Florida, United States · Remote OK
$118k–$235k/yr
About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advanc…
Skills: CRM Management, SAP, Salesforce, Project Management, Agile Methodology
West Palm Beach, Florida, United States · Hybrid
$60k–$80k/yr
Role Overview We are seeking a resourceful, problem-solving Marketing Technology (MarTech) Systems Administrator to oversee the health, administration, and continuous improvement of our core software ecosystem. In this r…
Skills: SaaS Administration, CRM Configuration, Quality Assurance Testing, Technical Documentation, AI Tool Integration
Gibsonton, Florida, United States · Remote OK
"We’re building something special at Absorb, and our Account Management team is at the center of it. This role is about owning a book of business, building trusted relationships, and helping customers get real value from…
Skills: Enterprise Sales Leadership, Account Management, Contract Negotiation, Net Dollar Retention, Pipeline Forecasting
Miami, Florida, United States · On-site
Overview Nelson Mullins, an AmLaw 60 Firm, is seeking a Sr. Enterprise Applications Manager to lead the Firm’s enterprise application portfolio and the teams that support it. This is a senior leadership role with broad s…
Skills: Strategic Leadership, Enterprise Application Strategy, Vendor Management, Application Lifecycle Management, Change Management
Tampa, Florida, United States · On-site
$98k–$130k/yr
Requisition Number: 29310 Required Travel: 11 - 25% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $98,280.00 - $130,000.00 Security Clearance: Top Secret Level of Experience: Mid HI This opportunit…
Skills: Network Security Engineering, Firewall Administration, Cybersecurity Architecture, Cloud Security, Root Cause Analysis
Okaloosa County, Florida, United States · On-site
Title: Systems Administrator Belong. Connect. Grow. with KBR! KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national secur…
Skills: Systems Administration, VMware, Windows Server, Linux, Active Directory
Palm Bay, Florida, United States · On-site
Job Title: Specialist, Integration and Test Software Engineer Job Code: 40773 Job Location: Palm Bay, FL Job Schedule: 9/80 (Every other Friday off!) Relocation: Relocation assistance is available to qualified applicants…
Skills: System Integration and Test, LabVIEW, TestStand, EGSE Development, Test Automation
Tampa, Florida, United States · Hybrid
Job Description: Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an in…
Skills: Level 2 Support, Billing/RCM Knowledge, KPI Reporting, SOP Management, Mentoring and Coaching
Tallahassee, Florida, United States · Hybrid
Job Title: Freelance Data Specialist (SQL & Python) Location: Hybrid (Tallahassee, FL area) — Must be located within commuting distance for periodic in-person meetings. Overview: WiredPeople is seeking a highly skilled f…
Skills: SQL, Python, Relational Database Architecture, Entity Relationship Diagrams, Database Reverse-Engineering
Miami, Florida, United States · On-site
Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career…
Skills: Python, Pandas, DuckDB, FastAPI, Agile Methodologies
Orlando, Florida, United States · On-site
JOB SUMMARY: The Sr. Designer, UXUI role will be a core member of the Global UXUI Experience Design team at Universal Parks and Resorts, working with a cross functional team focused on identifying opportunities to enhanc…
Skills: UX Design, UI Design, Interaction Design, Visual Design, Figma
Niceville, Florida, United States · On-site
$120k–$150k/yr
Are you interested in creating mission critical software to support our warfighter? Do you want to work on a team developing new and emerging technologies? Are you open to new ideas, collaborating with teammates, teachin…
Skills: Software Design, C, C++, C#, Java
Tampa, Florida, United States · On-site
$78k–$125k/yr
Requisition Number: 29302 Required Travel: 11 - 25% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $78,406.00 - $125,000.00 Security Clearance: Top Secret Level of Experience: Mid HI This opportunit…
Skills: Cloud Architecture, AWS, Azure, Google Cloud, Distributed Systems
Orlando, Florida, United States · On-site
JOB SUMMARY: The Program Manager will be responsible for planning and execution of multiple technology initiatives for UDX Operations and Technology. This role will be a mix of hands-on program and project management acr…
Skills: Program Management, Project Management, Cyber Security, Agile Methodology, Scrum
Tampa, Florida, United States · On-site
$58k–$94k/yr
Requisition Number: 29308 Required Travel: 11 - 25% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $57,821.00 - $94,000.00 Security Clearance: Top Secret Level of Experience: Mid HI This opportunity…
Skills: Configuration Management, ANSI/EIA-649-B Standards, Git Version Control, Jira, CI/CD Pipelines
Ponte Vedra Beach, Florida, United States · On-site
The Best Players Need the Best People. This position is responsible for developing assigned digital work product(s). Working with internal and external partners, the incumbent will independently deliver features with sou…
Skills: Ios Development, Software Design, Debugging, Agile, Scrum
Florida, United States · Hybrid
What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and …
Skills: Cloud Security, Network Security, Edge Security, AWS, Azure
Florida, United States · Hybrid
What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and …
Skills: Application Security, Product Security, Secure SDLC, DevSecOps, Threat Modeling
Saint Petersburg, Florida, United States · Hybrid
Job Description Summary We are seeking a highly experienced Principal Enterprise Data & AI Architect to define, evolve, and operationalize architecture across enterprise data platforms and AI/ML platform capabilities. Th…
Skills: Enterprise Data Architecture, AI/ML Architecture, Cloud Data Platforms, Agentic AI, LLM Application Architecture
Apopka, Florida, United States · On-site
$98k–$184k/yr
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the TimeDescription At Northrop Grumman, our employees have incredible opportunit…
Skills: C++, C, Java, Python, Bash
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Drive digital initiatives to improve customer experiences and operational efficiency by bridging the gap between customer service operations and digital product delivery. Lead the intake, prioritization, and execution of AI-enabled solutions, CRM enhancements, and ERP integrations.
Requires a Bachelor's degree and over 5 years of experience with CRM and customer service platforms. Preferred candidates have hands-on experience with SAP, Agile methodologies, and a proven track record of project management in complex environments.
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
About this role
The Customer Service Business Relationship Manager is responsible for driving digital initiatives that improve customer experiences, operational efficiency, and business outcomes. This role sits at the intersection of customer service operations, digital product delivery, and project/program management, ensuring that customer-facing and internal service capabilities are delivered on time, within scope, and aligned to business strategy.
Role Responsibilities
Partner with Customer Service leadership to translate business objectives, customer experience needs, and operational requirements into scalable digital solutions.
Serve as the primary liaison between Customer Service stakeholders and digital delivery teams, including IT, Product, AI/Automation, Data, and external vendors.
Partner with digital product leads to ensure Customer Service initiatives align with the broader digital experience strategy.
Lead intake, prioritization, and execution of Customer Service digital initiatives, including AI-enabled solutions, CRM enhancements, and ERP integrations.
Define and manage business and functional requirements for platforms such as Salesforce (case management, workflows, knowledge, CTI) and SAP (order management, billing, service processes).
Convert business requirements into project scopes, user stories, acceptance criteria, and delivery roadmaps aligned with Customer Service KPIs.
Plan and manage digital resource capacity, timelines, budgets, dependencies, and risks across multiple concurrent Customer Service initiatives.
Ensure seamless integration and data flow across Salesforce, SAP, AI platforms, and downstream reporting and analytics tools.
Define reporting requirements and data models to support KPIs such as CSAT, AHT, FCR, backlog, SLA adherence, and productivity.
Partner with data and analytics teams to ensure data accuracy, governance, and automation of reporting outputs.
Support testing, training, change management, stakeholder communication, and rollout of new tools and processes to ensure adoption and sustained value.
Ensure compliance with enterprise architecture standards, security, data privacy requirements, and SDLC / Agile delivery practices.
Required Qualifications
Bachelor’s Degree
5 + years of experience with CRM and customer service platforms
Preferred qualifications
Hands-on experience with customer data and electronic transactions within an SAP environment.
Understanding of omnichannel service channels (phone, chat, email, self-service), and experience in workflow automation and optimization.
Ability to analyze service data, dashboards, and KPIs to inform prioritization and decision-making.
Proven project management expertise, including planning, execution, risk management, and delivery in complex matrixed environments.
Familiarity with Agile, Scrum, or hybrid delivery methodologies.
Strong business acumen with the ability to balance customer experience, operational efficiency, and cost considerations.
Ability to lead through influence, manage stakeholders, and align diverse teams toward shared outcomes.
Excellent communication skills, including executive-level updates and facilitation of working sessions.
Change leadership mindset with experience driving adoption across customer service teams.
Employees are eligible for benefits, including:
Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.
Please click on the link to review the Job Applicant Privacy Notice.
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
Carrier is a global leader in intelligent climate and energy solutions, pioneering sustainable innovations in climate technologies. Founded by Willis Carrier, the inventor of modern air conditioning, we have been shaping industries and enhancing lives for more than a century. With approximately 48,000 employees across 160 countries and more than 35 trusted brands, Carrier serves customers through four business segments: Climate Solutions Americas, Climate Solutions Europe, Climate Solutions Asia Pacific, Middle East & Africa and Climate Solutions Transportation. Our solutions enable healthier, more efficient and more sustainable environments in homes and buildings, and help ensure the safe transportation of food, medicine and vaccines. Grounded in our purpose—we continue to lead through relentless innovation and a deep commitment to customer success, delivering cutting-edge solutions that bring comfort, safety and sustainability to life. Carrier. For the World We Share.
Offices: 13995 Pasteur Blvd, Palm Beach Gardens, Florida 33418, US
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