a background in hospitality, client services, or professional services. No prior real estate experience is required as comprehensive training is provided.
Full job description
Account Manager
Full-Time | In-Office | Calgary, Alberta
At the Justin Havre Real Estate Team, our success is built on long-term relationships. Our clients don’t just work with us once; they stay connected to our team for years as a trusted real estate resource.
We are hiring an Account Manager to serve as the primary guardian of these relationships. In this role, you will be the face (and voice) of our brand for our VIP Clients, ensuring they remain supported, connected, and valued long after their initial transaction.
The Role
This is a high-engagement, phone-focused position designed for a natural communicator. You will manage a portfolio of existing clients, proactively reaching out to check in, offer value, and strengthen their connection to our team.
Warm Outreach: You aren't cold calling. You are calling people who already know, like, and trust us.
Relationship Mastery: Your goal is to ensure our "VIP Clients" feel like more than just a transaction. You are their dedicated point of contact.
Strategic Growth: By maintaining these bonds, you play a critical role in generating repeat business and referrals.
Collaboration: You will work alongside our Sales and Marketing departments to ensure a seamless, world-class client experience.
What You’ll Do
Nurture the Portfolio: Execute daily call blocks to maintain and strengthen long-term client relationships.
Client Onboarding: Formally welcome clients into our VIP program after their home purchase or sale.
Event Coordination: Personally invite clients to exclusive events, workshops, and community opportunities.
Identify Opportunities: Listen for "Trigger Events" (e.g., growing families, career changes, or retirement) and connect clients with the right real estate resources.
Drive Referrals: Confidently ask for introductions to friends and family to help grow our community.
CRM Management: Maintain meticulous records of conversations and client milestones to ensure personalized service.
Resource Connection: Act as a concierge, connecting clients with our network of trusted partners and vendors.
Work Structure and Rhythm
This role offers a consistent, structured rhythm. Your day will be centered around dedicated call blocks, client follow-ups, and internal strategy meetings. It is ideal for someone who feels energized by constant human interaction and thrives in a busy, conversational environment.
Who This Role Is Ideal For
We value personality and "people skills" above specific industry experience. You are an excellent candidate if you have a background in:
The Justin Havre Real Estate Team is Canada’s leading real estate team. Our reputation speaks for itself and is a testament to our unwavering commitment to excellence. We are Innovative, committed to ethical core values and exceptional client service. Our team is founded on five core values: Contribution, Accountability, Commitment, Gratitude, and Humility, the foundation of our company’s consistent success.
Our achievements are attributed to our formidable team of dedicated advisors, superior sales strategies and real estate marketing that works. In 2021, The Justin Havre Real Estate Team had a record-breaking sales volume of nearly $1 billion. The Justin Havre Real Estate Team owns CalgaryHomes.ca and Calgary.com, ranked among the largest and most visited online Calgary real estate marketplaces.
Offices: 140-115 Quarry Park Blvd SE, Calgary, Alberta T2C 5G3, CA