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Jobs at PGA TOUR (Now Hiring) — 15 open

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TPC Member Services Specialist

Ponte Vedra Beach, Florida, United States · On-site

Mid level

The Best Players Need the Best People. This role serves as a key operator and lead support for the TPC Passport Program across the Tournament Players Club (TPC) Network. The position is responsible for managing and fulfi…

Skills: Client Service, Hospitality Management, CRM Proficiency, Salesforce, Project Management

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Assistant Restaurant General Manager @ DraftKings Sportsbook

Scottsdale, Arizona, United States · On-site

Senior

Home of the largest-attended tournament in the world, the fan-favorite WM Phoenix Open, TPC Scottsdale is a masterful blend of challenge and playability – compelling the sport’s top players and recreational golfers alike…

Skills: Hospitality Management, Staff Supervision, Budget Management, Payroll Administration, Guest Relations

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Senior Software Engineer

Ponte Vedra Beach, Florida, United States · On-site

Senior

The Best Players Need the Best People. This position is responsible for developing assigned digital work product(s). Working with internal and external partners, the incumbent will design and ship complex features and se…

Skills: System Design, Software Development, Technical Leadership, Code Review, Agile

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Producer - LIVE

Ponte Vedra Beach, Florida, United States · On-site

Senior

The Best Players Need the Best People. Responsible for line producing live tournament coverage for PGA TOUR LIVE, the World Feed, or other live programming. Also work with the production staff in producing other features…

Skills: Line Producing, Live Event Programming, Control Room Production, Remote Production, Studio Programming

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Content Manager Social

Ponte Vedra Beach, Florida, United States · On-site

Mid level

The Best Players Need the Best People. This role is responsible for identifying and creating exciting and compelling social content, understanding digital culture and how to translate audience insights into compelling so…

Skills: Content Strategy, Social Media Management, Copywriting, Digital Storytelling, Audience Growth

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Building Engineer HVAC

Ponte Vedra Beach, Florida, United States · On-site

Senior

The Best Players Need the Best People. This hands-on position is responsible for the operation, maintenance, optimization, and reliability of mechanical systems (HVAC) supporting a live broadcast studio environment. This…

Skills: HVAC Operations, Building Management Systems, Mechanical System Controls, Chilled Water Systems, Thermal Management

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Landscape Foreman (Full Time)

Memphis, Tennessee, United States · On-site

Mid level

TPC Southwind is a private par-70, 7,244-yard layout located in the gated community of Southwind in Southeast Memphis, Tennessee. TPC Southwind is home of the FedEx St. Jude Championship. TPC Southwind houses a modern-st…

Skills: Landscape Management, Supervisory Leadership, Equipment Maintenance, Budget Control, Safety Compliance

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Senior Manager Corporate Development

Ponte Vedra Beach, Florida, United States · On-site

Senior

The Best Players Need the Best People. The Senior Manager, Corporate Development plays a key role in identifying, evaluating and advancing strategic growth opportunities across the PGA TOUR. Working closely with senior l…

Skills: Corporate Development, Financial Modeling, Market Research, Strategic Analysis, Business Development

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Office Manager New York

New York, New York, United States · On-site

$80k–$95k/yr

Senior

The Best Players Need the Best People. This position is to oversee daily office operations to ensure an efficient, organized and professional workplace. This role is responsible for coordinating all office operations, fa…

Skills: Office Management, Administrative Support, Budget Management, Vendor Management, Microsoft Office 365

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Software Engineer - iOS Development

Ponte Vedra Beach, Florida, United States · On-site

Senior

The Best Players Need the Best People. This position is responsible for developing assigned digital work product(s). Working with internal and external partners, the incumbent will independently deliver features with sou…

Skills: Ios Development, Software Design, Debugging, Agile, Scrum

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Senior Data Analyst Media Analytics

Ponte Vedra Beach, Florida, United States · On-site

Senior

The Best Players Need the Best People. The Senior Data Analyst, Media Analytics is responsible for delivering actionable insights and analytical support across the PGA TOUR’s media business. This position serves as a key…

Skills: Data Analytics, Business Intelligence, SQL, Tableau, Power BI

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Software Engineer - ShotLink Development

Ponte Vedra Beach, Florida, United States · On-site

Senior

The Best Players Need the Best People. his position is responsible for developing assigned digital work product(s). Working with internal and external partners, the incumbent will independently deliver features with soun…

Skills: Software Development, System Design, Debugging, Agile, Scrum

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Executive Administrative Assistant

Ponte Vedra Beach, Florida, United States · On-site

Senior+

The Best Players Need the Best People. This position performs executive level administrative work, including frequent high-level clerical work organizing, scheduling, coordinating, researching, compiling and exchanging (…

Skills: Executive Administrative Support, Scheduling, Travel Arrangements, Expense Reporting, Word Processing

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Transportation Specialist Golf Technology

Ponte Vedra Beach, Florida, United States · On-site

Senior

The Best Players Need the Best People. Responsible for scheduling and set up of all trailers for PGA TOUR, PGA Tour Champions, and Korn-Ferry events. Includes tractor and trailer setup and maintenance and is an active CD…

Skills: CDL Driving, Trailer Setup, Equipment Maintenance, Route Planning, Cargo Securing

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Executive Administrative Assistant

Ponte Vedra Beach, Florida, United States · On-site

Senior+

The Best Players Need the Best People. This position performs executive level administrative work, including frequent high-level clerical work organizing, scheduling, coordinating, researching, compiling and exchanging (…

Skills: Executive Administrative Support, Scheduling, Travel Coordination, Expense Reporting, Word Processing

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TPC Member Services Specialist

PGA TOUR

Ponte Vedra Beach, Florida, United States • On-site

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Mid level

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  • Full-time
  • bachelor degree
  • Posted 3d ago
  • ~40 hrs/week

Responsibilities

The role manages tee time requests and service delivery for TPC Passport members, guests, and PGA TOUR partners to ensure an elevated client experience. It also involves analyzing member feedback and refining operational workflows to drive program growth and consistency.

Requirements

A bachelor's degree in Business, Hospitality, or Marketing is required, along with 3-5 years of experience in hospitality or client service. Proficiency in Microsoft Office and CRM platforms like Salesforce is essential for managing high-volume requests.

Full job description

The Best Players Need the Best People.

This role serves as a key operator and lead support for the TPC Passport Program across the Tournament Players Club (TPC) Network. The position is responsible for managing and fulfilling tee time and related service requests for TPC Passport members and guests, PGA TOUR Corporate Marketing Partners, and TOUR players, ensuring a seamless and elevated client experience.

In addition to day-to-day service delivery, this role plays an active part in enhancing program value by identifying opportunities to improve processes, expand offerings, and support new initiatives. The position works cross-functionally with club partners and internal teams to drive consistency, efficiency, and a high standard of service while contributing to overall program growth and member satisfaction.

Qualifications

  • Bachelor’s degree in Business, Hospitality, Marketing, or a related field required; equivalent, directly-related experience may be considered
  • 3–5 years of experience in hospitality, travel, client service, sales support operations, or call center environments
  • Prior call center or contact center experience strongly preferred, particularly in high-volume, customer-focused roles
  • Proven ability to take ownership of projects or initiatives from concept through execution, including planning, coordination, and follow-through
  • Demonstrated ability to manage high-volume requests and deliver exceptional client service in a fast-paced environment
  • Proficiency in Microsoft Office and working knowledge of Salesforce or similar CRM platforms
  • Strong organizational and time management skills with the ability to prioritize and manage multiple tasks effectively
  • Excellent verbal and written communication skills, with the ability to collaborate across teams and professionally represent the program
  • Ability to work both independently and collaboratively, exercising sound judgment and problem-solving skills
  • Experience supporting client engagement, service delivery, or revenue-generating programs preferred
  • Ability to follow established processes while identifying opportunities for continuous improvement and operational efficiency
  • Comfortable serving as a resource to peers and supporting onboarding or training of newer team members

Responsibilities/Duties

  • Own and execute TPC Passport Member Orientation and Retention programs, ensuring consistent, timely delivery with minimal oversight.
  • Lead survey engagement and analysis, translating member feedback into actionable insights and supporting service recovery follow-up.
  • Translate survey results, audits, and service feedback into clear insights, recommended actions, and measurable follow-ups.
  • Maintain audit tracking, KPI reporting, performance recaps, and follow-up documentation to support operational improvement efforts.
  • Act as a key operational liaison across the TPC Network, members, TOUR players, and partners, coordinating communication, issue resolution, and service alignment.
  • Support complex escalations by gathering facts, outlining resolution options, and partnering with leadership on final direction.
  • Proactively communicate risks, workload trends, and resource needs, providing clear recommendations and next steps.
  • Actively contribute to team meetings by providing updates, highlighting risks and trends, and following through on action items.
  • Support the development and refinement of scalable operating practices to enable growth while maintaining consistency, accuracy, and service quality.
  • Support the development and adoption of concierge best practices, workflows, and service-quality standards.
  • Identify and recommend continuous improvements across workflows, service delivery, member experience, and internal documentation.
  • Maintain and enhance TPC Passport club resources, ensuring materials are accurate, current, accessible, and consistently utilized.
  • Model strong call handling, professional communication, and accurate CRM documentation while promoting consistency through peer guidance and knowledge sharing.
  • Serve as a senior resource to peers, offering guidance, sharing best practices, and modeling service standards.
  • Support onboarding and development by reinforcing tools, workflows, program expectations, and service standards.
  • Reinforce procedures, identify training gaps, and escalate coaching opportunities to leadership.
  • Assist with call reviews, quality checks, and documentation audits, providing observations and recommendations for improvement.

Related keywords

TPC PassportPGA TOURHospitalityCRMSalesforceMember ServicesClient EngagementKPIsService RecoveryConcierge ServicesOperational ExcellenceMember OrientationAudit TrackingCustomer ExperienceCall HandlingBusiness Operations

About PGA TOUR

LinkedInVisit site
Industry
Spectator Sports
Company size
501-1,000 employees
Headquarters
Ponte Vedra Beach, FL
LinkedIn followers
265,274

The PGA TOUR’s mission is to deliver the world’s most compelling professional golf competition, featuring the sport’s greatest players, for fans, partners and communities.   The PGA TOUR, headquartered in Ponte Vedra Beach, Florida, co-sanctions events on the PGA TOUR, PGA TOUR Champions, Korn Ferry Tour, PGA TOUR Americas and administers PGA TOUR Q-School presented by Korn Ferry and PGA TOUR University. PGA TOUR members represent the world’s best players, hailing from 26 countries and territories. Showcasing the biggest moments in the sport with history and legacy on the line, the PGA TOUR operates PGA TOUR Studios–a state-of-the-art production studio redefining golf content for fans worldwide—and has long-term domestic distribution partnerships for broadcast coverage on CBS, NBC and Golf Channel, with video streaming service on ESPN+ and additional coverage on multiple Free Ad-Supported Television (FAST) channels. Internationally, the PGA TOUR Studios-produced World Feed is available across 200+ countries and territories in 30 languages via 35 broadcast and digital partners. To date, events across all Tours have generated more than $4 billion in charitable giving. Fans can follow the PGA TOUR at PGATOUR.COM, on the app and in multiple languages across their favorite social media pages.

Offices: 100 PGA TOUR Blvd., Ponte Vedra Beach, FL 32082, US

professional sportsgolfcharitysponsorshipand sports businessReal TimeSportsLeisureHumanitarianAssociation
View all jobs at PGA TOUR

About PGA TOUR

LinkedInVisit site
Industry
Spectator Sports
Company size
501-1,000 employees
Headquarters
Ponte Vedra Beach, FL
LinkedIn followers
265,274

The PGA TOUR’s mission is to deliver the world’s most compelling professional golf competition, featuring the sport’s greatest players, for fans, partners and communities.   The PGA TOUR, headquartered in Ponte Vedra Beach, Florida, co-sanctions events on the PGA TOUR, PGA TOUR Champions, Korn Ferry Tour, PGA TOUR Americas and administers PGA TOUR Q-School presented by Korn Ferry and PGA TOUR University. PGA TOUR members represent the world’s best players, hailing from 26 countries and territories. Showcasing the biggest moments in the sport with history and legacy on the line, the PGA TOUR operates PGA TOUR Studios–a state-of-the-art production studio redefining golf content for fans worldwide—and has long-term domestic distribution partnerships for broadcast coverage on CBS, NBC and Golf Channel, with video streaming service on ESPN+ and additional coverage on multiple Free Ad-Supported Television (FAST) channels. Internationally, the PGA TOUR Studios-produced World Feed is available across 200+ countries and territories in 30 languages via 35 broadcast and digital partners. To date, events across all Tours have generated more than $4 billion in charitable giving. Fans can follow the PGA TOUR at PGATOUR.COM, on the app and in multiple languages across their favorite social media pages.

Offices: 100 PGA TOUR Blvd., Ponte Vedra Beach, FL 32082, US

professional sportsgolfcharitysponsorshipand sports businessReal TimeSportsLeisureHumanitarianAssociation
View all jobs at PGA TOUR

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