Fort Lauderdale, Florida, United States · Remote OK
$27/hr–$30/hr
Mid level
Future Tech Enterprise, a leader in IT fulfillment and lifecycle solutions, is seeking a ServiceNow Queue Manager to oversee and manage ServiceNow ticket workflows related to computer fulfillment, returns, and asset life…
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$27/hr–$30/hr
Full-time
Medical Insurance, Dental Insurance, Vision Insurance, 401k With Company Match, PTO
Posted 23h ago
Apply by Oct 25
~40 hrs/week
Remote in United States
Responsibilities
Oversee ServiceNow ticket workflows for computer fulfillment, returns, and asset lifecycle tracking to ensure SLA compliance. Act as the operational bridge between customer ServiceNow environments and internal ERP systems while managing inventory data integrity.
Requirements
Requires 3+ years of experience with ServiceNow ITSM or Asset Management and familiarity with ERP systems. U.S. citizenship is mandatory due to government contractor responsibilities.
Full job description
Future Tech Enterprise, a leader in IT fulfillment and lifecycle solutions, is seeking a ServiceNow Queue Manager to oversee and manage ServiceNow ticket workflows related to computer fulfillment, returns, and asset lifecycle tracking for key enterprise clients. This role bridges the gap between customer ServiceNow environments and Future Tech’s internal ERP system, ensuring operational excellence, data integrity, and SLA compliance across every phase of the fulfillment lifecycle.
Please Note This is NOT a developer role **
The ServiceNow Queue Manager will work closely with Program Managers, Inside Sales, Depot Operations, and Customer Stakeholders to provide accurate, timely, and customer-aligned execution across all ServiceNow-related tasks. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and is passionate about process improvement and system integration.
This is a Fort Lauderdale based on-site position. (Remote candidates outside of the Fort Lauderdale area will be considered.) The work hours are Monday - Friday, 8:30a -5:30p Eastern time. Our Benefits offerings include Medical, Dental, and Vision Insurance, 401k with company match, and PTO.
This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required.
Key Responsibilities ServiceNow Ticket Management
Monitor and manage all incoming and active ServiceNow tickets related to computer procurement, deployment, returns, and asset support.
Serve as the first-line operations interface between customers' ServiceNow environments and Future Tech internal systems.
Coordinate ticket fulfillment timelines to meet or exceed defined SLAs and customer expectations.
Escalate workflow blockers or inconsistencies to appropriate stakeholders, including the customer’s ITSM owner, internal IT support, and the Program Manager.
Proactively resolve or route misclassified or incomplete tickets for correction to ensure continuity of service.
Collaborate with the Program Manager to review SLA compliance reports, backlog risks, and performance KPIs on a regular cadence.
Returns Queue Oversight
Oversee the ServiceNow Returns Queue and asset record management tasks.
Validate returned equipment against asset tags, serial numbers, and customer-owned configurations to ensure integrity.
Cross-reference returned asset data with Future Tech’s ERP system and the customer’s CMDB (Configuration Management Database).
Validate ownership status and warranty coverage before final disposition.
Implement quality assurance controls to mitigate inaccuracies arising from limitations or ServiceNow field constraints.
Inventory Control and Lifecycle Tracking
Track device movements throughout the entire lifecycle—from procurement to fulfillment, returns, redeployment, and disposition.
Leverage reporting capabilities for visibility across inventory locations, statuses, and shipment flows.
Ensure in-transit and depot inventory is reflected accurately in internal systems and customer dashboards.
Continuous Improvement & Process Feedback
Provide ongoing feedback to Future Tech and customer teams on ServiceNow system optimization opportunities.
Document and recommend changes to reduce manual interventions, accelerate ticket handling, and align workflows between platforms.
Stay informed of all changes to customer ServiceNow workflows, field configurations, and automation scripts that may impact fulfillment procedures.
Train team members and document SOPs (standard operating procedures) for ServiceNow queue responsibilities.
Qualifications Required:
3+ years of hands-on experience with ServiceNow (ITSM, Asset Management, or Fulfillment modules).
Familiarity with ERP systems and asset tracking/inventory platforms.
Strong understanding of IT fulfillment, device lifecycle processes, and asset returns management.
Proven ability to work cross-functionally with program management, IT, sales, and warehouse teams.
Experience with SLA monitoring, reporting, and issue escalation protocols.
Exceptional attention to detail and process accuracy.
Intermediate Excel skills for custom reporting and dashboard creation.
Strong communication skills, including stakeholder updates and documentation creation.
This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required.
Why Join Future Tech
Influence the future of a rapidly evolving enterprise technology leader.
Collaborate with industry giants and public sector innovators to co-create impactful solutions.
Enjoy a dynamic, entrepreneurial culture with a clear executive mandate for innovation.
About Future Tech Enterprise, Inc. Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization.
#LI-onsite #FutureTechJobs #LI-SG1
Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
Helping enterprise companies enhance IT investments, boost productivity, and incorporate emerging technologies.
Industry
IT Services and IT Consulting
Company size
201-500 employees
Founded
1996
Headquarters
Fort Lauderdale, Florida
LinkedIn followers
25,919
Follow our page for insights on hybrid IT strategy, cloud, security, AI, data science, remote workforce, back-to-office technology solutions, e-sports.
Future Tech Enterprise, Inc. is an award-winning IT solutions provider with capabilities in nearly 180 countries. Recent Future Tech honors include being named Dell Federal Partner of the Year (2023), Dell Federal Growth Partner of the Year 2020, and NVIDIA Partner of the Year Professional Visualization (2019).
Since its start in 1996, Future Tech has experienced exceptional growth and become an IT partner-of-choice for global leaders in the aerospace, defense, education, energy, government, healthcare, manufacturing, and retail sectors.
We help companies maximize their IT investments by delivering solutions for hybrid cloud, cyber security, hardware/software procurement, imaging, customized configuration, logistics, storage, infrastructure, data science.
Future Tech offers additional support services, including technology training and staff augmentation.
Our commitment to excellence is consistently recognized by industry associations and Original Equipment Manufacturers (OEM).
A short list of Future Tech’s industry certifications/awards includes:
- Dell Technologies Federal Growth Partner of Year 2020
- NVIDIA Partner of the Year Professional Visualization 2019
- 2019 Partner of the Year APC by Schneider Electric
- ISO 9001:2015 - Certified
- AS 9100 Rev D. Certified
- NIST Certified
- HIPAA Certified
- Member of Forbes Technology Council
- Dell Technologies Titanium Partner
- VMware Partner
- HPi Elite Partner
- Lenovo Global Platinum
- Apple Value Added Reseller Partner
- Nutanix Preferred Partner
- Winner HP’s Federal Partner in 3D Print Premier Program Award
- One of 8 companies nationwide certified as HP Education Specialist
Contact Future Tech to simplify your company's toughest IT challenges: www.ftei.com
Email - [email protected] | 631-472-5500
Offices: 500 E Broward Blvd, Fort Lauderdale, Florida 33394, US
How much do Software jobs in Fort Lauderdale, FL pay?
Based on 22 listings with disclosed salaries, most software jobs in Fort Lauderdale, FL pay between $82k–$200k per year. Individual offers vary with seniority, company size, and specialization.
How many Software jobs are open in Fort Lauderdale, FL right now?
There are currently 95 open software positions in Fort Lauderdale, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Fort Lauderdale, FL?
Companies currently hiring include Ajaia | AI Consultancy, AgileEngine, Speechify, Hotwire Communications Ltd, AutoNation, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Fort Lauderdale, FL?
Yes — 51 of the 95 open software positions offer remote or hybrid work (32 remote, 19 hybrid).
How do I apply for Software jobs in Fort Lauderdale, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.