Bilingual Customer Service Representative – Spanish-English - Automotive Support - Remote Canada
Montreal, Quebec, Canada · Remote Solely
Entry level$1.6B raised
Your potential has a place here with TTEC’s award-winning employment experience. As a Spanish Bilingual Customer Service Representative – Automotive Support working remotely in Canada, you’ll be a part of bringing humani…
Skills: Bilingual, Spanish, English, Customer service, Automotive support
Bilingual Customer Service Representative – Spanish-English - Automotive Support - Remote Canada
Montreal, Quebec, Canada · Remote Solely
Entry level
Your potential has a place here with TTEC’s award-winning employment experience. As a Spanish Bilingual Customer Service Representative – Automotive Support working remotely in Canada, you’ll be a part of bringing humani…
Skills: Spanish, English, Customer service, Automotive support, Technical support
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Bilingual Customer Service Representative – Spanish-English - Automotive Support - Remote Canada
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
high school
Paid time off, Tuition reimbursement, Health and wellness incentives, Performance bonus opportunities
Posted 3h ago
~40 hrs/week
Remote in Alberta, Canada, Manitoba, Canada, New Brunswick, Canada, Newfoundland and Labrador, Canada
Responsibilities
You will assist vehicle owners and dealerships by providing support across multiple communication channels regarding vehicle features, warranty, and maintenance. You are also responsible for documenting customer interactions accurately and troubleshooting connected vehicle services.
Requirements
Candidates must be bilingual in Spanish and English with at least 6 months of customer service experience. A high school diploma or equivalent and a secure, high-speed wired internet connection are required.
Full job description
Your potential has a place here with TTEC’s award-winning employment experience. As a Spanish Bilingual Customer Service Representative – Automotive Support working remotely in Canada, you’ll be a part of bringing humanity to business. #experienceTTE
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Canada says it all!
This role is limited to residents of certain locations in Canada only. This position is open to residents of Alberta, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec, and Saskatchewan.
Applications for this role will not be accepted from residents of British Columbia and Ontario or outside of Canada. These restrictions are for this opportunity only. You may qualify for other TTEC openings. Please continue to search TTECjobs.com.
What You’ll be Doing
Do you have a passion for helping others, solving problems, and creating a smooth customer experience? In this role, you’ll assist vehicle owners, prospective customers, and dealerships by providing thoughtful, accurate support across multiple communication channels. Whether you’re helping with vehicle features, connected services, app support, warranty questions, recalls, maintenance guidance, or general ownership needs, you’ll help make each interaction feel easy, supportive, and genuinely helpful.
During a Typical Day, You’ll
Answer incoming communications from customers through phone, chat, email, and other supported channels
Assist customers with vehicle features, ownership questions, warranty coverage, recalls, maintenance schedules, and service resources
Provide basic troubleshooting support for connected vehicle services, vehicle mobile app support, remote services, navigation, infotainment, and account access
Research customer questions using internal tools, knowledge resources, and documented procedures
Accurately document customer interactions, case details, and next steps in customer management systems
Help resolve customer concerns during the first interaction whenever possible
Escalate complex concerns to the appropriate support teams when additional research or follow-up is needed
What You Bring to the Role
Bilingual in Spanish and English
6 months or more of customer service experience
Automotive, technical support, troubleshooting, or product support experience
High school diploma or equivalent
Ability to explain product, service, or technical information in a clear and helpful way
Computer experience and ability to navigate multiple systems while assisting customers
Secure, high speed wired internet connection (minimum 30 mbps)
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Base wage of $18 per hour plus performance bonus opportunities
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
A Bit More About Your Role
We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way.
You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.
Offices: 100 Congress Ave, Suite 1425, Austin, Texas 78701, US · 1 Canadian Rd, Oakville, Ontario L6J 5E4, CA · 40 E. Rio Salado Parkway, Suite 150 and 1000, Tempe, Arizona 85281, US · 20101 Hamilton Ave, Suites 100 and 350, Torrance, California 95652, US · 555 Rue Chabanel E, Suite 302, Montreal, Quebec H2N 2J2, CA