Collier County, Florida, United States · On-site
The Customer Solutions Consultant (CSC) is a customer-facing, opportunity-driven role that partners directly with Sales to define customer requirements, shape solution approaches, and drive successful business outcomes. …
Skills: Requirements Gathering, Solution Architecture, Customer Discovery, Technical Consulting, Stakeholder Management
Anaheim, California, United States · On-site
$75k–$95k/yr
The Business Development Executive (BDE) is responsible for developing and maintaining relationships with property managers, HOA’s, owners, and developers in order to support bringing new telecommunication products…
Skills: Strategic Prospecting, Business Development, Market Analysis, Sales Forecasting, Cold Calling
San Antonio, Texas, United States · On-site
The Community Onboarding Manager is responsible for the end-to-end oversight and on-time delivery of FisionX's new residential construction projects. The Community Onboarding Manager builds relationships at assigned prop…
Skills: Project Management, Stakeholder Management, Customer Relationship Management, Cross-functional Collaboration, Problem Solving
Collier County, Florida, United States · On-site
The Installation Technician will be responsible for quality installation practices and customer training during installation of services including video, voice, and internet. RESPONSIBILITIES: Assist installation and oth…
Skills: Fiber Optic Installation, CAT5/CAT6 Cabling, Network Troubleshooting, IP Troubleshooting, Customer Training
Fort Lauderdale, Florida, United States · On-site
The Fision Educator will provide comprehensive product education and training to residential customers in an in-home setting as well as virtual classes and acts as a primary point of contact for product knowledge for bot…
Skills: Customer Service, Product Training, Product Demonstrations, Microsoft Outlook, Microsoft Excel
Jacksonville, Florida, United States · On-site
The Community Onboarding Manager is responsible for the end-to-end oversight and on-time delivery of FisionX's new residential construction projects. The Community Onboarding Manager builds relationships at assigned prop…
Skills: Project Management, Stakeholder Management, Customer Relationship Management, Telecommunications Knowledge, Microsoft Excel
Fort Lauderdale, Florida, United States · On-site
Job Summary: The Technical Accounting Manager is a senior individual contributor and subject-matter authority Responsible for the research, interpretation, and application of U.S. Generally Accepted Accounting Principles…
Skills: US GAAP, IFRS, Technical Accounting Research, Revenue Recognition, Business Combinations
Fort Lauderdale, Florida, United States · On-site
Job Summary: The Strategy & AI Associate is both an analyst and a builder. The role exists to build and operate AI-enabled workflows that multiply throughput across the Chief Strategy Officer's organization — Corpo…
Skills: Financial Modeling, Valuation Analysis, AI Workflow Design, Python Scripting, Due Diligence
Fort Lauderdale, Florida, United States · On-site
As a Senior AI Engineer, you will be the technical engine behind every AI implementation the company runs, setting up the models, building the safety and reliability infrastructure, and establishing the engineering stand…
Skills: Python, LLM Orchestration, RAG, System Design, CI/CD
Fort Lauderdale, Florida, United States · On-site
The Home Security Licensing/Compliance & HSE Manager ensures that Hotwire Communication and its personnel comply with all state and local regulations related to the sale and installation of security systems. This include…
Skills: Regulatory Compliance, Licensing Management, HSE Program Development, Risk Management, OSHA Compliance
Fort Lauderdale, Florida, United States · On-site
The IT Project Manager is responsible for the end-to-end delivery of network infrastructure projects supporting Fiber-to-the-Home (FTTH) services. This role leads the planning, execution, and completion of new builds, mi…
Skills: Project Management, Network Infrastructure, FTTH, TCP/IP, Gantt Charts
Fort Lauderdale, Florida, United States · On-site
The Senior Systems Administrator is responsible for the design, implementation, documentation, and troubleshooting of IT Infrastructure. Duties/ Responsibilities: Implement or execute new and/or current processes and pro…
Skills: Microsoft Server, Linux Server, VMWare, Virtualization, DHCP
Fort Lauderdale, Florida, United States · On-site
The Enterprise Sales Executive is an outside sales business to business hunting role. The role is responsible for lead generation, territory penetration, and value-added selling within Hotwire’s commercial services…
Skills: B2B Sales, Lead Generation, Territory Penetration, Value-Added Selling, Cold Calling
Tampa, Florida, United States · On-site
The Fiber Splicer is responsible for the installation of new cable lines, both underground and on utility poles, and also performs maintenance on existing cables, including evaluation tests and repair. RESPONSIBILITIES: …
Skills: Fiber Splicing, Fusion Splicing, OTDR Testing, FTTH Network Installation, Optical Power Meters
Fort Lauderdale, Florida, United States · Remote OK
The Technical Engagement Specialist is responsible for being the single point of contact for elevated technical issues with residential or commercial services’ clients, when those issues cannot be resolved by other…
Skills: Technical Support, Customer Service, Troubleshooting, Telecommunications, System Configuration
Fort Lauderdale, Florida, United States · On-site
The Manager of Dispatch Operations is responsible for overseeing the daily activities of the dispatch team, ensuring that field technicians are efficiently routed and scheduled to meet customer needs and Service Level Ag…
Skills: Workforce Management, Team Leadership, Dispatch Operations, Field Service Management, CRM Platforms
Fort Lauderdale, Florida, United States · On-site
The Fiber Splicer is responsible for the installation of new cable lines, both underground and on utility poles, and also performs maintenance on existing cables, including evaluation tests and repair. RESPONSIBILITIES: …
Skills: Fiber Splicing, Fusion Splicing, Fiber Test Equipment, OTDR, Optical Power Meters
Raleigh, North Carolina, United States · On-site
The Lead Fiber Splicer is responsible for the installation of new cable lines, both underground and on utility poles, and also performs maintenance on existing cables, including evaluation tests and repair. Duties / Resp…
Skills: Fiber Splicing, Fiber Optic Installation, Leadership
Harris County, Texas, United States · On-site
The New Property Launch Concierge is responsible for ensuring the home based technology needs of clients within new launch properties, by conducting in-home, in-person surveys at assigned properties as well as recommendi…
Skills: Customer Service, VOIP, LAN, TCP/IP, Alcatel
Fort Lauderdale, Florida, United States · Remote OK
The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided …
Skills: Team Leadership, Call Center Management, Coaching and Mentoring, Performance Monitoring, Customer Experience Enhancement
Collier County, Florida, United States • On-site
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The role partners with Sales to define customer requirements and shape technical solution approaches to drive business outcomes. It bridges the gap between customer expectations and organizational capabilities by coordinating with Product and Technology teams.
Requires a Bachelor's degree in Engineering, Telecommunications, or Computer Science with at least 3 years of experience in the telecommunications industry. Candidates must demonstrate the ability to manage sales processes and collaborate across teams in high-pressure environments.
The Customer Solutions Consultant (CSC) is a customer-facing, opportunity-driven role that partners directly with Sales to define customer requirements, shape solution approaches, and drive successful business outcomes. This role gathers and communicates requirements to Product & Technology, enabling the development of technical designs that meet customer needs while ensuring feasibility, alignment, and delivery readiness, and clearly bridging customer expectations with organizational capabilities. The Customer Solutions Consultant is a strategic, stabilizing role designed to reduce friction and improve scalability, while also remaining opportunity-driven. The role ensures consistent requirements capture, solution alignment, and coordinated design development across sales pursuits.
Success Criteria:
Adoption and consistent use of standardized discovery, requirements, and solution documentation frameworks
Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Benefits:
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Hotwire Communications is a national leader in fiber optic technology, delivering advanced, customized telecommunications solutions to residential, commercial, senior-living, hospitality, and campus environments. We specialize in creating innovative, fiber-based networks that offer unparalleled performance and reliability, tailored to meet the unique needs of every customer we serve.
Offices: 2100 W. Cypress Creek Road, Fort Lauderdale, FL 33309, US
Hotwire Communications is a national leader in fiber optic technology, delivering advanced, customized telecommunications solutions to residential, commercial, senior-living, hospitality, and campus environments. We specialize in creating innovative, fiber-based networks that offer unparalleled performance and reliability, tailored to meet the unique needs of every customer we serve.
Offices: 2100 W. Cypress Creek Road, Fort Lauderdale, FL 33309, US
