Senior Broadcast Support Engineer

Department: 61-155 - Broadcast - Broadcast Engineering

Employment Type: Permanent - Full Time

Location: India - Hyderabad

Reporting To: Raja Reddy

Description

The Role:

Skills, Knowledge & Expertise

• Monitor DAZN’s critical broadcast and playout systems to ensure service availability and performance.
• Continuously track system health, alarms, and operational status using monitoring platforms such as DataMiner, Grafana, and similar alerting tools.
• Perform alert monitoring, troubleshooting, and escalation based on DataMiner alarms and system notifications.
• Escalate issues proactively before they impact live services or scheduled events.

• Act as an escalation point for operations teams in resolving technical faults affecting broadcast and production systems.
• Diagnose and troubleshoot complex issues across playout, contribution, multicast IP networking, encoding, SRT/RTP transport streams, and related broadcast technologies.
• Use Probe Analyser or equivalent stream analysis tools to investigate feed-related issues, packet loss, bitrate abnormalities, transport stream errors, and signal quality concerns.
• Analyse logs, alarms, and transport stream evidence to provide detailed root cause findings and technical reports.
• Perform technical investigations and identify root causes of recurring or critical incidents.

• Respond quickly to technical incidents, ensuring minimal disruption to live broadcasts and production workflows.
• Coordinate with internal engineering teams and operational stakeholders during high-priority incidents.
• Ensure incidents are tracked, communicated, and resolved in accordance with internal SLAs and support procedures.

• Perform regular maintenance and health checks on broadcast playout systems and associated production equipment.
• Support software updates, hardware upgrades, and configuration changes across the broadcast environment.
• Ensure all maintenance activities are properly documented and tested before implementation.
• Follow established best practices and procedures within internal and external ITSM systems.
• Create, update, and manage incident, problem, and change records accurately.
• Ensure all troubleshooting steps, findings, and resolutions are clearly documented.

• Attend regular meetings with team leaders, senior engineers, and operational teams to review incidents and improve processes.
• Contribute to the creation and enhancement of technical documentation, runbooks, and instructional guidance.
• Work closely with cross-functional teams to improve system reliability and operational efficiency.

• Communicate and escalate issues to vendors when required.
• Coordinate with third-party suppliers to troubleshoot and resolve equipment, software, or service-related faults.
• Track vendor actions and ensure timely follow-up until issues are fully resolved.

• Maintain accurate documentation for broadcast systems, incident reports, maintenance activities, and troubleshooting procedures.
• Create and maintain runbooks, SOPs, and operational guidance documents to support consistent incident handling and knowledge sharing.
• Provide detailed post-incident analysis including logs, screenshots, evidence, and root cause documentation.
• Participate in post-incident reviews and Root Cause Analysis (RCA) discussions.
• Identify opportunities to improve workflows, monitoring, and operational processes to enhance service reliability.

• Work within a 24/7 shift-based support environment, including nights, weekends, and public holidays as required.
• Provide on-call support during major sporting events, critical incidents, or scheduled maintenance windows.

• Bachelor’s degree in Electronics, Broadcast Engineering, Computer Science, Information Technology, or a related technical field.
• with 8+ Years of Equivalent practical experience in broadcast operations or support environments will also be considered.

• Experience supporting broadcast technology environments including playout, contribution, multicast IP networking, SRT and RTP transport protocols, and video/audio encoding.
• Strong troubleshooting and technical fault-finding skills with the ability to perform Root Cause Analysis.
• Strong hands-on experience with monitoring and observability tools such as DataMiner, Grafana, or equivalent platforms for alert monitoring and troubleshooting.
• Understanding of broadcast workflows and operational processes within a live or 24/7 environment.
• Ability to prioritize and manage multiple incidents simultaneously in a high-pressure environment.
• Strong written and verbal communication skills.
• Experience working in shift-based or 24/7 operational support roles.

• Knowledge of broadcast infrastructure
• Experience working with live sports broadcasting or media delivery environments.
• Familiarity with ITSM tools such as HALO, Jira, Confluence, or equivalents.
• Working knowledge of Linux systems, networking fundamentals, and packet analysis tools.
• Experience with Probe Analyser, Wireshark, or similar troubleshooting tools.
• Exposure to vendor management and third-party technical support processes.

• Expert-level troubleshooting and analytical skills with the ability to quickly identify and resolve issues.
• High attention to detail with the ability to provide evidence-based technical analysis using logs and monitoring data.
• Ability to remain calm and effective under pressure.
• Excellent teamwork and collaboration skills.
• Ownership, accountability, and a commitment to service excellence.
• Willingness to learn and adapt to new technologies and operational processes.