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$20/hr–$26/hr
Full-time
high school, bachelor degree
Comprehensive Benefits, Career Advancement Opportunities, Differentials, Premiums, Bonuses, Recognition Programs
Posted 32d ago
Apply by Jul 14
~40 hrs/week
Responsibilities
Supports RN Case Managers by coordinating patient transitions of care and arranging discharge services such as transportation and medical equipment. Researches and disseminates information regarding community social resources to patients and their families.
Requirements
Requires a high school diploma or equivalent, with a bachelor's degree strongly preferred. Prefers 1-3 years of healthcare-related experience and familiarity with medical terminology and community resources.
Full job description
Site: The General Hospital Corporation
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Case Management Resource Specialist supports RN Case Managers with hospital discharge planning. This is not a social work role, but a support position focused on coordinating patient transitions of care.
This role is both patient-facing and administrative — you’ll round on units, visit patient rooms to provide Medicare documentation, and assist with coordinating services like rehab, home care, and medical equipment.
Candidates must be comfortable navigating multiple systems, working in a fast-paced environment, and interacting with patients and care teams. A Bachelor’s degree is strongly preferred.
Schedule: Monday–Friday, with 1 weekend day/month and 2 holidays/year. Hours are typically between 8:30 AM – 5:00 PM.
Summary: Responsible for assisting patients to arrange transportation to/from the hospital for ongoing medical treatment and/or to locate affordable accommodations and support groups. Works closely with the unit-based case manager to facilitate discharge plans to other psychiatric or medical settings. Other responsibilities may include making referrals to and organizing and disseminating information about a range of other related social resources.
Does this position require Patient Care? Yes
Essential Functions: -Researches information on community social resources. -Maintains files of brochures, information packets and applications for all types of community resources. -Collaborates with social work staff and personnel from community agencies to obtain needed information. -Assists in planning/implementing in-service presentations by and about community resources. -Assesses patient/family understanding of available resources. -Educates patients/families about appropriate resources and how to access them.
Qualifications
Education High School Diploma or Equivalent required or Bachelor's Degree preferred
Can this role accept experience in lieu of a degree? No
Experience Healthcare related experience 1-3 years preferred
Knowledge, Skills and Abilities - Familiarity with medical terminology. - Familiarity with community services/resources. - Ability to maintain effective working relationships with patients/families. - Knowledge of current community resources. - Strong assessment and crisis intervention. - Strong collaborative skills and a desire to work in a complex, fast-paced environment. - Excellent interpersonal skills. - Excellent collaboration, customer service and advocacy skills. - Excellent written and verbal communication skills.
Additional Job Details (if applicable)
Remote Type
Onsite
Work Location
265 Charles Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$20.00 - $26.58/Hourly
Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Mass General Brigham is an integrated academic health care system, uniting great minds to solve the hardest problems in medicine for our communities and the world. Mass General Brigham connects a full continuum of care across a system of academic medical centers, community and specialty hospitals, a health insurance plan, physician networks, community health centers, home care, and long-term care services. Mass General Brigham is a nonprofit organization that is committed to patient care, research, teaching, and service to the community. In addition, Mass General Brigham is one of the nation’s leading biomedical research organizations and a principal teaching affiliate of Harvard Medical School.
Offices: 399 Revolution Dr, Somerville, Massachusetts 02145, US · 800 Boylston St, Boston, Massachusetts 02199, US
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How much do Social Services jobs in Massachusetts pay?
Based on 1754 listings with disclosed salaries, most social services jobs in Massachusetts pay between $60k–$107k per year. Individual offers vary with seniority, company size, and specialization.
How many Social Services jobs are open in Massachusetts right now?
There are currently 8,899 open social services positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in Massachusetts?
Companies currently hiring include MassDEP, Guardian Angel Senior Services, Venture Community Services, Seven Hills Foundation, Vinfen, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in Massachusetts?
Yes — 972 of the 8899 open social services positions offer remote or hybrid work (158 remote, 814 hybrid).
How do I apply for Social Services jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.